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Address Management - PowerPoint PPT Presentation


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Address Management. JANICE E. CALDWELL, MANAGER.

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Presentation Transcript
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Address Management

JANICE E. CALDWELL, MANAGER

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“Address Management’s Core Function Is to Provide Value-added Product and Service Offerings That Enable USPS’ Business Customers to Better Manage the Quality of Their Mailing Lists While Maximizing USPS’ Field Operations Ability to Efficiently Deliver Mail As Addressed.”
organizational responsibilities

ADDRESS MANAGEMENT

ORGANIZATIONAL RESPONSIBILITIES

General Guidelines:

Product Management–Address (PM-A) Will Focus on Overall Addressing Policy With Emphasis on Customer Needs and Business Needs,Strategic Policy, Objectives and Requirements Perspective.

Address Management (AM) Will Focus on Address Technology Infrastructure, Development, Operation Execution and Management for External Customer Addressing Products and Services and the Address Management System (AMS) System.

organizational responsibilities1

ADDRESS MANAGEMENT

ORGANIZATIONAL RESPONSIBILITIES

More Specifically, the roles/responsibilities are:

Product Management–Address, unless noted by exception, is responsible for general addressing policy and regulations along with functional requirements and pricing for all external customer-facing address products and services.

Address Management is responsible for the program funding, development, technical and operational execution, enforcement and support of these addressing policies, products and services.

organizational responsibilities2

ADDRESS MANAGEMENT

ORGANIZATIONAL RESPONSIBILITIES

Product Management and Address Management have created a collaborative working environment that leverages the strength of both organizations to ensure that both the needs of our customers and the goals of the transformation plan are met.

Joint sharing of both operational and policy issue resolution will be the norm, rather than the exception.

structure

ADDRESS MANAGEMENT

STRUCTURE

Address Management

Customer Care

Center Support Functions

structure1

ADDRESS MANAGEMENT

STRUCTURE
  • Address Quality
  • Change of Address
  • Move Update Support

ADDRESS MANAGEMENT

structure2

ADDRESS MANAGEMENT

STRUCTURE
  • Certifications & Audits
  • Call Center

CUSTOMER CARE

structure3

ADDRESS MANAGEMENT

STRUCTURE
  • Annex Operations
  • Computer Operations
  • Budgeting & Administration
  • IT Services
  • Accounting/Office Services

CENTER SUPPORT FUNCTIONS

national customer support center

Center Support Functions

Address Management

Customer Care

Address Quality

Mike Garner

Certifications & Audits

Ruth Jones

Annex Operations

Jerry VanVleet

Change of Address

Jim Wilson

Computer Operations

Jim Berliner

Call Center

Patricia Bennett

Budget & Administration

Gail Milton

Move Update Support

Audrey Williams

IT Services

Accounting/Office Svcs.

David Keith

ADDRESS MANAGEMENT

NATIONAL CUSTOMER SUPPORT CENTER

Manager

Janice E. Caldwell

united states postal service

PRODUCT MANAGEMENT

UNITED STATES POSTAL SERVICE

Manager

Rick Arvonio

Product

Management

Address

Product

Management

Letters

Product

Management

Flats

Special

Services

Wayne Orbke

Susan J. Campbell

George Hurst

Pritha Mehra