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Menangani Keluhan Pelanggan. Wahyu ningsih 13133200013 Manajemen b. SUMBER – SUMBER KELUHAN. Pimpinan. Karyawan. Manajemen. Pelanggan. Pengunjung. Pesaing Bisnis. Wahyu ningsih. KATEGORI KELUHAN. Keluhan Mekanikal. Keluhan Akibat Sikap Pelayan. Keluhan yang Aneh. Wahyu ningsih.

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wahyu ningsih 13133200013 manajemen b
Menangani Keluhan Pelanggan

Wahyuningsih

13133200013

Manajemen b

slide2
SUMBER – SUMBER KELUHAN

Pimpinan

Karyawan

Manajemen

Pelanggan

Pengunjung

Pesaing Bisnis

Wahyuningsih

kategori keluhan
KATEGORI KELUHAN

KeluhanMekanikal

KeluhanAkibatSikapPelayan

Keluhan yang Aneh

Wahyuningsih

slide4
Bagaimana Cara Menangani Keluhan Pelanggan ?

Dengarkan

Tenang

Fokus

Solusi

TerimaKasih

Wahyuningsih

kesimpulan
KESIMPULAN

Tenangdanjernihdalammengambilkeputusanakanmenghasilkansolusitepat

Wahyuningsih

ad