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Why VoIP Makes Sense For SMBs

Why VoIP Makes Sense For SMBs. David Fridley Product Manager IP Telephony Solutions Telecommunication Systems Division Phone: 949-583-3692 david.fridley@tais.toshiba.com. Agenda. Features Quantitative Qualitative Examples. Big Company Features for SMB. Call Center / ACD

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Why VoIP Makes Sense For SMBs

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  1. Why VoIP Makes Sense For SMBs David Fridley Product Manager IP Telephony Solutions Telecommunication Systems Division Phone: 949-583-3692 david.fridley@tais.toshiba.com

  2. Agenda • Features • Quantitative • Qualitative • Examples

  3. Big Company Features for SMB • Call Center / ACD • Voice Mail and Unified Messaging • IVR w/ Text to Speech • Web based personal administration • Remote Management • Custom Applications • Integrated Application Server

  4. Quantitative • Reduce cost of Moves, Adds, and Changes • Reduce Telco Charges • Long Distance Charges • Separate Voice and Data services • Wireless Service Bill

  5. Quantitative

  6. Qualitative • Broader Reach • Network Sites Together over IP • Take an IP phone home / remote • Voice over WiFi within the Business • Networked Applications • ACD / Call Center • Auto Attendant • IVR • Unified Messaging

  7. Qualitative

  8. VoIP Business Drivers Source: Yankee Group 2005 Small & Medium Business Communications, Broadband and VoIP Survey

  9. Example: Travel Agency • Qualitative • Centralized ACD • Agents worked remotely over IP • Provide 24 hours service like the big agencies

  10. Example: Electrical Contractor • 70 Employees • 2 sites in San Diego • 5 sites in 5 cities in Mexico

  11. Qualitative Centralized Auto Attendant Centralized Voice Mail Unified Dialing Plan – Across Boarders IP Telephone allowed employees to work more efficient remotely Remote System Administration Quantitative Saved $17,500 annually in long distance / cross boarder costs Saved $7,500 annually in reduced cellular costs ROI 2 years Example: Electrical Contractor

  12. Example: Boutique Clothing Manufacture • Locations • 1 US Headquarters • 1 US Showroom • 1 Mexico • 4 Asia • 66 Employees (US)

  13. Example: Boutique Clothing Manufacture • Qualitative • Centralized Voice Mail • Unified Dialing Plan – Across Boarders • IP Telephone allowed CEO to work more efficient while traveling and from home • Quantitative • Eliminated most long distance bills

  14. Summary • “Managers should alsoask how VoIP can improve or transform—how they do what they do.” – Harvard Business Review, September 2005

  15. Audience Q&A

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