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Sales Support Overview Review of Competition –Freight

Sales Support Overview Review of Competition –Freight Freight – Key Service –Oriented companies out of industry. Examples of freight cost by territory-Spilo price vs. street price. Call Center. J&D Burmax AII Marianna . Amazon.com. Product Category. PER Per Shipment

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Sales Support Overview Review of Competition –Freight

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  1. Sales Support Overview • Review of Competition –Freight • Freight – Key Service –Oriented companies out of industry. • Examples of freight cost by territory-Spilo price vs. street price. • Call Center

  2. J&D Burmax AII Marianna

  3. Amazon.com Product Category PER Per Shipment PER SHIPMENT - PER ITEM Per Item Apparel, Beauty, Jewelry, Watches, Loose Stones, Shoes, Software, VHS videos $3.99 $0.99 Books $3.00 $0.99 Grocery $0.99 $0.00 Music CDs, Cassettes, Vinyl, DVDs $1.99 $0.99 Video Games $3.99 $0.99 Video Game Consoles & Accessories $7.49 $0.99 Toys $3.99 $0.85/lb Computers $7.99 $0.65/lb Automotive, Baby, Cell Phones & Accessories, Electronics, Furniture, Gourmet Food, Health & Personal Care, Home & Garden, Kitchen & Housewares, Luggage, Outdoor Living, Sports, Tools & Hardware, Industrial & Scientific (Some of these products cannot ship to Puerto Rico) $4.99 $0.59/lb Pre-Denominated Gift Cards $0.00 $0.00 Any combination of the above items Highest applicable per-shipment charge As above

  4. Overstock.com $2.95 shipping Oversized Standard Delivery: Oversized items leave our warehouse within 1-10 business days, and are normally delivered within 1-6 weeks from the ship date. These items are shipped via freight carrier directly to your shipping address. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. All oversized items are shipped at our normal shipping rate of $2.95, unless otherwise specified. Refused Delivery:  If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse

  5. QVC.COM Shipping and Handeling Information When you purchase more than one of the same item on the same order, you will pay full standard shipping and handling charges on the first item, and only 50% on the standard shipping and handling charges of each additional item. All applicable items in the order must be shipped to the same address. This offer applies to all QVC items. This offer is not available for items purchased from ArtSelect or ReadySetSports. Offer subject to change without notice. Please note that standard shipping and handling charge is only available within the contiguous 48 states. QVC customers outside the aforementioned area should call Customer Service for information regarding their S & H charges.

  6. QVC- Examples

  7. Northern CA Southern CA Midwest East & Southeast Weight Spilo Rate Street Rate Spilo Rate Street Rate Spilo Rate Street Rate Spilo Rate Street Rate 10 $ 4.85 $ 7.13 $ 4.74 $ 6.29 $ 5.65 $ 8.31 $ 7.16 $ 10.53 20 $ 5.27 $ 9.10 $ 4.74 $ 7.79 $ 7.60 $ 13.12 $ 10.69 $ 18.44 30 $ 6.76 $ 12.30 $ 5.41 $ 9.83 $ 10.29 $ 18.71 $ 14.63 $ 26.61 40 $ 8.09 $ 15.56 $ 5.96 $ 11.46 $ 12.44 $ 23.94 $ 17.55 $ 33.76 50 $ 9.57 $ 18.39 $ 6.72 $ 12.95 $ 14.64 $ 28.17 $ 20.68 $ 39.77 Spilo Rate vs. Street Rate

  8. Midwest Analysis

  9. East Freight Analysis

  10. Southeast Analysis

  11. West Coast Analysis

  12. How the Call Center Works Incoming call is identified by area code or state of origin Call is routed to the call center which then is routed to the appropriate territory team. If the territory is not available the call is routed to the next available agent.

  13. Call Graph Reports 07 08 09 12,376 7,903 11,863 Answered Calls- Average Time to Answer :08 :09 :10 Average Incoming Call: 2:59 3:06 7:14

  14. CA-Hawaii ‘07 ‘09 ‘08 Answered Calls- 2,547 3,885 4,509 West- MW- SW 1,670 2,186 2,513 Answered Calls- NE-SE Answered Calls- 1,536 2,047 2,209 Overflow Answered Calls- 1,891 3,479 2,933

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