Building Team Facilitation Skills

1. Building Team Facilitation Skills Presented by: Mary Jo Meyers M.S.

2. Teams & Wraparound • Practice Patterns: How it Happens in Wraparound • Three types of team members • Natural: connected to family by relationship • Informal: Connected by citizenship • System: Paid to care • Potential team members are generated through initial conversations prior to first meeting • Families are encouraged to invite their supports to help “us” stay on track • Team members meet over time to modify the plan • Move the team conversation from “treatment” or “service” orientation to a “life” orientation • Orient team members prior to first meeting

3. Details for Team Preparation Consider Location & Timing Be Flexible Plan for Environmental Concerns Prepare an Agenda Familiarize Yourself With Each Team Member and Their Perspective Talk With the Family About Team Members & Their Positions Identify Roles

4. Prepping Team Members • Identify who will invite whom • Be prepared to explain what Wraparound is and why team meetings happen • Ask team members for input into the agenda • Confirm date, time & place • Accommodate for missing members if needed Activity: Role play team member invites, explaining Wraparound and getting buy-in from potential members

5. Facilitator Tool Kit Recommended Tools Flip Charts / Markers Agendas Ground Rules Confidentiality Agreement First Strengths Discovery

6. Introductions Purpose of meeting Setting ground rules Sharing family history and vision for the future Strengths discovery – team adds to Needs Begin crisis planning Strategies/Action plan Summary/Wrap up Scheduling next team meetings Potential Agenda Items:

7. How – State more of what you want to see rather than not Family members input is essential All team members contribute Why – Keep meetings on track Holds everyone accountable Role models structure & respectful behavior Setting Ground Rules Activity: Brainstorm possible ground rules

8. Steps for Planning Process Step 1: Getting Started and Hearing the Family’s Story Step 2: Starting the Meeting with Strengths Step 3: Developing a Vision Statement Step 4: Identify Needs Across Domains Step 5: Prioritize Needs Step 6: Develop Action Strategies Step 7: Assign Tasks and Solicit Commitments Step 8: Document the Plan; Evaluate, Refine and Monitor Progress Crisis/Safety Planning

9. Running the Meeting Introduce process & team members Set a time limit for today’s meeting Distribute agenda/review Set ground rules Present strengths & distribute strength summary Solicit additional strength information from gathered group

10. Running the Meeting, continued Lead team in reviewing the Vision established by the family Introduce needs statements & solicit additional perspectives on needs from team Create a way for team to prioritize those needs Lead the team in creating measurable benchmarks

11. Running the Meeting, continued Lead the team in generating brainstormed methods to meet needs based on strengths Solicit volunteers and assign tasks Summarize the meeting/wrap-up Set next two meetings Document & distribute the plan to team members

12. Helpful Hints for Effective Facilitation Mind your Manners! Role Model Respect for All Watch you Body Language – All eyes are on you! Remain Strength-based and avoid jargon Check for comfort of all team members Listen more than you speak Make sure everyone gets to participate When needed utilize conflict management skills – open ended questions, reflecting, reframing, summarizing

13. Remember the Basics! Strengths Vision Needs Strategies

14. Strengths List Functional Skills Talents Preferences Hobbies Activities Includes all family, team members and community.

15. Vision Statement Clear, Concise Family Driven Team Consensus

16. Crafting Need Statements Barriers to Reaching Vision Needs Help With . . . . Underlying Needs of Behaviors Answers Why Not a Service or a Willing Statement

17. Forming Benchmarks “If this benchmark were met, the behavior we would see would be _____ Framed in positive rather than negative terms Descriptive, observable and measurable

18. Strategies Build off of Functional Strengths Be Creative Use Your Team Assign Tasks – Share the Work! Think Sustainability

19. Practice:Child and FamilyTeam Facilitation

20. Facilitator Check List • Did you move through the agenda in a timely fashion? - No more than 90 minutes • Was the family engaged throughout? - Both youth and the parents? • Did you keep the plan normalized? • Did everyone have input and leave with a task? • Did the family say the plan was possible? Activity: Review Team Observation Measure

21. Next Steps Schedule Next Team Meeting(s) Copies of Plan Shared w/Team Make sure everyone knows their task Support Plan Document Progress, New and Ongoing Needs Check for Needs Met, Not Just Service Delivered Continuously plan for transitions

22. Steps for Managing Ongoing Wraparound Plan of Care Meetings Accomplishments – start on a high note Assess progress – needs met, not just services delivered Adjust the plan – as needed Assign new Tasks – keep it moving!

23. Well Functioning Teams Have Diverse Membership Listen to Each Other Communicate Within the Team Everyone Works Know How to Ask for Help Embrace Conflict Remain Strength Based, Family Driven and Outcome Focused

24. For more information contact: Mary Jo Meyers, M.S. P: 414.257.7521 E: consultmjm@hotmail.com