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Thomco EMS Safety Net Seminar

Thomco EMS Safety Net Seminar. A training course for: Field Training Officer, Supervisor, Team Leader, Crew Leader Shift Supervisor, Etc. First Line Supervisor Course. American Integrated Training Systems, Inc. TwoKConsulting. Why did we develop a course to train supervisors?.

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Thomco EMS Safety Net Seminar

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  1. AITS, Inc. 2006

  2. Thomco EMS Safety Net Seminar A training course for: Field Training Officer, Supervisor, Team Leader, Crew Leader Shift Supervisor, Etc. AITS, Inc. 2006

  3. First LineSupervisor Course American IntegratedTraining Systems, Inc.TwoKConsulting AITS, Inc. 2006

  4. Why did we developa course to train supervisors? • AITS visits Fire, EMS, Wheel Chair Van and Transport vehicle organizations throughout the US • Organizations identified supervisor training as the greatest training need • Classical training development process AITS, Inc. 2006

  5. Organizational Considerations • Municipality – City or County • Private/publicly held company • Volunteer organization • Unions • Federal, State and Local job requirement • Standard Operating Procedures (SOP) • Organizations determine the level of supervision and responsibilities • More on this subject later AITS, Inc. 2006

  6. Some Findings • Supervisor jobs are not have well defined • No supervisor training was identified • Responsibility and Accountability unclear • Lack of supervisor skills may cause a higher turnover rate, job dissatisfaction • Standard Operating Procedures are not available to employees, procedures not well defined AITS, Inc. 2006

  7. The Process • No attempt today to describe the many analyses that trainers and human resource personnel conduct to develop HR and training programs • We will touch on the process AITS, Inc. 2006

  8. The Challenge • Develop a 2 ½ day supervisor course • Define course content • Prioritize tasks to fit course length • Consider Online training before and after the course AITS, Inc. 2006

  9. Job & Task Analysis • Job analysis • Systematic method of gathering information • Focuses on Behavior, Tasks and Outcomes • Identifies Qualification to do the job and Conditions under which work is performed • Report job as it exists AITS, Inc. 2006

  10. Job & Task Analysis • Task Analysis: Specific behavior, conditions and standards one must have to perform • Behavior: Specific Task- conduct a semiannual performance review • Condition: in an office with access to the persons last review • As defined in corporate procedures AITS, Inc. 2006

  11. Job Descriptions • What do you want people to do and how do you want them to do it • Defines Responsibility • Defines Accountability • Complies with federal, state and local labor requirements AITS, Inc. 2006

  12. Jury of Experts • Works well when you have people with full range of job experience • AITS prepared draft subject materials and course outline • Sent to Jury for review and comment • AITS, Inc. assisted by two other companies AITS, Inc. 2006

  13. Objectives • Define personal strengths and growth opportunities to transition into the role of a supervisor • Identify how their organization works and how to work within it to get things done • Describe the Performance Management Process in your organization • Apply techniques to build an effective team • Specify ways to manage within the guidelines of the law AITS, Inc. 2006

  14. The Content • Module 1: Course Overview • Introductions • Personal Objectives • Course Objectives AITS, Inc. 2006

  15. The Content • Module 2: The Role of the Supervisor • What is supervision? • What is leadership? • The role of the supervisor • Key Elements of Supervision (e.g. communication, delegation) AITS, Inc. 2006

  16. The Content • Module 3: How the Work Place Works • Types of organizations • How does your organization work? Where do you fit? • Standard Operating Procedures (SOP) • Practice versus Policy Wheel AITS, Inc. 2006

  17. The Content • Module 4: The Performance Management Wheel • Organization’s Philosophy • The job • Setting Standard, goals and expectations that will achieve results • Coaching employees • Giving effective feedback • Disciplinary action process (union/nonunion) • Performance appraisals and conducting performance review discussion AITS, Inc. 2006

  18. The Foundationfor the Organization • Management Philosophy • Standard Operating Procedures • Supervision • Employee compliance • What elements would you add? AITS, Inc. 2006

  19. Organizational Foundation • Management Philosophy • Written and included the Standard Operating Procedures (SOP) • MISSION • Describes how management wants to provide their services, support the organization and people AITS, Inc. 2006

  20. Organizational Foundation Standard Operating Procedures (SOP) • Describes how to do your job - the actions to take of all personnel such as how to get to the scene, safety procedures and penalty for non compliance • Example - in some organizations personnel must wear a seat belt while in the vehicle. Penalty for non compliance is automatic loss of job AITS, Inc. 2006

  21. Standard Operating Procedures (SOP) • Describes all administrative and operational procedures • Job descriptions • Chain of Command and responsibilities, accountability • Every employee should have immediate access to the operational SOP –Personal Pocket Size, at the Station, in the Vehicle • Guessing is not necessary with a wellwritten SOP AITS, Inc. 2006

  22. Organizational Foundation Supervisor Performance • Set the Standards with your personal conduct and professional performance • Taking corrective action • Continue to learn, be a coach, be aleader, be fair AITS, Inc. 2006

  23. Employee Compliance • How do you get employees to: • Learn the information in the SOP? • Develop the desired attitude and behaviors? • Stay with the organization? • Continue to learn and improve their performance? AITS, Inc. 2006

  24. Course Information • First Course – August 2006 • Location: TBD • Minimum of 20 Participant • Workbook is first class reference • Online course materials • Mentor Program AITS, Inc. 2006

  25. Faculty • Billy Rutherford, President, AITS, Inc. • Joyce Kersey, Two k Consulting • Bill Leonard, Thomco • Guest speakers based on course location AITS, Inc. 2006

  26. Questions American Integrated Training Systems. Tel: 703.440.0914, BRutherf@aitstraining.com AITS, Inc. 2006

  27. Thank You! AITS, Inc. 2006

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