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E-Government Literacy at the Library R ebekah Eppley O akland P ublic L ibrary. The Mission of the Oakland Public Library is to Inform Inspire Delight. Government Documents Inform, yes. But Inspire? Delight?.

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Presentation Transcript
slide3

Government Documents

Inform, yes.

But Inspire?

Delight?

slide4

Oakland Public Library designed E- Government Literacy at the Library to:

    • Make library users aware of the e-government and community resources available to them.
    • Help library users access these e-government and community resources.
fdlp survey
FDLP Survey
  • Create online tutorials to explain government activities.
  • Government content is difficult to find.
  • 60% can’t find the government resources they need.
  • 43% said more training should be available to patrons.
print toolkit
Print Toolkit

Insert Picture

slide12

Partners

  • Alameda County Small Business Development Center
  • Legal Assistance to Seniors
  • East Bay Community Law Center
  • Association of Bay Area Governments
community programs
Community Programs
  • 7 Community Programs and 2 Staff Trainings with 180+ participants
  • Majority said they increased their knowledge of e-government resources
what happened
What Happened
  • Participants learned where to look for e-government resources.
  • Attendees were given a platform to ask questions and receive answers.
  • Participants shared specific situations.
what our patrons said
What our Patrons Said
  • “I can do this at home?”
  • “Ordinarily you have to walk into a huge system and you don’t know where to start. This [program] is like an arm into the system.”
  • “Now I know where to access housing resources in the city of Oakland.”
  • “Thank you for a great evening. Please consider 1 or 2 meetings like this each month.”
calls for more partnerships
Calls for More Partnerships
  • Alameda County Small Business Development Center
  • ASCEND School