E-Mail

1. E-Mail Name: INSERT NAME Form: INSERT FORM

2. How can businesses make use of email. (P) • Email has become very common in our society people use email to communicate each other quickly companies use email to communicate with customers and employees

3. Sending an email to a number of different people. (P) • Using email to communicate is very good because if you have to send the same email to a number of people you can add them to who you are sending the email to

4. Sending, receiving and opening attachments safely. (P) • You need to make sure that there are no virus’s

5. Risks of opening attachments and how to reduce the risk. (P) • The rick of opening attachments is that it could have a virus you can reduce the risk of getting a virus by scanning the emails

6. Using appropriate subject and message text. (P) • Using appropiate subject and message text is needed so you don’t look like a fake company and you look more professional

7. Appropriate use of Forward and Reply. (M) • When you forward a email make sure it isn't junk and it is useful and make sure its professional and formal to the right people

8. What is an email signature? • At the bottom of the email is the signature its so you know who the email sender is and if you need to contact them back AF - 1

9. When to use CC and BCC • When you don’t want a person to reply bb is when you don't want someone to see the message AF - 2

10. Setting Priority (high and low importance) • With a high priority when you need something straight away, a low priority means read when you need can AF - 3

11. Setting up and using spam filters • Using a spam filters stops you getting spam's AF - 4

12. Use of an address book Saving people in your address book lets you keep in contact with them AF - 5

13. Setting an automatic response (e.g. out of office) • Automatic messages tells you when your not in the office AF - 6