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Join this webinar to learn about the principles of custom library services, designing 1-on-1 Book-A-Librarian sessions, and implementing the crowdsourced service Bookmatch. Discover strategies for promotion and evaluation.
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Designing Customized Library Services:Book-A-Librarian and Bookmatch September 14th, 2010 12:00 – 1:00 PDT Toby Greenwalt theanalogdivide@gmail.com An Webinar Infopeople webinars are supported by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian.
Today’s Agenda • Principles of Custom Library Services • Designing 1-on-1/Book-a-Librarian Service • Crowdsourced Service: Bookmatch • The Long Haul: Promotion and Evaluation
Things Are Getting Busier Skokie PL, FY 09-10: • Over 274,000 desk transactions (up 9%) • Face-to-face, phone, email, IM, Twitter, and Facebook • Staff juggling basic and in-depth questions http://flic.kr/p/6YrKWT
Step Away From the Desk • Create a more comfortable environment • Eliminate “time pressure” • Works toward a more participatory model (Lankes)
Personalize It: 2 Methods Book-A-Librarian • 1-on-1 session • Focused interview, typically 30 min. • Based on Over-the-Shoulder Learning BookMatch • Distributed workflow • Assembled piecemeal over days
Getting Started: Policy and Buy-in Start with the skills audit Choose a “minder” for all BaL sessions Allow staff to set their own availability http://flic.kr/p/im9gn
Brainstorming Time: Perform a Skills Audit Which questions are best suited for a 1-on-1 consulting session? What do you think you could cover with a little practice? Which questions should be off-limits?
Making the Appointment Schedule at least a week in advance Secure private space for session Will you need a computer? Contact patron 1-2 days before to confirm
Showtime Treat like a standard reference interview Set realistic goals for the allotted time “Teach a man to fish…” http://flic.kr/p/7ihDXU
Know your limits Avoid liability-prone topics Provide referrals if necessary Determine follow-up protocol, and if subsequent sessions are necessary Provide evaluation
Bookmatch Based on Barry Trott’s Reader Survey Gives both patrons and staff time to approach reading interests Open to interested staff at all levels
Brainstorming Time: Readers’ Advisory Which RA questions garner the best patron responses?
Creating the Survey Follow the inverted pyramid SurveyMonkey allows for branching paths Use a mix of multiple choice and essay answers Not every question will be answered
Gettin’ Wiki With It Survey pasted directly into Wikispaces page
Gettin’ Wiki With It Discussion section used for book recommendations
The Home Stretch Minder has responsibility for compiling list Check for formatting issues, compatibility, and extras
Putting It Into Practice Hold test sessions with friends, family and staff. “Soft launch” for new services Build opportunities for word-of-mouth
Promotion Too much is a good start.
Evaluation Contact selected patrons for feedback What has worked? What hasn’t? What features should/shouldn’t you add?
Long-term effects: staff development Book-a-Librarian Identify training areas based on interest Train the trainers Bookmatch Self-identify strengths and weaknesses ID genres for further study Survey for 2nd-timers
Thank You! Toby Greenwalt theanalogdivide.com theanalogdivide@gmail.com Twitter: @theanalogdivide