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Cisco Systems Architecture: ERP and Web-enabled IT. Case Analysis . Set the Stage. Cisco is frequently cited as an information Age company in contrast to an Industrial Age company.

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Presentation Transcript
set the stage
Set the Stage
  • Cisco is frequently cited as an information Age company in contrast to an Industrial Age company.
  • What are the key factors that differentiate Cisco as an Information Age company? Who Cisco is? What are their competency?
  • How would you characterize the role of Pete Solvik as CIO?
erp implementation
ERP Implementation
  • How was the decision made to implement ERP?
  • Evaluate the analysis made to recommend ERP to the Board, and the quality of the justification.
  • What were the key factors that enabled the team to implement ERP in 9 months at Cisco?
  • To what extent can Cisco experience in ERP implementation be applied to other companies?
i net applications and benefits
I-Net Applications and Benefits
  • How did Cisco build out their I-Net at Cisco to electronically connect with the customer? Identify the benefits that were enabled by this initiative.
  • Identify the main benefits of the strategic I-Net at Cisco, and estimate the range and type of benefits you think that they achieved.
reduction in operating costs fy 2000
Reduction in Operating Costs (FY 2000)
  • Single enterprise $170m
  • New Product Introduction $402
  • Autotest $108
  • Direct Fulfillment $15 m
  • CCO Commerce $65 m
  • Total $760m
financial impact of internet business solutions fy 00
Financial Impact of Internet Business Solutions (FY ’00)
  • Supply Chain Management ($695 m)
    • Cost ($307 m); Income
    • Income: Faster time to market ($388m)
  • Customer Care ($506m)
  • Workforce Optimization ($86m)
  • Total Financial Impact ($1,352m)
new challenges beyond 2000
New Challenges Beyond 2000
  • What new challenges does Cisco have to address? Identify these challenges in terms of technology, economy, and market competition.
  • How would Cisco’s past success affect its future?
  • What should the CIO recommend?