1 / 8

Organizational Learning and Quality

Organizational Learning and Quality. Gary F. Templeton Mississippi State University. Organizational Learning. Many definitions Our definition: “the group cognition that leads to purposeful organizational change” Examples: Sam Walton visiting competitors Systems analysis

mannino
Download Presentation

Organizational Learning and Quality

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Organizational Learning and Quality Gary F. Templeton Mississippi State University

  2. Organizational Learning • Many definitions • Our definition: “the group cognition that leads to purposeful organizational change” • Examples: • Sam Walton visiting competitors • Systems analysis • ‘Managing by walking around’

  3. Organizational Learning • Preconditions • Org structure • Org culture • Contexts • Internal • External • Consequences • Changes in behavior • Changes in technology • Shifts in competitive advantage • New technology adoption • Improved knowledge base • Improved organizational effectiveness

  4. Quality • History and Deming’s influence • Hierarchical thinking • In education (master teaching over master learning) • In industry (assumes ‘boss knows everything’) • Japan’s WWII aftermath (Article) • The birth of Deming’s Quality Revolution (Article) • The philosophical difference (book)

  5. Quality: Philosophical Distinctions • Quality is an investment, not an expense • Quality emphasizes processes, rather than results • Problem with hierarchical models • Militaristic thinking won’t work for Amazon.com and other modern business models • Profit maximization embodies short-term thinking: • Profit = Revenues - Expenses • John Wooden on quality (essay excerpt)

  6. Organizational Learning: A Model

  7. The OL Model: Summary • It shows the philosophical difference between a quality and hierarchical approach • It shows specific ‘group cognitive’ tasks necessary for process improvements • It therefore emphasizes quality over hierarchy • It therefore fits quality-oriented competitive environments • It is therefore a more modern perspective on organizational design as compared to the hierarchical view

  8. Organizational Learning and Quality Gary F. Templeton Mississippi State University

More Related