1 / 5

“The New Star in CTI Development”

SuperNOVAE IQ II IQ-NET Gateway a member of the NovaSUITE family of Products by Cerecom Systems, Inc. “The New Star in CTI Development”. C. E. R. E. C. O. M. SuperNOVAE IQ II IQ-NET Gateway by Cerecom Systems, Inc. An integrated enterprise call center

Download Presentation

“The New Star in CTI Development”

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. SuperNOVAE IQ IIIQ-NET Gatewaya member of the NovaSUITE family of Products byCerecom Systems, Inc. “The New Star in CTI Development” C E R E C O M

  2. SuperNOVAE IQ IIIQ-NET Gatewayby Cerecom Systems, Inc An integrated enterprise call center solution reducing fatigue and error rate while improving overall service.

  3. Telrad ACD Customer Database SuperNOVAE IQ II IQ-NET Operation A call rings into the ACD SuperNOVAE IQ II receives through the AppLynccard the DID#, CallerID, Route Plan, and Group information IQ-NET updates with new in-queue data The call is routed to an agent once one becomes available When the agent answers the call IQ-NET sends to customer program DID, CallID, Route, Group, or Agent info Customer database sends Screen pop to agent Applync Card Phone LAN

  4. IQ-NET Gateway Highlights • Low-cost solution for tight enterprise integration • Keeps agents aware of calls in queue without having to look away from their work area • A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price • Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access • Different call types can interface to different enterprise solutions (call based or computer based). • Cerecom can provide on-site integration and training, insuring a successful launch

  5. To receive your complimentary interactive demonstration kit, contact Cerecom Systems, Inc. @ (972) 964-8786, ext. 103

More Related