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Captain Richard Conklin Stamford (CT) Police Department. Community Pharmacy Crime Trends & Strategies. www.RxPatrol.org. What is RxPATROL?. RxPATROL takes information:

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slide1

Captain Richard ConklinStamford (CT) Police Department

Community Pharmacy

Crime Trends & Strategies

what is rxpatrol
What is RxPATROL?

RxPATROL takes information:

Verifies the event, collects further information, collates (searchable), analyzes, disseminates this information (patterns, schemes and trends) to law enforcement and others so they can apprehend criminals and to others to become aware of the crimes in the area and the methods used to commit these crimes

slide4
RxPATROL

Pharmacy Crime Trends

day of the week burglary
Day of the Week - Burglary
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

15%

15%

15%

13%

10%

12%

21%

Rev. RxPATROL® 02-09-09

time of the day burglary
Time of the Day - Burglary
  • 12:00 am – 03:59 am
  • 04:00 am – 07:59 am
  • 08:00 am – 11:59 am
  • 12:00 pm – 03:59 pm
  • 04:00 pm – 07:59 pm
  • 08:00 pm – 11:59 pm

47%

25%

3%

>1%

3%

21%

Rev. RxPATROL® 02-09-09

entry type burglary
Entry Type - Burglary
  • Front Door
  • Window
  • Rear Door
  • Wall
  • Ceiling
  • Basement
  • Fire Escape

46%

22%

20%

6%

4%

1%

>1%

Rev. RxPATROL® 02-09-09

exit type burglary
Exit Type - Burglary
  • Front Door
  • Rear Door
  • Window
  • Wall
  • Ceiling
  • Basement
  • Fire Escape

41%

33%

18%

5%

1%

1%

>1%

Rev. RxPATROL® 02-09-09

suspect count burglary
Suspect Count - Burglary
  • 1 Suspect
  • 2 Suspects
  • 3 Suspects
  • 4 Suspects

63%

28%

8%

>1%

Rev. RxPATROL® 02-09-09

alarm video burglary
Alarm & Video - Burglary

69%

30%

19%

81%

  • Had Alarm
  • No Alarm
  • Had Video
  • No Video

Rev. RxPATROL® 02-09-09

safe no safe burglary
Safe/No Safe - Burglary
  • Had Safe
  • No Safe

16%

84%

Rev. RxPATROL® 02-09-09

day of week robbery
Day of Week - Robbery
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

20%

15%

15%

16%

13%

12%

9%

Rev. RxPATROL® 02-09-09

time of the day robbery
Time of the Day - Robbery
  • 12:00 am – 03:59 am
  • 04:00 am – 07:59 am
  • 08:00 am – 11:59 am
  • 12:00 pm – 03:59 pm
  • 04:00 pm – 07:59 pm
  • 08:00 pm – 11:59 pm

7%

6%

21%

22%

25%

19%

Rev. RxPATROL® 02-09-09

entry type robbery
Entry Type - Robbery
  • Front Door
  • Rear Door
  • Window
  • Basement
  • Fire Escape
  • Wall
  • Ceiling

90%

9%

2%

0%

0%

0%

0%

Rev. RxPATROL® 02-09-09

exit type robbery
Exit Type - Robbery
  • Front Door
  • Rear Door
  • Fire Escape
  • Window
  • Basement
  • Wall
  • Ceiling

80%

16%

3%

1%

0%

0%

0%

Rev. RxPATROL® 02-09-09

suspect race robbery
Suspect Race - Robbery
  • White
  • Black
  • Hispanic
  • Other
  • 88%
  • 7%
  • 4%
  • >1%

Rev. RxPATROL® 02-09-09

suspect count robbery
Suspect Count - Robbery
  • 1 Suspect
  • 2 Suspect
  • 3 Suspect
  • 4 Suspect

84%

15%

2%

>1%

Rev. RxPATROL® 02-09-09

suspect gender robbery
Suspect Gender - Robbery
  • Male
  • Female

93%

7%

Rev. RxPATROL® 02-09-09

suspect age robbery
Suspect Age - Robbery
  • Teen
  • 20s
  • 30s
  • 40s
  • 50s
  • 60s

5%

60%

18%

12%

4%

>1%

Rev. RxPATROL® 02-09-09

weapon vs no weapon
Weapon vs. No Weapon
  • Armed Weapon Displayed
  • Armed Weapon Not Displayed
  • Not Armed/Unknown

55%

22%

23%

Rev. RxPATROL® 02-09-09

weapon type robbery
Weapon Type - Robbery
  • Handgun
  • Knife
  • Rifle
  • Shotgun
  • Other

52%

10%

>1%

2%

26%

Rev. RxPATROL® 02-09-09

alarm video robbery
Alarm & Video - Robbery
  • Alarm
  • No Alarm
  • Video
  • No Video

15%

85%

14%

86%

Rev. RxPATROL® 02-09-09

safe no safe robbery
Safe/No Safe - Robbery
  • Had Safe
  • No Safe

5%

95%

Rev. RxPATROL® 02-09-09

characteristics robbery summary
Characteristics – Robbery - Summary
  • A white (88%), male (93%), in their 20-30’s (78%) acting alone (84%), armed (77%) will enter the front door (90%) and leave through the front door (80%).

