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…is a starting point to help you present isoTracker as a solution to your organisation Please add, delete or change any content

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this presentation
…is a starting point to help you present isoTracker as a solution to your organisation

Please add, delete or change any content

If you have questions about Lennox Hill’s business or isoTracker’s benefits, please fill out the form on to contact us at any time

This presentation…

Software Recommendation for YOUR ORGANISATION


Quality Management Software

our needs add delete as required
Version control documents, electronically review and approve

Log, review and investigate complaints

Audit critical processes, identify gaps and resolve

Assess jobs against competencies, identify gaps and re-assess

Record non-conformances and route into CAPA

Receive email task notifications and reminders

Downloadable reports that can also be added to

Competitively priced and easy-to-use solution

Our Needs (add/delete as required)
Designed for small & medium sized enterprises (<500 employees)

Easy-to-use, quick to set up and competitively priced

Meets requirements of ISO 9001:2008

Web-based software

Nothing to install, accessible through any web browser

Security guaranteed with encryption and back-ups

Upgrades are included and happen automatically

Quality Management System

Control Documents, Manage Complaints, Schedule & Run Audits, Assess Staff for Competency

See same information from any location

Full record of each activity

lennox hill ltd vendor information
Parent company: Lennox Hill Ltd

In business since 2005

Privately owned company headquartered in London, UK

Technical team in Madurai, Tamil Nadu, India

Marketing team in Cape Town, South Africa

isoTracker quality management software

Launched in 2007

Over 500 paid users as of December 2012

Worldwide customer spread from Adelaide (Australia) via Abu Dhabi (Persian Gulf), Johannesburg (South Africa), Nottingham (UK), Dublin (Ireland), Newark (USA), Houston (USA) to Denver (USA)

New updates are included in subscription and rolled out every 5-6 months

Lennox Hill Ltd – Vendor Information
modular application key features
Modular application – Key Features

Document Control

  • Version control
  • Electronic approval
  • Restrictive access
  • Full history
  • Archive old versions
  • Define jobs
  • Identify Competencies
  • Build & run tests
  • CAPA
  • Re-evaluate





  • Record & Track
  • Investigate
  • Root cause analysis
  • CAPA
  • Inform complainant


  • Internal, Process or Supplier
  • Saved Standard Checklists
  • Schedule Recurring audits
  • CAPA
  • Full history
ease of use
Designed for non-techies therefore simple and intuitive

Simple set-up that requires little training

Exceeds requirements of ISO 9001 & ISO 14001

Gradual increase of features as we request them

technical support
Webinar training which can be repeated at each renewal

Email support with response within 1 business day

Extensive online tutorials

Extensive help documentation

Technical Support
data safety and security
Documents and key information encrypted

SSL encryption can also be added

Automatic daily backups

All isoTracker data is backed up every day

Documents can be downloaded onto disk

Data can also be extracted into Excel

Proactive vendor security team

Monitors security bulletins & updates servers as required

Data safety and security
Flat annual subscription fee

Starting at GB£ 317 (US$ 539) for 1 module with 5 users (+ system admin)

Equivalent to GB£ 0.14 (US$ 0.25) per user per day

No set-up fees and no training fees

Software upgrades included

Email support included

the real cost of software
The real cost of software

Competitive Software


Software Licence


Subscription Fee

All Other Costs






IT Staff


Maintenance & Training



return on investment roi
With an implementation time measured in hours rather than days or weeks for other software we will experience with isoTracker a very hard to beat Return on Investment

Their ROI calculator can be requested on and will help us demonstrate the ROI for using isoTracker

Return on Investment (ROI)
document control
Automatic Version Control ensures that only the latest version of a document is viewable. Prior versions are automatically archived

Electronic Approvals with recording of exact details of the approver plus date & time and comment at approval

Restrictive Access ensures that viewing, editing, approving of documents and archive access is assigned on a “need to basis”

Automated Routing ensures that document cycle time is reduced at each stage until publishing

Audit Trail provides a detailed, time stamped, user identified history of all activity on a document

Document Control
customer complaints
Log Complaint using pre-loaded record of customers, products, process & suppliers. Assign severity level and attach documents

Review & Assign Complaint comparing current complaint to prior complaints of similar characteristics. Assign responsibility

Investigate complaint by assigning tasks to individuals with required due dates . Record Non-Conformance and Root Cause with Importance level

Issue CAPA requests with reply due dates. Automatically escalate if due dates are missed. Accept and close once satisfied with required action and proof of action

Close Complaint by assigning to independent individual. Warning message if CAPA request still open

Customer Complaints
Create Internal, Process, Supplier or Third Party Audits

Construct Checklists using saved checklists or build from scratch

Schedule Audits and view calendar of future audits by Auditor. Issue reminders prior to audit start date

Scoring flexibility with Pass/Fail or flexible Numeric Grading rules

Run Audit online by entering results directly into the checklist. Alternatively, extract checklist and upload results

Identify Non-Conformance and Root Cause with importance level. Assign CAPA requests with required due dates. Automatically escalate if due dates are missed.

Do the Audit Report and select an Audit Opinion. Solicit feedback from the auditee

competency testing
Create Competencies and assign them to Job Roles and Individuals

Build Tests for each Competency. Tests may be various multiple choice or answer entry

Schedule Assessments and select the relevant tests for the required competencies. Notify trainee prior to start of assessment

Run Assessment directly from the trainee’s account. Tests results automatically calculated with overall assessment graded by Trainer.

Identify Non-Conformance and issue CAPA requests with reply due dates. Automatically escalate if due dates are missed.

Keep Assessment Records and schedule follow-up assessments

Competency Testing
user administration
Named Users each with a unique username password combination

Forgot Password feature that automatically re-assigns and emails new password

User Lockout when the incorrect password is used a specified number of times

Assign Responsibility to each user based on whether they should have administrative roles to the various modules

Encryption of all the important user information

User Administration
what do other customers say
What do other customers say…

Keeping on top of Document Control was always difficult and time consuming - but not anymore!

The Queen Elizabeth Hospital King's Lynn NHS Trust, UK

Unlike other products we have looked at isoTracker is not complicated by unnecessary layers of functionality and has proved easy to tailor to suit our own work practices.

Murphy & Son Ltd, UK

isoTracker has provided us with an easy-to-use and cost effective document management system, replacing a cumbersome paper-based system. We believe that this will allow us to maximise the benefits of our management systems, and ensure documentation is consistently maintained in a up-to-date state.

Sichem L.L.C., Abu Dhabi

…important to maintain tight control over policies in a dynamic and intense clinical environment…becomes simple when documents are managed by reliable, very easy-to-use and well supported software, such as isoTracker.

Flax Bourton Public Mortuary, Bristol, UK

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