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GROUP OVERVIEW. LARGE & NATIONAL ACCOUNTS. Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi. WHO WE ARE . L’IPOTESI CONTRATTUALE.

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GROUP OVERVIEW

LARGE & NATIONAL ACCOUNTS

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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

WHO WE ARE

L’IPOTESI CONTRATTUALE

Sicuritalia is leader in Italy in the field of Security and Trust Services.

The Group works closely with major stakeholders from Industry, Banking, Commercial and Public, offering a range of integrated services for Security and Facility Management.Its roots go up to 1956, when it was founded the first company of the group.

Sicuritalia’sMission is to guarantee to Organizations and Privates services and technologies that satisfy the natural need for security, combined with optimal use of spaces occupied.

Giving service means to serve the Customer. Sicuritalia’s Culture, from receptionist to general manager, is geared to absolute and complete customer satisfaction.

All group companies are ISO 9001:2008 certified.Key figures within the organization are responsible for the collection of information, customer assistance and implementation of possible corrective action.

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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

NUMBERS & OFFICES

L’IPOTESI CONTRATTUALE

  • MAIN OFFICES:
  •  Bari
  • Bergamo
  • Bologna
  • Brescia
  • Brindisi
  • Cagliari
  • Como
  • Firenze
  • Genova
  • Lecco
  • Milano
  • Piacenza
  • Pistoia
  • Roma
  • Torino
  • Varese
  • Sicuritalia group covers the whole national territory by:
    • 1Headquarter in Como
    • 15 Main Offices and
    • 20 Operational Detachments
    • 200 milions Euro in revenues
    • 5.000 employees
    • 40.000 customers

Areal density of customers

every 3Km²

every 5Km²

every 7Km²

Main Offices

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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

OUR OFFER

L’IPOTESI CONTRATTUALE

Sicuritalia is the only Italian company to boast the skills and structures needed for a coordinated and unified management of a wide range of Security and Facility Management Services, traditionally divided between several suppliers, each possessing specific skills and experience, ensuring the economic and organizational advantages of a single partner, in the form of Global Services, in areas where the group operats directly, or Main Contractor for the areas in which uses of trustees.

  • Servicesofferedrangeoverinto the followingareas:
    • Security services;
    • Alarmsystems;
    • Investigations;
    • Intelligence and cyber security.
  • Respect to FACILITY MANAGEMENT activitiesSicuritalia offers a range of services aimed at conservationand better use of spaces occupied.
  • The twomainareasdeals:
    • Reception and trust services;
    • Cleaning and environmentalhygiene.

Respect to SECURITY activities, Sicuritalia can be considered a "Global Security Service", offering a wide range of services and products that meet, in an integrated way, security need expressed by the market.

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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

OUR STRENGHTS

L’IPOTESI CONTRATTUALE

  • Sicuritalia, with a viw to outsourcing of security concerns and the facility management organizations, is a point of union between the different needs of Customers and the number of vacancies available market, offering, with its structure and competence, the best solution in Italy for the specific needs.
  • Sicuritalia offers a full service, delivering directly some of the services and coordinating and organizing the job, according to established schedules and procedures, so that the contracted services are provided according to the default standard with the Customer (SLA) and in ever meeting the real needs of same.
  • The integrated approach to solve problems of security and facility management enables cost containment and optimization of efforts to handle issues related to the same.
  • The provision of services is accompanied by a Customer Relationship Management system (CRM) web-based, which allows the customer to interact with Sicuritalia tracking in real-time all activities contracted, and by high and appropriate insurance coverage, which include coverage of the risk of ineffectiveness of primary insurance policies underwritten by the trustees ("Contingency Insurance").
  • Finally, to coordinate activities relating to contracts entrusted, Sicuritalia uses its own Control Center with the most modern technologies, can support all the operational needs of the customer.
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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

SECURITY SERVICES

L’IPOTESI CONTRATTUALE

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FACILITY MANAGEMENT SERVICES

Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

L’IPOTESI CONTRATTUALE

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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

OUR APPROACH

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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

OUR CRM

  • Our CRM (Customer Relationship Management) is represented by a management software, web-based, aimed at integrating the management information system of the Contract tender.This software can be adapted according to specific operational and administrative user requirements and allow us to manage and audit the flow of operational and administrative order from a remote location.
  • Our CRM can ensure:
    • complete computer tracking of all activities relating to performances given;
    • management of all administrative documentation to support billing;
    • unlimitednumbarofaccess;
    • interaction (to each according to his profile) for the implementation of such services;
    • homogeneity in management procedures.
  • Our CRM , at basic level, will determine:
    • the list of geographical areas of responsibility of each Contractor and data relating to authorizations for the activity
    • insuringeachindividualContract;
    • enabled services and services to be performed for each location of the Customer;
    • timetable for services to be performed;
    • management of reports of order (it allows you to monitor the notification of cancellation of service
    • requests, changes, records and reports any failure);
    • access single Contractor for the control of activities to be carried out;
    • data storage, basic statistics and management reporting modules;
    • the demand for new services and / or modification (travel times, additional staff etc)
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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

ADVANTAGES

  • Choose Sicuritalia then means:
  • have a single partner that can ensure the performance of a wide range of services   security and facility management, in compliance with the regulations;
  • simplify selection and supplier management and optimize the time and costs;
  • secure the cooperation of operators can better meet their specific needs within the national territory;
  • save resources and time, with the highest quality of service;
  • be sure that the selected operators are eligible for the performance of services;
  • obtain the service organization on the specifications provided;
  • ensure stakeholder coordination to carry out the services and control of services actually performed and invoiced;
  • best on market conditions, in compliance with quality standards set.
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Per appagare i bisogni dei grandi clienti Sicuritalia segue un percorso professionale ed accurato, che consente nel tempo di garantire la massima soddisfazione degli stessi.

SOME OF OUR 40.000 CUSTOMERS