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Travelocity. COM

Travelocity. COM. One of the greatest online travel agency of the world. Group member: Daisy( 林珍綺 ) 、 Lavender( 林郁珊 ) 、 Pheobe( 林雅雯 ) 、 Sharon( 葉宜璇 ) 、 Tiffany ( 巫怡臻 ). 、. Service. Experience Finder- specific theme. Service. Special Deals-Last Minutes Packages. Service. Customize

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Travelocity. COM

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  1. Travelocity. COM One of the greatest online travel agency of the world. Group member: Daisy(林珍綺)、 Lavender(林郁珊) 、 Pheobe(林雅雯) 、 Sharon(葉宜璇)、Tiffany (巫怡臻) 、

  2. Service Experience Finder- specific theme

  3. Service Special Deals-Last Minutes Packages

  4. Service Customize e-mail suggestion On-line service phone call

  5. Information Technology applied Web 2.0 • Network effects from user contributions are the key of market dominance in the Web 2.0 era.

  6. Information Technology applied Global Distribution System (GDS) • What is GDS (Global Distribution System )? • Travelocity is owned by Sabre.com

  7. Flights Reservation

  8. Flights Reservation Select one of them

  9. Information Technology applied Travelocity Experience Finder • Rely on Flash • Choose a Destination → Choose a Theme → Added to Whishlist

  10. Potential users Partners Customers Travelocity. COM Competitors Other users Staff of Website

  11. Potential users Customers • Business travelers • Pleasure travelers

  12. Potential users Staff of Website • Technical support engineer • Consumer service • Sales • Software developer

  13. Potential users Partners • Hotel • Car rental service • Airline company • Cruise company

  14. Potential users Competitors • Other online travel agency • Traditional travel agency • Personal travel adviser

  15. Potential users Other users • Random users • Other website designers • Internet users

  16. The Business Model of Travelocity

  17. The Source of Money 1. Commissions Fees charged to consumers 2. Advertising Skills authorization

  18. Sabre Holdings HRM Marketing Financial … Zuji.com lastminute.com Travelocity Business holodayautos.com … Core strategy Functional Management Customer Service Travelocity Canada Travelocity Chile Zuji Australia Zuji Hong Kong Last Minute Spain … Partner Management Local Management

  19. Thank you!!

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