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BSO CEO visit. 6 April 2012. The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference. Agenda. Coca-Cola Hellenic Shared Services Model “Unless strategy” v’s “Niche” Questions & Answers.

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slide1
BSO CEO visit

6 April 2012

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

agenda
Agenda
  • Coca-Cola Hellenic
  • Shared Services Model
  • “Unless strategy” v’s “Niche”
  • Questions & Answers

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

cch territories
CCH territories

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

model
Model

Defining Requirements

Shared Services Steering Group

Country Customers

Shared Services Country Meetings

Business Service Organization: Delivering Finance and HR Transactional Support Services

Country

Consumers

Accounts Payable

Travel & Entertainment

Front Line

Support

  • Self-Service
  • T&E
  • SAP SSF
  • FAQs

Exception

Handling

Executives

Managers

Employees

General Ledger

Policy

Fixed Assets

Personnel Admin

Related Applications:

SAP

Workflow

Org Management

Managing the Service

Business

Systems

Data

Management

Customer

Relationship

Management

Outsourced

Partner

Mgmt (T&E)

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

which and why
Which and why?

Specialist niche providers

V

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

some of the questions
Some of the questions?

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

slide7
Questions

The psychology of Service: Ownership & responsibility; Optimistic; A complaint is a real gold..treasure it.; I make a difference

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