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Operations Systems Center (OSC)

Operations Systems Center (OSC)

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Operations Systems Center (OSC)

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  1. Operations Systems Center (OSC) Captain Chris Bartz, Commanding Officer November 18, 2014

  2. OSC Mission The Operations Systems Center (OSC) develops, fields, maintains, operates and provides user support for Coast Guard enterprise information systems to improve Coast Guard mission performance through the innovative application of technology.

  3. Current OSC Profile • Supports all 11 CG Statutory Mission Areas • 53 Enterprise Applications • Operational Watches (AMVER, NVMC) • $97M Annual Operating Expenses • ~550 Personnel • Active Duty Military – 8% • Federal Civilian – 8% • Contractors – 84%

  4. OSC Org Structure

  5. OSC Facility Locations Kearneysville, WV Main Campus: - Main Building - Annex 1 Ranson, WV Campus II 6 miles southeast of main campus OSC Detachments: Chesapeake, VA Topeka, KS Washington, DC

  6. OSC Business Model • Government Owned/Operated, Contractor Tech Execution • Service Based Delivery Model Focusing on Enterprise IT Data, Capabilities & Support • Government – Management Oversight • Task Identification, Statement Of Work, Contract Modification • Business Requirements Collection, Coordination, and Documentation • Review and Approve Project Plans / Maintenance Activity Plans • Monitor Plans and Address Scope Changes • Review and Approve Deliverables, Status Reports and Invoices • Funds Management and Tracking • Contractor – Technical Execution • Provide Estimate Of Resources, Cost and Plan to Accomplish the Work • Provide Technical Design Based on Business Requirements • Develop, Test, and Implement Proposed Technical Work • Provide Ongoing Technical Maintenance, Operation and Support

  7. Current Industry Partners • DMI/CSC/GDIT – Application Development & Sustainment (APLES IDIQ) • ACE/Dell/CGI/IT Coalition – Infrastructure Sustainment & Enhancement (CTS IDIQ) • USMax – Info Assurance / Configuration Mgmt • PVII – Building Maintenance • Zantech – Data Floor Operations & Facilities IT Support • Knightpoint – Application Support • FJC – Facility Security

  8. OSC Services • Software Development • Systems Operations & Maintenance • Data Floor Operations • Application Support • Network Operations Support • Technical Consultation • Operational Watchstanding • Continuity of Operations Site • Data Center Consolidation

  9. OSC Product Lines • Development, Maintenance, Operation and Support of IT Systems Supporting 11 Statutory Missions Areas • Utilize Capabilities of OSC Core Technologies as a Service to Enable Specific Product Delivery Human Resources Finance Logistics Operations Vessel Tracking Enterprise Information

  10. OSC Product Lines • Service Delivery Model based on Primary Service Areas: Project Management Business Analysis Engineering Sustainment Operations Quality Control Application Security

  11. OSC Product Lines System Life Cycle Management (SLCM) in accordance with USCG System Development Life Cycle (SDLC), includes: • Project Management • Business Analysis & Requirements • Architectural Design • Software Development • Software Upgrades and Maintenance • Data and Database Management • Application Administration

  12. OSC Product Lines Management Focus Project Portfolio Management • Improve Service Delivery along Product Lines • More Efficient and Effective IT Capabilities via Core Technologies • Integrated Master Schedule Capability SDLC – Process Improvement • Continuous Improvement of Software Development Processes • Increased Capability Maturity Service Delivery Enhancement • ITIL Based Service Delivery Models

  13. OSC Product Lines Contract Application Product Lines Enterprise Services (APLES) Contract • IDIQ Single Source • 8(a) Competitive • Awarded April 2010 • Total 60 Month Period • Expires Apr 2015

  14. OSC Product Lines Contract Application Product Lines Enterprise Services (APLES) Contract • 8(a) competitive acquisition • Effective May 2010 (60 month PoP) • IDIQ single source award • Expires April 2015

  15. OSC Data Floor OSC Core Technologies Data Floor Main Bldg - 12,858 sq ft Lab Annex 1 - 3,392 sq ft

  16. OSC Core Technologies 4 Core Technology Branches • OSC Infrastructure • System Support Services/Infrastructure • Information Assurance • C&A, CM, DR • OSC Networks • WAN, LAN, System/Network Troubleshooting • Enterprise Infrastructure • CGOne WAN support, ESB • OSC Application Support Services

  17. OSC Core Technologies Development, Maintenance, Operation and Support of the IT Infrastructure / Services • Enterprise Focus to the IT Infrastructure and Support Services • Computing • Storage • Backups • Monitoring • Enterprise Service Bus • Capacity Management/Utilization • Managed Services • Cloud Computing • Systems Administration (COSS) • Information Assurance • Application Support • 24x7 Data Center Watch

  18. OSC Core Technologies Application Support • ~7000 Tickets Monthly • >95% Customer Satisfaction Information Assurance • Certification & Accreditation • DR Coordination • Configuration Management • Virus Scanning Other Enterprise IT services: • WAN Support, • Enterprise Service Bus

  19. OSC Core Technologies Enterprise Computing • Provisions Blade Servers And Virtual Servers In A Highly Available (HA) Environment Enterprise Storage • Shared Storage Area Network (3PAR SAN) Environment Delivers Centralized, Highly Available Disk Storage Via A Fiber Channel SAN System Monitoring • Automated Monitoring Of Servers, Applications, And Services • 24x7 Monitoring ; Notify Appropriate Personnel To Drive Quality Of Service (QOS) Centralized Operating System Administration • Enterprise Management Tool (BladeLogic) • One approach to Security/Patch management • Common OS image for consistent performance/Security • Rapid Vulnerability Assessment

  20. OSC Core Technologies • Enterprise infrastructure & application toolsets • Production SOA / ET • SharePoint • Source Code (TFS/Collabnet) • Rational ClearQuest • Application Test Tools (IBM Rational) • Host Based Security System (HBSS ) • Rogue System Detection • Workstation Image Lab • Virus Scanning • Enterprise Service Bus • BMC Remedy Implementation (Service Catalog)

  21. Conventional Server Path Towards Cloud Computing Blade Servers Cloud Computing 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Blade Server/VM COSS Cloud Computing

  22. Networking (Data Center LAN) • Network Engineering & Operations for large Data Center LAN Scope • Designed/Deployed STIG Network • Security Zone Engineering • Firewall Design & Admin • Server Load Balancing • DHCP/DNS/NTP/FTP • DR Network

  23. 24x7 Operational Watches • Data Center Support, AMVER, and NVMC 24x7 Watches – operating under a single umbrella support function. • Scope • Data Center Support • Data Center Operations • Application & Infrastructure Monitoring • After Hours Application Help Desk Support • National Vessel Movement Center • Supports Ship Arrival Notification System • Process Ship Arrivals, support National Security Mission • AMVER • Global Voluntary SAR system • Monitor & Adjust tracks • Support SAR events

  24. OSC Core Technologies Vehicles Core Technologies Services (CTS) Contract • 8(a) competitive acquisition • Effective November 2010 (60 month PoP) • IDIQ Single Source Award • Expires October 2015 Application Support Services Task Order • Service Disabled Veteran-Owned Small Business Competition • Effective May 2013 (37 month PoP) • Expires March 2016 Information Assurance/Configuration Management Task Order • Competition under C4IT Service Center IDIQ contract • Effective April 2013 (38 month PoP) • Expires May 2016