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Quality Management Program (QMP) A Tool for Section/Division Member Leaders

Quality Management Program (QMP) A Tool for Section/Division Member Leaders. Agenda. What is QMP? What are the requirements? What are the recognition levels?. What is QMP?. Management tool Process Plan Do Check Act. Management tool. QMP outline Key dates

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Quality Management Program (QMP) A Tool for Section/Division Member Leaders

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  1. Quality Management Program (QMP)A Tool for Section/Division Member Leaders

  2. Agenda • What is QMP? • What are the requirements? • What are the recognition levels?

  3. What is QMP? • Management tool • Process • Plan • Do • Check • Act

  4. Management tool • QMP outline • Key dates • Minimum requirements • QMP level requirements • Recognition cycle • Tools available • Timeline • Templates

  5. Plan • ASQ strategic direction • Assessment • Resources • What activities will the section/division pursue for the year? • How will the success be measured?

  6. Do • Comply with minimum requirements • Complete and submit the business plan and budget • Conduct the activities planned

  7. Check • Generally happens simultaneously with “Do” • Monitor outcomes • Compare to expectations • Progress to plan • Satisfaction • Retention • Loyalty • Track results

  8. Act • What revisions might be needed: • For the current plan/budget year • For the following year • Report results at the end of the year • Use for next year’s planning

  9. What are the requirements? • Minimum requirements • Business plan • Budget • Measures for retention, loyalty, and satisfaction

  10. Minimum requirements • Not voluntary • Corresponds to QMP Basics Level • Must meet communicated deadlines

  11. Minimum requirements • Submit required elected officers and appointed committee chairs by deadline • Submit required pieces of the annual financial audit by deadline • Maintain minimum number of members • Conduct regularly scheduled activities • Uphold bylaws, policies & procedures, and governing agreements • Be a member unit in good standing

  12. Officers/Committee Chairs • Generally due by May 15 annually • Submit via online entry tool • For the coming term, changes to roster must be submitted to communitydevelopment@asq.org

  13. Annual Financial Audit • Due by August 15 annually • Current and incoming Chairs, Treasurers, and Audit Chairs contacted in June • Required materials provided to each section in this communication

  14. Non-deadline requirements • Minimum number of members is 30 for sections; 50 for divisions • Measured with June 30 totals • Activities – captured in business plan • Measured by exception: • Good standing • Adherence to bylaws, policies & procedures, operating agreements

  15. Business Plan • Required by operating agreements; monitored through QMP • Use templates available • Includes five required elements: • Objectives • Activities/tactics • Measures • Goals • Results

  16. Budget • Required in operating agreements; monitored through QMP • Corresponds to business plan • Use template available

  17. Submission details • Divisions: due June 30 annually • Sections: due October 1 annually • Submit to qmp@asq.org, Regional Director (sections) or Group Facilitator (divisions)

  18. What are the recognition levels? • Level 1 - Basics • Level 2 - Planning • Level 3 – Performance (Total Quality and Excellence) • Levels of recognition are cumulative

  19. Level 1 - Basics • Not voluntary – recognition is earned based on timeliness and absence of issues • Submit minimum requirements by deadlines • Minimum number of members as of June 30 • No complaints related to: • Activities • Governance issues

  20. Level 1 - Basics • Recognition • Use of annual Basics mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice

  21. Level 2 - Planning • Meet Basics level • Submit annual business plan and budget by deadline • Recognition • Use of annual Planning mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice

  22. Level 3 – Performance • Two separate performance recognition opportunities • Must meet Levels 1 and 2 to qualify for either • Total Quality/J.S. McDermond Total Quality • Excellence

  23. Total Quality • Achieve 75% of the goals from the previous year’s business plan • Submit the following documentation to qmp@asq.org, Regional Director (sections), and Group Facilitator (divisions): • Completed plan with results • Letter verifying that 75% of the goals were met

  24. Total Quality Recognition • Use of annual Total Quality/J.S. McDermond marks of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • 4 lapel pins • World Conference • Presentation of award • Ribbon • Listed in QMP awards program

  25. Excellence • Earn bronze, silver, or gold-level excellence by meeting one, two, or three of the following priorities: • Retention: meet or exceed the overall section or division average; measured from June 30 retention report • Satisfaction*: meet or exceed the overall section or division average • Loyalty*: meet or exceed the overall section or division average *measured from annual Society survey

  26. Bronze • Meet 1 of the 3 priorities • Use of annual Excellence Bronze mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • Award mailed • World Conference • Ribbon • Listed in QMP awards program

  27. Silver • Meet 2 of the 3 priorities • Use of annual Excellence Silver mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • Award mailed • World Conference • Ribbon • Listed in QMP awards program

  28. Gold • Meet 3 of the 3 priorities • Use of annual Excellence Gold mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • 4 lapel pins • World Conference • Presentation of award • Ribbon • Listed in QMP awards program

  29. Program Redesign • QMP Committee working toward redesign • Identify meaningful metrics • Adjust comparison methos • Communication • Additional point award system for various initiatives

  30. QMP Online • Visit the Member Leader Area on http://asq.org • Key Tasks, Quality Management Process

  31. Summary • QMP is a management tool that helps section stability through frequent leadership changes • Participation facilitates compliance with operating requirements • Participation provides an opportunity for recognition

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