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Explore how organizations handle work allocation and coordination, including grouping individuals based on various criteria for improved efficiency. Delve into Mintzberg's methods for overcoming sub-optimization and vertical-horizontal coordination techniques. Discover the impact of environmental factors on organizational structure.
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COMMUNICATION IN ORGANIZATIONS STRUCTURE AND COORDINATION:THE PLOT THICKENS Lecture 4c
Basic Design Question • As types of work coordination become established how do organizations allocate work to individuals and work units?
How do managers group individuals into working units? • 1) Group individuals based on knowledge or skill • 2) Group individuals based on time • day shift, night shift etc. • 3) Groups organized by product • production lines for hand soap vs. laundry detergent • 4) Groups established around customers or clients • 5) Groupings around place or geography • 6) Grouping by process: • Customer service • Delivery • Creating different groupings provides benefits of specialization • creates the problem of coordination and control • Suboptimization - an emphasis on achieving unit goals rather than an overall mission. • Mintzberg
Vertical Coordination • Hierarchy of Authority-linking individuals efforts together done through “THE BOSS” • Rules, Policies and operating procedures - limit discretion and help ensure predictability and uniformity • Planning and Control Systems - enhance management's ability to control of performance outcomes
Lateral Coordination • Direct Contact • Managers meets face-to-face to coordinate unit activities • Team Meetings (permanent) • Permanents committees gather to make coordinating decisions • Task Forces (temporary) • Task forces assemble when new problems or opportunities require collaboration of a number of different functions • Coordinating or LiasonRoles or Departments • Arise and persuasion and negotiation to help others integrate their work
ALLOCATION AND COORDINATION ALSO DEPENDS ON….. • THE ENVIRONMENT • 4 Types of Environments • Lead to 5 STRUCTURES