eCitizenship for All / LORIS Project for Czech Cities National benchmarking study

1. eCitizenship for All / LORIS Project for Czech Cities National benchmarking study Jaroslav Šolc Renata Tomanová Prague City Hall, IT Department Václav Řepa University of Economics (VŠE)

2. Content • Cities • Motivation • Methodology • Procedure • Evaluation, outputs • Lessons Learned Czech Rep. population: 10.2 million 14 regions over 6 300 municipalities (more than ½ have less than 500 inhab.) 22 cities with population over 50 thous. 63 cities over 20 thous.

3. Statutory cities in Czech Rep. Brno České Budějovice Havířov Hradec Králové Jihlava Karlovy Vary Karviná Kladno Liberec Mladá Boleslav Most Olomouc Opava Ostrava Pardubice Plzeň Praha Teplice Ústí nad Labem Zlín • 20 cities, Act 128/2000 • Lord mayor, municipal districts (with own local govs), Status • Population (thous.): Praha (1160), Brno (370), Ostrava (314), Plzeň (164)Olomouc (101), Liberec, ČB, HK, ÚnL (nad 90).... Ml. Boleslav (44)not other round 50 thous.: SM: Frýdek-Místek (60), Děčín (52), Chomutov (50), Prostějov, Přerov, Jablonec nad Nisou (nad 44) • Total: 32% population of the Czech Rep. 50% population in cities with more than 15 thous. inhabitants • Union of Towns and Municipalities Chamber of Stat. cities Underlined: capital cities of regions

4. Motivation, inspiration • TeleCities/Deloitte project eCitizenship for All – survey and award 2004 • involvement of citis from new EU countries • TO PRODUCE ALSO NATIONAL REPORT ! • LORIS Declaration and benchmarking (ISSS/LORIS/V4DIS 2004) • new partnerships • The Union of Towns and Municipalities of the CR (SMO CR) • communication platform for big cities • Other: • eGov & ICT statistics on European / national level (eEurope AP progress) • CZ legislation on Public Administration Inf. Systems (eStrategies required)

5. Methodology • eCitizenship for All • on line questionnaire (developed 2003), English, printed ca 20 pages • general part • detail parts: eDemocracy, eLearning, eSecuruty, Re-engineering • shared knowldge base • LORIS questionnaire • Declaration (co-operation) + eStrategy and IT Profile • Document, structured information, table, general part, ca 4 pages • Categories of information • ID and contact • Basic profile of the city • Inf. society development (LORIS topics) • organisation, strategy, security, infrastructure, SW and data, eGov and services, co-operation and financing, specific projects

6. Procedure • Idea • Stockholm, Deloitte, Prague, SMO CR, (summer 2004) • Start • invitation letter by O.Vlasák (chairman SMO CR) and P.Bémd (lord mayor, City of Prague), IX/2004 • Data collection • communication (politicians, CIOs), data collection • eCitizenstip – participation on EU project (support, English, databese) • LORIS in Czech (documents from 1q 2004 used as well) • Deadlines I/2005 14 cities from 20 participated !!! The Union of towns and municipalities of the Czech Rep.

7. Evaluation, outputs • Started with LORIS questionnaires • co-operation with University of Economics (Dr. Václav Řepa) • checked with eCitizenship data • Report • also background information on ICT and eGov in Czech Rep. • in Czech and also in English, ca 60 pages • draft report available • release V/2005 ? • Dissemination • CZ, participants, other cities, government • EN, TeleCities, GCD, Partner associations • similar studies in other countries • discussion on ICT/eGov benchmarking and indicators The Union of towns and municipalities of the Czech Rep.

8. Evaluation Václav Řepa University of Economics (VŠE)

9. eGovernment Development Conception eGovernment Development Conception • Levels of communication with citizens • Information via web • One-way interaction (web forms, targeted information, „Life events“) • Two-way interaction, (e-mail, actualities, communication with local representatives) • transaction, (requires technical conditions for authentication and information security) Occasional, non- systematic; 8% In various documents before integration; 15% • Survey shows that: • all statutory towns offer eGovernment services on level one and level two • almost 27%statutory townsoffer two-way interaction 38% In the Information Strategy; 38% Does not exist Exists

10. Civil Society Development Civil Society Supporting Activities 120% 100% 100% 80% 60% 60% 50% 50% 40% 30% 20% 0% E-mail communication with local representatives Publication of development strategy, decision acts, budget, etc. on the Web Video and audio broadcasts from representation meetings Web discussions Public inquiries Spread of particular activities strongly depends on their technical and organisational difficultyand experience.  in the future we suppose larger spread of currently marginal activities.

11. Lessons Learned IS Development Critical Success Factors 9% Development decisions based on results of public inquiries Implementation of the IS based on high-quality analysis (including users) 9% 73% Advertising of new services 73% Sufficient financing of the IS development 82% Professional project management (including resource management) Priorities defined and supported by top management 82% Permanent learning and education 82% Strategic planning and cooperation 91% 0% 20% 40% 60% 80% 100%

12. Plans and priorities in the near future 20% Local and marginal changes of the IS Reengineering of applications (implementation of the e-signature, technology innovation, etc. 20% Collaboration with other towns, benchmarking, etc. 33% 40% Collaboration of municipal authorities and other organizations in town 40% Infrastructure development (metropolitan network, e-services, etc.) 40% eGovernment implementation Innovation of the authority with use of ICT based on defined strategy 47% Implementation of the project management methodology, resource management and information sharing 47% Security management 47% Deep integration of the IS based on modern technology (3-layer architecture, etc.) 100% 0% 20% 40% 60% 80% 100% 120%

13. Thank you for attention Questions? Jaroslav Šolc jaroslav.solc@cityofprague.cz, tel. +420 236002682 Prague City Hall, IT Department Václav Řepa repa@vse.cz University of Economics Prague (VŠE)