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Enhancing Online Services at Texas A&M: Intranet Innovations and Management Solutions

This document outlines the developments in online services at Texas A&M, managed by Debbie Hoffmann and Brad Manbeck, focusing on the Intranet solutions. It emphasizes key features like user permissions, permit registration, appeal processes, and payment system integrations. Also highlighted are the essential resources and collaboration with third-party vendors to ensure usability, efficiency gains, and improved customer service. The impacts of these innovations include decreased in-office traffic and increased citation revenue, with significant call logs noted during operation periods.

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Enhancing Online Services at Texas A&M: Intranet Innovations and Management Solutions

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  1. What can I do On-Line? Debbie Hoffmann Texas A&M –Manager Brad Manbeck T2 - Manager Web Development

  2. Review Texas A&M solution

  3. Intranet – Non-affiliate Log In Requests

  4. TAMU Howdy Portal howdy main page

  5. Intranet – Web Logs

  6. My Account – Annual Permit Registration

  7. Intranet – Dynamic Text for Registration

  8. My Account – Wait List

  9. My Account – Purchasing Permits

  10. Flex Permit Control Group

  11. My Account – Purchasing Permits

  12. Intranet – Dynamic Text for Website

  13. Flex - Custom Permit Receipt Text

  14. Flex – PCG Allows Turning Off Payment Type

  15. My Account – Pay Plans

  16. My Account - Vehicles

  17. My Account - Citations

  18. My Account - Appeals

  19. Intranet - Setting Dockets for Appeals

  20. My Account – Access Method for Non-Flex

  21. My Account - Correspondence

  22. My Account - Correspondence

  23. My Account Logins Online Transactions 260,451 logins March – September 2009

  24. Permit Fee Schedule Pulled to Website

  25. Departmental Rep Secure Page

  26. Intranet Administrative Page

  27. What is needed? • T2 Systems • Partnership • Think through business rules • Engage 3rd party vendors early • Thorough testing before production launch • Texas A&M • Resources needed • Usability Concerns

  28. Efficiencies Gained • Decreased In-Office Traffic • Increased Citation Revenue • Added Details for Current Customers • Increased Customer Service

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