Victorian - Human Services Directory (HSD) Friday 24 th June 2011

1. Project Manager – Max Walker Email: max.walker@health.vic.gov.au Victorian - Human Services Directory (HSD)Friday 24th June 2011

2. The Statement:- “The Human Services Directory will be the most easily accessible, reliable, authoritative and comprehensive source of information for Services supporting the health and wellbeing of people in Victoria” The Users:- Nurse On Call (200,000 phone calls/year) The Better Health Channel (1,000,000 hits/month) National Health Call Centre Disability Online The GP Register is used by Public/Private Victorian Patient and Client Management Systems, Clinical Information Systems and Community Systems Other Peak Bodies, General Practitioners, Victoria Current Status – HSD

3. The Facts Victoria:- Landmass – 227,000 km2 = State of Utah Population Total - 5,500,000 Capital City – Melbourne, 4,500,000 Rural 1,000,000 HSD Usage:- 800,000 hits/month from health/human practitioners and the public via GUI 200,000 hits/month are from the public API HSD Content:- 24,000 practitioners (Including the State’s 5,900 GP’s) 1,070 pharmacies 15,000 service sites, and 11,000 organisations

4. Directory management – “Single Source of Truth” HPI-I and HPI-O sourced from IHI Services Web Services – (API) (To be Done) Human Services Directory Certificates from Trusted Authority Web Services (API) (Done) NASH (Not deployed) Public Access Portal (Web Browser) Better Health Channel – Victoria (API) Sites maintain their own content (via Web Browser) Clinical application local address book/Other Applications (using API)

5. Program of Work/The Future Program of Work:- National E-Health Infrastructure – February 2011 • International Standard – Geo-Coding of Address • Authenticated Application Programming Interface (API) • Health Provider Identifier – Organisations/Individuals (HPI-O/I’s) • National Authentication Service Health, Certificates(NASH) • Endpoint Locator Service (ELS) • Individual Health Identifier (IHI) Service National HSD – Search Screen by Jurisdiction – April 2011 Personal Electronic Controlled Health Record (PECHR) The HSD as an International Standard (in the making)

6. Content Management - Quality and Integrity • Human and Health Services – Yellow Pages Service • Breadth and Depth of coverage of the Human and Health Environment • The HSD is an Opt-in model • Self Authorship based • Content Management workflow - Author and Approver • Content Management Quality Assurance processes • Validation at the Source • Validation where appropriate – Victorian Mapping Address Service (VMAS) Geo-Coding (via API) • Automatic System content checking processes e.g. Medicare Provider Number • Security Matrix • Supported and updated by a dedicated team of 4 - 6 Helpdesk staff, who are updating information to the directory on a daily basis • Partnerships, e.g. GP/Hospital Liaisons – GP movements

7. What Consumers/Practitioners say • “The database is such a useful resource for me, I would use it 3 or 4 times a week. So it is really in my best interests that it is as up to date as possible”. • Email Ian Ferretter Quitline Manager - Tobacco Control Unit Cancer Council Victoria • “Thanks again for your help Ted. For what it's worth, I think the HSD is a wonderful initiative and hope the other states plan to follow suit (if they haven't already)”. • Email Glenn Tassie, (Website Developer) • "You've done a terrific job with the HSD and I particularly appreciate the foresight gone into what has been developed to enable systems such as ours to leverage off it in a mutually beneficial way" • Email Elli Wellings PACT Project Manager Victoria Police • Thank you very much for your prompt and very detailed response to my queries. I am truly impressed with this directory and we will make good use of it in our office. Am very excited by the prospect of a national register rolling out one day like this. • Email Senior Project Officer, FaHCSIA Victoria STO

8. Websites • Human Services Directory - Live • Human Services Directory – UAT • ACT Government, Human Services Directory • Better Health Channel - Public Face of Human Services Directory • Arthritis Map - Believed to be a World First - 2 Websites, Consumers and Health Planning