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Alcatel OmniPCX Office – Release 4.1

Alcatel OmniPCX Office – Release 4.1. SMB Solution Management / May 2005. Key points - Agenda. Maintenance release: Technical release Available worldwide Minor product evolutions No commercial launching Offer evolution: Product Services. Summary of the product evolutions.

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Alcatel OmniPCX Office – Release 4.1

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  1. Alcatel OmniPCX Office – Release 4.1 SMB Solution Management / May 2005

  2. Key points - Agenda • Maintenance release: • Technical release • Available worldwide • Minor product evolutions • No commercial launching • Offer evolution: • Product • Services

  3. Summary of the product evolutions • OmniPCX Office: • Direct transfer to Voice Mail • Remote Customization of Automated Attendant • Personalized greeting on busy state • SMS Transparency on S0 terminals • Chinese localization: • Alcatel 8 & 9 series terminals, PIMphony, OmniTouch Call Center Office • Alcatel 8 & 9 Series phones: • New global limit: Up to 3 smart display module (for BGC & KPN already in R4.0) • Application: • OmniVista4760 r3.2 / 4760RSC r3.2 • XML Web Services r2.2

  4. OmniPCX Office evolutions • Direct transfer to Voice Mail • Ability to directly transfer the current call to the voice mail box of a user (without presenting the call or making the terminal ringing) • Accessible via softkey, user programmable key or feature code • Initiator and called VM box must be part of the same system • Especially used by the attendant • No specific software license required

  5. OmniPCX Office evolutions • Remote Customization of Automated Attendant • Ability to remotely modify both company greeting messages of the Automated Attendant (Open & Closing hours) • Submitted to user rights • Requires the remote customization license (in addition to the Automated Attendant customization license)

  6. OmniPCX Office evolutions Personalized greeting on busy state • By programming, enable on busy state : • either the existing (default) behavior applying the ‘standard prompt’ • or (new) apply systematically the personalized (VM) prompt . In that case, only the personalized greeting will be played whatever the user state is (on busy, on no reply, on Voice Mail) • Programming on a system level thanks to a noteworthy address

  7. OmniPCX Office evolutions • SMS Transparency on S0 terminals (only validated for the German market) • Sending & receiving SMS on SMS-compliant S0 sets (in addition to analog sets already supported in OXOr4.0) • Available for both internal and external calls • S0 terminals are connected to the OmniPCX Office through the Alcatel 4094 S0 plugware

  8. Applications • OmniVista4760 r3.2 / 4760RSC r3.2: • Support of the release r3.2 of OmniVista 4760 • Only OXE enhancements (IRAD board ….) • XML Web Services r2.2 • Support of the release r2.2 of XML Web Services • Minor enhancements : • HTTP direct link improved performance when transferring fixed images (direct transfer between the application and the IPTouch) • Application start by notification for example : upon an Incoming call pop up automatically an image on the IPTouch

  9. Upgrade to OmniPCX Office R4.1 • OmniPCX Office release 4.1 • a minor/maintenance release of release 4.0 • the software 4.1 is available on the BPWS • Upgrade from OXO R4.0 to 4.1 • Neither Software License nor hardware upgrade are required • It’s a free upgrade • Upgrade from OXO Installed base to the release 4.1 • Same policy, same references, same prices than for OmniPCX Office Release 4 upgrades

  10. Upgrade to OmniPCX Office R4.1

  11. Alcatel OmniPCX Office – Release 4.1 A new Service offering for SMB

  12. Reminder: Present Situation • Service Fees: • 3% of the net price of OmniPCX Office items (HW & SW) • Paid once upfront on all purchases • Services provided during Software Life cycle : • Access to hot line for ACSE only until end of life of the SW release • Access to maintenance releases (bug corrections) • Access to minor releases • End of life 36 months after Technical Release • No more software support • Major release upgrade required to provide a support to customer

  13. New Service Offering for OmniPCX Office • SMS : Software Maintenance Service • Access to Alcatel Technical Assistance 24hours per day, 7 days per week + • Software updates to correct know anomalies (maintenance releases) • Access via Alcatel BPWS to online technical information • SES : Software Evolution Service • Software Maintenance Service (SMS) + • Access to all New Releases (major/minor) • SEA : System Evolution Assurance • Software Maintenance Service (SMS) + • Access to all New Releases (major/minor) 3 year minimum + • The required Hardware upgrade kit, associated with Software Upgrade • 1st year contract required with all new systems purchased • Renewal optional per system for SMS and SES • Possibility to choose between automatic or manual renewal

