Process Improvement and Quality Management. MD707 Operations Management Professor Joy Field. Incremental Improvement and Reengineering .
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MD707 Operations Management
Professor Joy Field
The purpose of incremental process improvement and reengineering is to move operations toward the performance frontier by: 1) eliminating non-value added activities and steps in the process and/or, 2) moving to a new performance frontier.
Elimination of non-value added activities or steps increases productivity, by definition.
Reengineering projects often take more of a “clean-slate” approach than incremental process improvement and are typically higher risk and higher return.
Errors or defects should be caught and corrected at the source, not passed along to an internal or external customer. In other words, “Do It Right the First Time”!
Employee involvement an important component of TQM because perceived and actual quality is assessed throughout the process, involving all employees.
There is a tradeoff between quality assurance and nonconformance costs.
As the product or service moves farther along in the process, the cost to address a quality problem rises steeply.