Presentation Transcript

1. Helping Newcomers and Immigrants in York Region
2. Agenda York Region Demographics Welcome Centre Overview Welcome Centre Lead Agencies Service Delivery Model Services Case Management Marketing Strategy Questions & Answers All the services you need…All in one place!
3. York Region Demographics Fastest growing community in Ontario with over 1 million residents (Census 2011) Approximately 10 – 12,000 recent immigrants arrive each year. (CIC landing data) In 2006, 43% of York Region residents were immigrants; growing to 55% by 2031 All the services you need…All in one place!
4. York Region Demographics All the services you need…All in one place! Immigrant population accounts for about 60% of growth between 2001 and 2006 46,460 immigrants settled in York Region between 2001- 2006. 2 in 5 residents are now visible minorities Third highest number of recent immigrants in the GTA.
5. Welcome Centres Overview All the services you need…All in one place! Welcome Centres in York Region are a result of: York Region’s Human Services Planning Coalition hosted a consultation process under York Region’s Inclusivity Action Plan (IAP)in January 2005. Welcome Centre Working Group established to create a Service Delivery Model under one roof to support an immigrant’s need for information, assistance and resources Five lead agencies have taken the concept, developed by this larger group of 26 agencies, forward
6. Welcome Centre Overview Since April 2006, the five lead agencies have ‘fine-tuned’ the Service Delivery Model,determined budgeting and applied for and received primary funding from Citizenship & Immigration Canada The first Welcome Centre officially opened in Vaughan on June 26, 2007 Four other Welcome Centres opened in Fall 2010 All the services you need…All in one place!
7. Welcome Centre Overview The five lead agencies are COSTI Immigrant Services, Catholic Community Services of York Region, Centre for Immigrant and Community Services, Job Skills-Employment and Business Programs and Supports and Social Enterprise for Canada All the services you need…All in one place!
8. Markham North Markham South Newmarketand Mobile Outreach Unit Operated by Job Skills-Employment and Business Programs and Supports Operated by Centre for Immigrant & Community Services Operated by Social Enterprise for Canada Richmond Hill Vaughan Operated by Catholic Community Services of York Region Operated by COSTI Immigrant Services
9. Service Delivery Model Key Principles: Five locations – strategically located for ease of access One-stop service; under one roof A coordinated, integrated case management system Provide services to immigrants in York Region Holistic flexible approach Broad range of cross-sector servicesand expertise available All the services you need…All in one place!
10. Core Services Settlement and Integration Services Assistance with Housing, Health Care, Social Insurance Numbers, Child Care, Community and Government Resources and more Services for Women, Youth and Seniors Interpretation Services English Language Classes English Classes with Computer-Aided Instruction, Childminding, and Transportation Allowance for Eligible Candidates All the services you need…All in one place!
11. Core Services Employment Support Services Resume Assistance Job Search Workshops Program Return to Work Action Plans Free Internet and Fax Services Job Search Resources Accreditation and Qualifications Assistance Communications Centre 15 languages, 12 live answered All the services you need…All in one place!
12. Complementary Services Cross-sector services to support core services Service mix adjusted to meet the local needs of the community Examples include: Family counselling, legal resources, health information and supports for youth, seniors and women Social and Cultural Newcomerevents to create community hubs. Complementary Services, also knownas Hotelling services) because theyare offered for a specific period of time to meet a specific need. All the services you need…All in one place!
13. Case Management System Case Manager is a familiar, ‘trusted’ face who assists the client to build their individualized settlement plan Five Centres linked by a secure Case Management System All information collected is confidential Each client has only one file that is accessible from any location – tell story once File is updated regularly by Case Manager who keeps track of client’s progress All the services you need…All in one place!
14. Welcome Centre Marketing One brand/logo for all Centres Toll-free telephone number Communication Centre Common website: www.welcomecentre.ca Promotional material developed centrally for consistent messaging Community Liaisons All the services you need…All in one place!
15. Welcome Centre Model All the services you need…All in one place! Why are Welcome Centres a good fit for York Region? Providing all settlement services under one roof makes it easier for clients who are not mobile. Increase in demand for settlement-related services.
16. Questions & Answers All the services you need…All in one place!
17. www.welcomecentre.ca 1-877-761-1155