  14. SMS 6% fees WPL OmniPCX Office 50/e-50 1800 108 Voice boards 2550 0 Data Infrastructure 525 0 OmniPCX Office licenses 2230 133,80 Reflexes user software license 240 14,40 Voice mail up to 8 hours 500 30 Easy Contact Office 890 53,40 Mixed board software license opening T0 600 36 9 series terminals 6160 0 Regional Service Discount 30% BP Performance Discount 20% BP SOFWTARE MAINTENANCE FEE 120,90€ New Service Pricing Model • Service Pricing applied on SOFTWARE • No more Service Fees on Hardware • Service Discount made up of two components • Regional Service Discount • BP Service Performance Discount Example with OmniPCX Office Configuration with 4T0 28 Alcatel 9 series 8 analogues ports 8 hours voice mail Easy contact Annual Software Maintenance (6%) 241,80 €

  15. Rewarding BP Service Performance • Service Performance Discount based on • Customer Satisfaction Rate : Independent Customer Survey • Customer satisfaction is our Common Goal • Customer satisfaction is a Key Service Driver • Technical Support Utilization • Reflects BP investment on skills & processes • Contributes to Customer Satisfaction • Service Business Performance • Recurrent Service Business is our common objective • Discount revised yearly per BP based on previous year

  16. TODAY 3% fees on HW + SW Service Fees Support No Support 2yrs SMS Renewal Q4 2005 Minimum Mandatory SMS Fees Support Support No Support 1yr 1yr SES Fees SES Fees SES Fees SES Fees Software Evolution Support & SW Upgrade Support & SW Upgrade Support & SW Upgrade Support & SW Upgrade No Support 1yr 1yr 1yr 1yr SEA Fees SEA Fees SEA Fees SEA Fees System Evolution Assurance Support & SW Upgrades and HW upgrade kit when necessary Extended SEA No Support 3yr minimum 1yr Software Support Service Lifecycle Need HW upgrade kit Need HW upgrade kit

  17. No Support SES Fees SES Fees SES Fees SMS Fees Support & SW Upgrades Support & SW Upgrades Support & SW Upgrades Support 1yr 1yr 1yr 1yr Upgrade the OXO to the current release to allow SES or SEA contract SEA Fees SEA Fees SEA Fees Support & SW Upgrades and HW upgrade kit when necessary 3yr minimum Software Support Service Lifecycle SMS the first year and SES or SEA the year after Upgrade the OXO to the current release to allow SES or SEA contract To upgrade the SW the OXO requires a CPU change. Need HW upgrade kit

  18. NEW • A contract with a material security, CPU and memory when necessary to run the new release (no more limited to one HW upgrade kit) NEW • SEA is a minimum 3 years contract but could be extended to 4, 5 or 6 years NEW • In line with the new SMS and SES model, the new SEA price is based on the software value 12 % of the packaged cabinet and software licenses plus 200 € per year to cover the CPU and memories risks The NEW System Evolution Assurance • The SEA is a 3 year contracts that provides the software and the hardware evolution of Alcatel OmniPCX Office

  19. OmniPCX Office 25 with 3/12/8 Voice mail 80 min and PIMphony 442,42€ per year Include all CPU& Memory when necessary in order to run the new software release New SEA OmniPCX Office 25 with 3/12/8 OmniPCX Office 25 740 SEA : 740 x 0,12 88,80 € Hardware Assurance 200€ OmniPCX Office licenses 1280,20 Voice mail up to 80 min 300 Mixed board software license opening T0 450 2 x PIMphony Pro 310 1 x PIMphony Team 220 PIMphony release 5.0 licenses 0,20 SEA = 1280,20 x 0,12 = 153,62€ WPL 590€ per year and per system TOTAL OVER 3 YEAR1770€ A unique price Not based on the software value Only 3 years contract Only one hardware upgrade kit Present situation New SEA NEW • Follow the same rules as SMS and SES and is now included into Actis/ExpressQuote SEA Pricing simulation • 12 % annual fees+ 200 € per year New SEA is based on real software value and is more flexible

  20. Alcatel OmniPCX Office – Release 4.1 Commercial Offer

  21. Global offer evolutions • Catalogue evolutions • Removed items • Printed labels for Reflexes terminals only Blank label will remain orderable • Headsets for Reflexes/e-Reflexes and Series 8/9, will be replaced by a new headset for both Reflexes and Series 8/9 • New items • Customer/Business Partner Services • New Headsets • Change of references • OmniVista 4760 release 3.2 • XML web services release 2.2 • New prices • Blind slot stiffners • 2 IP channels software license

  22. Catalogue evolution

  23. Catalogue evolution

  24. Global offer availability • Generic Target Milestones • Commercial launching (DR3) August 30, 2005 • Actis delivery October 17,2005 • OnmiPCX Office 4.1 ordering (DR4) October 31st, 2005 • Ordering tools • ACTIS R9.6 and ExpressQuote R5.6

  25. www.alcatel.com

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