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SuperNOVAE IQ IIIQ-NET Gateway: The New Star in CTI Development

SuperNOVAE IQ IIIQ-NET Gateway by Cerecom Systems, Inc. is an integrated call center solution reducing fatigue and errors while enhancing service quality. It efficiently handles call routing, agent communication, and customer database management. This solution offers a cost-effective and customizable approach for seamless enterprise integration, ensuring agents stay informed about incoming calls without distractions. With compatibility across various enterprise systems and personalized training options, Cerecom guarantees a successful implementation process.

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SuperNOVAE IQ IIIQ-NET Gateway: The New Star in CTI Development

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  1. SuperNOVAE IQ IIIQ-NET Gatewaya member of the NovaSUITE family of Products byCerecom Systems, Inc. “The New Star in CTI Development” C E R E C O M

  2. SuperNOVAE IQ IIIQ-NET Gatewayby Cerecom Systems, Inc An integrated enterprise call center solution reducing fatigue and error rate while improving overall service.

  3. Telrad ACD Customer Database SuperNOVAE IQ II IQ-NET Operation A call rings into the ACD SuperNOVAE IQ II receives through the AppLynccard the DID#, CallerID, Route Plan, and Group information IQ-NET updates with new in-queue data The call is routed to an agent once one becomes available When the agent answers the call IQ-NET sends to customer program DID, CallID, Route, Group, or Agent info Customer database sends Screen pop to agent Applync Card Phone LAN

  4. IQ-NET Gateway Highlights • Low-cost solution for tight enterprise integration • Keeps agents aware of calls in queue without having to look away from their work area • A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price • Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access • Different call types can interface to different enterprise solutions (call based or computer based). • Cerecom can provide on-site integration and training, insuring a successful launch

  5. To receive your complimentary interactive demonstration kit, contact Cerecom Systems, Inc. @ (972) 964-8786, ext. 103

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