Mission Vision and Values

1. Mission Vision and Values

2. Objectives Recognize the mission, vision and values of JMH

3. Topics • Topic 1 • Topic 2

4. Mission & Vision Mission • We are dedicated to improving the health of the communities we serve with quality and compassion Vision • We will exceed our patients’ expectations for seamless, consistently positive experiences with all aspects of John Muir Health

5. We deliver our vision by… Providing quality health care services to our communities and creating value driven, regional centers of excellence Delivering pre-eminent tertiary services and advanced medical technology Providing health care services that promote patient safety and the prevention of injury Attracting and retaining quality physicians and employees to deliver excellent medical care Fostering an organizational culture that respects employees, supports them in developing their skills and talents and encourages superior performance Providing stewardship of resources and maintaining a strong financial position consistent with our mission Partnering with physicians to strengthen both John Muir Health and physicians in our unified purpose to improve the delivery of care Building alliances that create healthier communities Ensuring locally controlled health care

6. Core Values We respect the following key values: Excellence Honesty/Integrity Mutual Respect/Teamwork Caring/Compassion Commitment to Patient Safety Continuous Improvement Stewardship of Resources Access to Care CORE VALUES The values adopted by John Muir Health reflect our pride in working with a very special group, sharing in a collecting effort to serve the people of our communities 6 6

7. Cultural Understanding Consistent with our core values and as part of our commitment to an inclusive environment, JMH recognizes each patient, physician, employee, student, volunteer and visitor has a wide range of cultural dimensions (beliefs and values) We honor the importance of those beliefs and values We encourage everyone to be sensitive to and respectful of the values and beliefs of others CulturalUnderstanding 7 7

8. MAGNET RECOGNITION Concord Campus was awarded Magnet Recognition, September 14, 2010 Highest national award for hospitals earned for demonstrating excellence in patient care and professional nursing practice Elite group of 7% of 5,500+ hospitals in the U.S. is Magnet designated 8 8

9. Other Awards & Recognition Recognized with the American Heart Association’s Get With The Guidelines Stroke Gold Plus awards Named one of "America's Best Hospitals“ by U.S. News & World Report for Orthopedics, Gastrointestinal Consumer Choice Award for Overall Quality and Image (2008/2009) Specialty Excellence Award for Women’s, Cardiac, Pulmonary; and General Surgery care

10. JMH Facilities

11. Facilities and Locations

12. Mobile Health Clinic JMCC ED Referral Liaison Faith & Health Partnership Homeless Respite Caring Hands Senior Transportation Program Medication Assistance Geriatric Care Coordination Senior Services Monument Community Partnership Operation Access Every Women Counts Teen Pregnancy Resource Program Fall Prevention Program Community/School Nurse Project Read Herb Putnam Club House Health Fairs and Screening On Track Prostate Cancer Screening RotaCare Clinic Support Helping VulnerableConcord Populations

13. Concord Location

14. Concord Campus: Project Highlights • Cardiovascular Highlights • 12 private cardiovascular ICU beds • 49 private telemetry beds • 4 cath labs with expansion space • Expanded Emergency Department • 32 treatment stations • Satellite Imaging Station • Remodeled B-Tower Patient Care Areas • Nursing Units on b4, b5, and b6 – 2006 • Critical Care Unit on B3 – 2010 • Increase private rooms from 29% to 63% (campus wide)

15. Concord Campus Strategic Plan 2009-2015 • Continue to develop the Cardiovascular Institute • Expand the Emergency Department • Develop new Centers of Excellence • Bariatric Surgery • Urology • Colorectal Surgery • Esophageal Disease • Increase primary care base • Improve community awareness and support

16. Investments in State-of-the-art Technologies da Vinci Si HD System by Intuitive Artis Zee Cath Labs by Siemens Linear Accelerator “Trilogy” by Varian “Big Bore CT” by Philips

17. Concord Campus: Aerial View

18. Long-Term Development: Concord Campus Complete Hofmann Tower Program Elements Post Occupancy Evaluation (Q3, 2011) Stage 2 beds – 3rd Floor (Q1, 2012) Renovate existing ICU (deleted from tower strategy) Hofmann Tower - Floors 4 & 5 59 additional private rooms (120 total beds) Consolidate Campus Beds 186 total beds (Hofmann & A-Wing) Migration to singles Ancillaries & Support 15% building area reduction (stretch target) ~550k square feet to ~470k square feet demolition vs. decommission 18

19. PHASE 2A NEW POWER PLANT & LOADING DOCK PHASE 1 2008 5TH – SHELL (32 BEDS) 4TH – SHELL (32 BEDS) 3RD –TELE 32 2ND – ICU 12 / TELE 17 1ST – ED – 32 STATIONS 65 BEDS 2011 – 61 BEDS LOBBY Public Staff / Patient Long-Term Campus Development Plan PHASE 2B HOSPITAL REPLACEMENT FACILITY

20. New state-of-the-art Cardiovascular Institute

21. Concord Leadership Team Donna Brackley SVP Patient Care Services Mike Thomas President /CAO Liz Stallings COO Behavioral Health Center Ray Nassief VP Operations & Support Services

22. Key Summary Points • Point 1 • Point 2