Information Technology at the University of Alabama at Birmingham Sheila M. Sanders March 15, 2005

1. Information Technologyat the University of Alabama at Birmingham Sheila M. Sanders March 15, 2005

2. Overview of IT at UAB • IT Organization • Services Provided • Initiatives Underway • Upcoming Projects

3. IT Organization • 180 Employees • 12 Student Internship slots • $34 million budget • Funded by central (state funds) • Administrative IT fees • Student IT fees • Direct Charge backs • Service Centers revenues

5. IT Services at UAB • Provide support for the administrative and student information systems • Over 2,000,000 purchases orders and invoices have been processed in Oracle since Finance Go-live October 2004 • Over 780,000 HR transactions (timesheets, actions, changes, terminations, payroll) have been processed in Oracle since go-live last January

7. IT Services at UAB • Provide support for course management system and use of instructional technologies • Over 1,100 courses were delivered using functionality from our course management systems this past year • Course management system is also used for training employees in areas such as, diversity and compliance.

9. IT Services at UAB • Provide centralized web based email and calendars • 18,000 mailboxes in use • 1.25 million messages processed each day • Provide online email account registration for students as they sign up for their BlazerID at orientation

10. IT Services at UAB • Provide a central IT Help Desk - AskIT (Tier One) • Received over 40,000 calls to the help desk this past year from faculty, staff and students • Oracle Human Resource and Finance support • Desktop support • Faculty and student support for courses taught through WebCt • Residence Hall support • Tier Two Support • Desktop technicians dispatched • Instructional Technology • Network support team

12. IT Services at UAB • Operate the network (wired and wireless) • Approximately 20,000 devices connected to the network • All buildings are connected to the network with Gigabit Ethernet links • Links to the outside world through the Internet at 100Mb, and Internet2 at 155Mb connections • Extensive physical network infrastructure • Over 55 manholes and 200 smaller handholes • Approximately 176 miles of fiber (single mode and multimode) • Approx 54,000 stations wired for current and future use

13. IT Services at UAB Provide Data Security Services End user tools Anti virus software Firewalls as needed Vulnerability scanning Patch management system SPAM Tagging service HIPAA Coordination with the Health System Disaster Recovery Plan Coordination

14. IT Services at UAB • Coordinate software site licenses • Insures compliance • Lower cost with volume discounts • Allows standardization and better support

15. IT Services at UAB • Operate a Telephone System for the campus, hospital and residence halls • Over 22,000 lines and telephones in use • 9,000 voicemail boxes • Provide UAB Operator Call Center • Answer approximately 2,000,000 calls per year • Initiate 750,000 pages per year

16. IT Initiatives Underway • Replacement of the Student Information, Alumni and Development Systems • SCT Luminis Portal • Wireless rollout across campus

17. IT Initiatives Underway • Replacement of the Student Information, Alumni and Development Systems • Provides a common platform at all three UA System campuses • Brings together separate systems in existence today • Allows UAB to take advantage of in-house expertise in Oracle forms and database as well as in Unix • Allows faculty and students to easily access information on the web anytime and anywhere

18. Student System Timeline • Infrastructure set up this Spring 2005 • Project team training Summer 2005 • Portal implementation late 2005 • Admissions, Catalog and Schedule in 2006 • Full go-live for the Fall Class of 2007

19. IT Initiatives Underway • SCT Luminis Portal • Today users must visit several websites to access UAB information: Øhttps://www .uab.edu/adminsystems/ (Oracle Human Resources and Finance, Budget Modeling System, Student System) • https://courses.uab.edu/ (WebCT Course management system) • https://mail.ad.uab.edu (Web based email) • https://www.hrm.uab.edu/tadss_ssl/Login.asp?ret_link=%2Ftadss%5Fssl%2Findex%2Easp&type=notLogged (Training and Development) • All of the systems above use UAB’s same sign on ( BlazerID and password) • Easier than it used to be, but we can do better.

20. UAB Portal

21. IT Initiatives Underway • Wireless rollout across campus • Priorities – libraries and classrooms • Supplement to the wired network • Convenience in labs and classrooms • Currently have 650 users comprised of students, faculty and staff

22. UABwifi - Enabled Zones

23. Upcoming Projects • UAB Research Community • Expansion of high performance computing • Enabling Technology Lab • Regional Optical Network • Grid Computing • Reviewing research support systems • IRB • IACUC • Grants Pre-Award

24. Upcoming Projects • UAB Health System • Clinical Trials Billing System in pilot • Replacement of the Patient Information System

25. The Vision for IT at UAB • Information will be easy to find and easy to use • IT will be a partner in Research, Teaching, Learning, and HealthCare at UAB

26. Information Technologyat the University of Alabama at Birmingham Questions?