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Get Britain Working. Pat Russell – Deputy Director Young People and Employment Division. September 2011. Our policy direction.

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Get britain working

Get Britain Working

Pat Russell – Deputy Director

Young People and Employment Division

September 2011

Our policy direction
Our policy direction

We are modernising the way Jobcentre Plus delivers its services. More responsibility for Jobcentre Plus advisers to assess customers’ individual needs and offer the support they see fit including access to a number of Get Britain Working measures

Through theWork Programme, giving more freedom to providers, leaving them to make judgements about how best to support jobseekers who need extra help and doing away with the prescriptive employment programmes of the last Government.

Focus on partnership working: need JCP, providers, LAs, employers and jobseekers to come together to find new solutions to unemployment

Focus on results: Jobcentre Plus staff will be more results-focussed; providers will be paid by results and incentivised to focus on hardest to help

All underpinned by transformational reform of benefit system and the introduction of Universal Credit, to make work pay.

Jcp support for jsa and esa customers
JCP support for JSA and ESA customers

The Challenge

  • JCP responsible for administering out of work benefits system

  • Previously done using highly standardised operating model

  • One size fits all approach to employment support is ineffective and inefficient

    A New Approach

  • JCP managers and advisers given as much flexibility as possible

  • Trusting frontline advisers to use skills to give customers the help they need

  • Flexibility supported by new JCP performance framework

  • JCP will be judged by its results not by its activity

  • The new support model will consist of

    • Face to face meetings

    • Flexible adviser support and a menu of customer provision

Adviser support

Support through flexible provision

Customer journey – JSA and ESA






Pre-Work Programme

Work Programme

Post-Work Programme

(Claim duration)

Adviser support



Support through flexible provision

Policy is under development for

post-Work Programme support




Regime (JSA)

Fortnightly signing

Fortnightly signing

Fortnightly signing

Flexible menu of support


Basic Skills Support

Occupational Training:

Sector based work


Peer Support


Work Clubs

Work Experience


Work Experience

Mandatory Work Activity


Flexible Support Fund

Discretionary funds

Support partnership

work to tackle



Advisor Support

Job vacancies database

Online support

Careers Advice

JCP Group Sessions


25% IB, IS volunteers

75% disadvantaged



Work Together


New Enterprise Allowance

(including mentoring and

financial support)

Enterprise clubs

Self-employment guidance

Extra support for a small number of JSA claimants who would benefit from experiencing a short period of activity.

This activity will help them re-engage with the system, refocus their job search and gain valuable work related disciplines.

Jobcentre Plus advisers will have the flexibility to use Mandatory Work Activity, where they feel this is appropriate, as part of a wider range of support options.

Delivered by contracted partners. A placement will be for up to 30 hours a week, last for 4 weeks.

Customers will continue to receive JSA and be expected to continue to actively seek employment and attend all other mandatory appointments.

Mandatory Work Activity

Gbw measures

GBW measures benefit from experiencing a short period of activity.

The measures
The measures benefit from experiencing a short period of activity.

With support from the public, private and voluntary and community sectors we are enhancing the support to help newer customers into work. This includes the development of a number of Get Britain Working measures:

  • Work Clubs are encouraging people who are out of work to exchange skills and share experiences, enabling individuals to take responsibility for planning their own journey back to work with the support of others going through the same experience,

  • Work Together is helping claimants develop work skills through volunteering, with opportunities provided by local charities and voluntary organisations,

  • The New Enterprise Allowance supports those looking to start their own businesses by providing access to finance and valuable support from local business mentors. Enterprise Clubs help people make the most of local knowledge and resources to support unemployed people who are interested in self-employment.

  • Work Experience enables young unemployed people to get work experience with a local employer as a way of helping them to get valuable evidence to build their CVs, and later in the year will provide a new route to getting an Apprenticeship.

  • We are setting up a range of sector based work academies to offer pre-employment training and work experience placements in sectors with high volumes of local vacancies – with participants receiving a guaranteed job interview upon completion.

The work programme

The Work Programme benefit from experiencing a short period of activity.

A flagship programme
A flagship programme benefit from experiencing a short period of activity.

A single programme for JSA and ESA claimants, with access for IS and IB claimants[England only] on a voluntary basis

‘Black box’ design: support determined by providers based on the needs of individuals rather than being defined by benefit type

Payment largely through payments for sustained employment – includes sustainment payments and incentive payments - rather than process payments, and rewarding providers for keeping people in work for longer than ever before

Providers will be given longer to work with customers (for 2 years) so that there is a real incentive to invest in customer support

Who will be helped
Who will be helped benefit from experiencing a short period of activity.

After the work programme
After the Work Programme benefit from experiencing a short period of activity.

Policy is currently under development …..

  • For customers who require further support as they reach the end of the Work Programme we are developing proposals for further support

  • Work Programme providers will provide JCP with an exit report for each customer

  • Aim to have support in place by summer 2013 to coincide with point at which the first customers flowing onto the Work Programme will finish their 2 years with providers

  • Aim: to ensure that these customers remain engaged in meaningful activity and continue to move closer to the labour market

Five priorities for youth employment
Five Priorities for youth employment benefit from experiencing a short period of activity.

  • Raising attainment and ensuring that young people have the skills they need to compete in a global economy, including through quality vocational education and training.

  • Helping young people at risk of falling through the net, by supporting local partners to provide effective, co‑ordinated services.

  • Encouraging employers in both the public and private sectors to help inspire young people and to offer more work experience, internships and Apprenticeship opportunities to young people.

  • Promoting personal responsibility by ensuring that work pays and that those on out‑of‑work benefits who can work prepare and search for work effectively.

  • Creating the wider conditions for balanced, sustainable growth, including through protecting and extending the flexibilities of the UK labour market.

Apprenticeships benefit from experiencing a short period of activity.

  • Apprenticeships improved and expanded. Apprenticeships programme to be reshaped so that Advanced Level (Level 3) becomes the level to which learners and employers aspire

  • Clearer routes into Apprenticeships to widen access, and clear routes into higher level skills training, including, but not exclusively, Higher Apprenticeships (Level 4 and above)

  • Working with the National Apprenticeship Service to introduce graduation ceremonies, an Apprenticeship Achievement Roll, and new alumni networks. Considering how Apprenticeship training can be recognised as conferring 'technician' status in appropriate sectors.

  • Following announcements in June 2010 and in the Budget 2011, the Government will be providing a total of 360,000 apprenticeship places over the next four years. This includes 40,000 specifically for young unemployed people.

Apprenticeships making them work for young unemployed people
Apprenticeships - making them work for young unemployed people

  • In the Budget 2011, we announced an 40,000 extra apprenticeship places targeted at young unemployed people

  • Work Experience extension period where employers offer a apprenticeship

  • Closer working between Jobcentre Plus and the National Apprenticeships Service

The participation strategy
The Participation Strategy people

  • For the autumn DWP, DfE, BIS and MoJ are developing a Participation Strategy to maximise participation of 16-24 year olds in education, training and work.

  • The Strategy will provide the means for addressing problems, challenges and barriers of young people not in education, employment or training (NEETs).

  • We anticipate the Strategy will focus on the following key issues:

    • Supporting young people at transition points

    • Complexity of support

    • Benefit disincentives

    • Variation in the level of support for different groups of young people

    • Working with the families of young people

    • Arrangements for performance management and accountability.

  • The Government has already announced a range of measures to improve participation.