Batho pele khaedu programme
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BATHO PELE KHAEDU PROGRAMME. LEBOMBO BORDER POST. Key Message. The purpose of this presentation is to: Identify where Batho Pele is not working Prioritise the most serious problems Analyse the root causes for the failure Develop practical solutions to resolve the problems.

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Batho pele khaedu programme

BATHO PELE KHAEDU PROGRAMME

LEBOMBO BORDER POST


Key message
Key Message

  • The purpose of this presentation is to:

    • Identify where Batho Pele is not working

    • Prioritise the most serious problems

    • Analyse the root causes for the failure

    • Develop practical solutions to resolve the problems


Presentation content
Presentation content

  • Introduction

  • Background Information

  • Process analysis

  • Organisational design

  • People diagnostic

  • Budget analysis

  • Conclusion


Introduction
INTRODUCTION

  • Lebombo is a border post that is situated between South Africa and Mozambique.

  • The main activities of the border post are:

    • Movement control

    • Revenue Collection and administration

    • Safety & Security


Introduction cont
Introduction Cont…

  • The following departments are the role players within the border post:

    • Home Affairs

    • South African Revenue Services

    • South African Police Services

    • Agriculture, Conservation, Environment & Land Administration

    • National Intelligence Agency

    • Health & Social Services


Background
Background

  • The border handles approximately 4900 cases per day

  • The average turn around time is 15 minutes per case

  • The port works on a shifts basis i.e.

    • 06h00 to 14h00 and

    • 14h00 to 22h00


CURRENTLAY-OUT


Home affairs
HOME AFFAIRS

  • Staff complement of 51 officials who are responsible for movement control:

    • Verification of passports for outgoing and incoming visitors

    • Contract administration of persons from Mozambique employed in South African mines and farms


South african revenue services
SOUTHAFRICAN REVENUE SERVICES

  • Staff compliment of 132 who are sub-divided into teams and their responsibilities are:

    • To monitor compliance with customs and other revenue requirements

    • To search commercial and passenger vehicles entering and exiting the port for anti smuggling purposes.

    • VAT administration and refunds

    • Checking of permits (import / export)


South african police service
South African Police Service

  • Staff compliment of 41 employees

  • Their responsibility is to combat cross border crime by:

    • Checking of all incoming and outgoing vehicles for stolen and undeclared goods.

    • Checking and engine numbers of vehicles for irregularities.


Departments of agriculture conservation and land administration and health and social services
Departments of Agriculture, conservation and Land Administration and Health and Social Services

  • These departments are responsible for the monitoring of agricultural products entering South Africa for adherence to safety rules.


Process map for import export goods
Process map for import / export goods Administration and Health and Social Services

Border post

Border post / airport

Border post

Airport

Declare goods, complete declaration forms

And issue clearance on goods

Check clearance documents

Verify and approve on the system

Inspection and penalties if necessary

Make cash payments at the cashier


Process
PROCESS Administration and Health and Social Services

SITUATION

COMPLICATION

RESOLUTION


THE CURRENT SITUATION Administration and Health and Social Services


Organisational design Administration and Health and Social Services

SITUATION

COMPLICATION

RESOLUTION


People diagnostic
People Diagnostic Administration and Health and Social Services

SITUATION

COMPLICATION

RESOLUTION


Macro suggestions
MACRO SUGGESTIONS Administration and Health and Social Services

  • Reconstruction of the port to suit the service delivery needs for both countries

  • Streamlining co-ordination of the departments that are playing a role in the port. i.e. making it one organisation and having a CEO


Micro suggestions
Micro Suggestions Administration and Health and Social Services

  • Employment of more SAPS personnel to man the Airport and the Railway Station

  • Installation of Electronic security system

  • Securing the officials working at the pedestrian service point


Conclusion recommendations
CONCLUSION/RECOMMENDATIONS Administration and Health and Social Services

  • Micro challenges listed be attended to as matter of urgency to realize quick gains

  • An implementation plan for the Macro challenges must be developed within the period of three months


THANK YOU Administration and Health and Social Services


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