Administering Microsoft Dynamics ® GP like a Pro with the Support Debugging Tool

2. CSGP19-R2 Administering Microsoft Dynamics® GP like a Pro with the Support Debugging Tool David Musgrave Escalation Engineer Microsoft ® Corporation Mariano Gomez Most Valuable Professional (MVP) & Microsoft Partner IntellPartners, LLC

3. Objectives • Introduction and Overview • Support Debugging Tool • History • Standard versus Advanced Mode • Installation • Demonstration

4. Where is Perth, Western Australia? Cyclones Razor Sharp Coral Fun facts: • Perth is the most isolated capital city in the world • Perth has the largest inner city park in the world, Kings Park, yes, bigger than even New York’s Central Park. It was also the first park to be designated for public use in Australia in 1872 and host to Australia's largest wild flower show and exhibition. Sharks Crocodiles Poisonous Snakes Stingrays Giant Rats Dolphins Floods NOTHING Scorpions Maneating Koalas Drop Bears Mosquitoes Scorching Desert Dingoes Sharks Fires Giant Spiders Sharks Sharks with Lasers for Eyes Stinging Jellyfish Tasmanian Devils

5. © Kirk Hille – All rights reserved. Photograph used with express permission from Kirk Hille.

6. Where is San Andres Island? Fun facts: • At only 39 square km, the island of San Andres is one of the smallest islands in the Caribbean Sea • It belongs to Colombia, but was a former British territory up to the early 1800s

7. © Thierry Desgans – All rights reserved. Photograph used with express permission from Thierry Desgans.

8. Support Debugging ToolHistory • Initially created in August 2006 to resolve a critical escalated support case where data damage could be seen, but the cause could not be identified • Build 9 was released in September 2008 • Further builds released over time • Build 10 in December 2008 • Build 11 in June 2009 • Build 12 in February/March 2010 • Build 13 in May 2010 • Build 14 in December 2010 • Build 15 in June/July 2011 • Build 16 in January 2012

9. Support Debugging Tool • Manual Logging Mode • Individual Logging Control • Automatic Debugger Mode • Automatic Debugger Mode Status • Dex.ini Settings (4 tabs) • Resource Information • Security Profiler • Security Information • Configuration Export/Import • Screenshot • Send Email • Advanced Mode Features Standard Mode Features • Automatic Debugger Mode Setup • Dictionary Control • XML Table Export • XML Table Import • Runtime Execute • SQL Execute • Configuration Maintenance • Administrator Settings (4 tabs) • Dex.ini Configuration

10. Support Debugging Tool • Installation (recommended configuration) • Installed on all workstations • Using single setup file in shared location • Location automatically controlled by using Administrator specified settings • Security settings to allow all users to access Standard Mode features • Security settings to allow administrators to access Advanced Mode features

11. Support Debugging Tool • Demonstration of some of the tool’s features • For Users • For System Administrators • For Consultants, Support Engineers and Developers • For more information see the 193 page user guide PDF provided with the tool and 98 page training manual on the conference download site

12. Support Debugging Tool Demonstration • The Support Debugging Tool is free • It is currently only available from PartnerSource, but can be used by any customer or partner • Tweet using #MSDYNGPSDT #MSDYNGP #CONV12 • Provide feedback: Clap, Cheer, Whistle, Stomp your feet.

13. DEMO Support Debugging Tool

14. Links • Support Debugging Tool portal page • http://aka.ms/SDT • http://blogs.msdn.com/developingfordynamicsgp/pages/support-debugging-tool.aspx

15. Blog Links • Developing for Dynamics GP Blog (by David Musgrave & the Developer Support Team) • http://blogs.msdn.com/DevelopingForDynamicsGP/ • The Dynamics GP Blogster blog (by Mariano Gomez) • http://dynamicsgpblogster.blogspot.com/

16. Conclusion • Questions and Answers • Contact Presenters • David Musgrave,David.Musgrave@microsoft.com • Mariano Gomez, mgomez@IntellPartners.com • Please complete the Evaluations and provide comments

17. Q & A

18. Next StepsKey Actions, Resources and Convergence-Related Sessions/Activities Login to Schedule Builder and complete this session evaluation Evaluate this session Do Technical support and Hands on Experience is available in the SolutionsExperience Center Visit the Convergence Experience Administering Like a Pro session – Mon 19th 3:30pm & Wed 21st 11:00am Session CSGP19 Attend Session CSGP23 Advanced Administration session – Tues 20th 11:00am & Wed 21st 3:00pm Remember the Support Debugging Tool portal: http://aka.ms/SDT SDT Portal Learn Tweet your SDT thoughts & experiences, use #MSDYNGPSDT #CONV12 Twitter

19. Please Complete an Evaluation FormYour feedback is important! Three ways to access online evaluation forms CommNet stations Located throughout the George R. Brown Convention Center and Hilton Event website From any wired or wireless connection: http://www.microsoft.com/convergence Mobile website From your phone: http://m.microsoft.com/convergence For more information please refer to your Conference Guide For every attendee that completes an evaluation, Convergence will donate $1 to Dance Houston Be eligible to win great daily prizes and the grand prize of a $5,000 travel voucher!

20. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.