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Enhancing Organizational Learning at Cisco: Strategies for Improvement and Engagement

Cisco emphasizes the importance of learning from mistakes through its mantra: "Learn, Improve, Share." With initiatives targeted at subgroups like CDO and CVCM, the goal is to foster an enterprise-wide culture of continuous improvement, without making participation mandatory. The focus is on captivating training content that connects emotionally, using engaging visuals alongside impactful language. The process includes a four-week initial planning phase and two months for development, utilizing innovative tools like Flash and Enspire for interactive training experiences.

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Enhancing Organizational Learning at Cisco: Strategies for Improvement and Engagement

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  1. Cisco Organizational Learning • Learning from our mistakes • Mantra: Learn, Improve, Share • Implemented in subgroups in CDO, CVCM, etc. • Get it out to the org as a whole • Enterprise wide but not mandatory • Language issues – use a lot of L&D words

  2. Compelling Connect with hearts and guts Use pictures and words Serious cool factor Get training to go “viral” COL Intro

  3. How Much, Long, Made • $82.5k • Total Available Market: 50k • Four weeks to agreed approach • 2 months for storyboard, alpha, beta, recording, final release • Using Flash • Enspire tool set, format • Added interactions to their base set

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