Rev. RxPATROL® 02-09-09

pharmacy safety security
Pharmacy Safety & Security

Goals

  • Protect Employees and Customers
  • Reduce Drug Diversion
  • Ensure Medication Availability to Legitimate

Patients

objectives
Objectives
  • Prevent or deter crimes
  • Respond appropriately should an incident

occur

  • Perform actions that assist with identification and apprehension of the criminal
pharmacy safety security1
Pharmacy Safety & Security

Robbery vs. Burglary

  • Robbery involves the use of force, fear or intimidation (involves a person) to commit a theft
  • Burglary usually involves an unlawful entry to commit a crime (usually does not involve any person being present on premises at time of crime)
pharmacy safety security2
Pharmacy Safety & Security

Animation of Front

Of Pharmacy

Minimal Clutter that would obstruct Law Enforcement view when responding to an emergency (Robbery or Burglary)

Shrubs and Bushes kept low to prevent a natural hiding place for a Burglar, purse snatcher and other robbers that could take an employee or customer hostage

community pharmacy security
Community Pharmacy Security

Pharmacy Department

3D Animation of Outer

Part of pharmacy with

Concentric zones

safe

Safe orVault

Common Wall Slab-Slab? Steel Mesh? Interior Motion Sensors?

Perimeter Doors, Walls and Windows

Interior Height Reference By Entry Door (Robbery)

Outer Environment

plan development
Plan Development
  • Seek out security recommendations from law enforcement, private firms, insurance carriers, etc.
  • Consult with law enforcement when you are developing a plan
  • Determine current trends/crimes in your area from law enforcement – RxPATROL
plan development burglary
Plan Development - Burglary
  • Establish closing procedure
    • Lock all doors at closing
      • Secure pharmacy area
      • Consider acquiring safe/vault
  • Search interior for persons in restrooms,

storage/receiving areas, or any un-staffed areas

        • Clean/wipe down counters and doors
  • Provides clean surface for fingerprinting
plan development burglary1
Plan Development - Burglary
  • Video camera check
  • Turn on alarm
    • Perimeter and motion detector
    • Battery/cell phone back-up
  • Employees exit as a group
incident response burglary
Incident Response - Burglary
  • Upon discovering a burglary has occurred:
      • Touch as little as possible
      • Exit the building immediately and muster in a safe location; a suspect could be hiding inside
  • Call police immediately
  • Assist police with investigation
plan development robbery
Plan Development - Robbery
  • What person or position will be responsible for direction in the event of an incident?
    • This person should have the authority to direct the actions of others in the pharmacy and will assign each employee a task
  • Is a plan part of the SOP? Has it been communicated to employees? Is it rehearsed?
plan development height reference
Plan Development – Height Reference

Animation of Rx Counter

With height standards

Known Height

plan development preparations
Plan Development – Preparations
  • Video cameras (placement & audit)
  • Height references – standards
  • Duress (panic) alarm button
  • Clean counters and doors
  • Mark bottles with store identifier
    • Aides police to identify origin of a bottle if it is recovered later
rehearse
Rehearse
  • Ask co-worker what would you do if…
    • Robbery
    • Forged-Altered-Stolen Prescription
    • Fire
    • Other emergency…patient faints, etc.
  • Describe the last customer and compare this description with that of another employee
rehearse description
Rehearse-Description
  • Responding law enforcement officers are guided by the 911 operator, who will be asking you questions. They will want a description, minimally…..

Sex Age

Race Clothing

Height/Weight Weapon

  • Practice observing the description of customers as they come and go
incident response robbery
Incident Response - Robbery
  • Comply with the suspect, do not offer resistance; end the encounter as soon as possible
  • The main goal is the protection of life and reducing the chance of injury
  • Stay calm, maintain your composure and control
incident response robbery1
Incident Response - Robbery
  • Immediate actions:
    • Lock the doors
    • Call 911
      • Provide brief synopsis and description
    • Care for any injured
    • Protect the crime scene
    • Gather the customers
    • Get paper and pen for each witness
      • Ask them not to collaborate on observations
incident response robbery2
Incident Response - Robbery
  • Remain calm
  • Take charge
  • Implement your plan of action

People look to leadership during a crisis

incident response robbery3
Incident Response - Robbery
  • Be safe
  • Survive
  • Be a good witness
slide44

Captain Richard Conklin

Tel 1-800-663-4159

Fax 1-203-588-6236

RxPATROL@pharma.com

rxpatrol crime stoppers
RxPatrol/Crime Stoppers
  • RxPatrol partners with local Crime Stoppers chapters to offer rewards for information leading to an arrest.
  • Coordinated with law enforcement and pharmacy