Setting the stage: Change management, Cloud & The federal government

1. Setting the stage: Change management, Cloud & The federal government Jennifer Bindhammer, Associate Terence Mandable, Principal Booz Allen Hamilton

2. Objectives • Understand the importance of holistic change management to U.S. government’s technical implementations (i.e., Cloud) • Identify common challenges to cloud implementations within the federal government • Understand the non-negotiable components of change management that must be implemented for cloud implementations to be successful in the federal space

3. Agenda • Welcome & Introduction • Federal Environment • Drivers of Change • Effect on the Federal Government • Two Agencies Responses • Agency E • Agency S • Agency E: Agency S • Lessons Learned • Q&A

4. Federal Environment • Shrinking Federal Budgets • Administrative mandates • Increasing demands - marketplace and customers

5. Agency Response

6. Effect on the Federal Government • Current State • Disparate technical capabilities • Constrained roles & responsibilities • Legacy acquisition & security methods • Future State • Integrated, agilenetworks, systems& software • Workforce mobility • On demand acquisition

7. Technical and Organizational Change IT Modernization Integrated Effort Change Management

8. Enforcement Agency’s Response

9. Agency E: Preparing for change • Six U.S. locations • 244 single & group interviews • 32 focus groups • All staff surveys • Volunteer Network • 400+ staff • Virtual across the agency • Listening • Tour • Change • Network Listening Tour Change Network • Communi- • cations • PulseChecks Pulse Checks • Online surveys • Monthly webexs • Feedback channels • Yammer • Monthly Webex • Weekly emails • Leadership Videos

10. Agency E: Transition Readiness 53% of Staff Aware Adoption and Ownership 4 Acceptance 3 Understanding Degree of Support 2 Section 3: Knowledgeof change being instituted Awareness 1 Section 2: Commitmentto lead and manage change Section 1: Behaviors to lead and manage change Time

11. Agency E: Preparing for Transition Outcomes/Results: • IT leadership understands need to demonstrate value of change • Early & frequent adoption support • 600% growth in Change agent network • 53% of staff aware of IT Modernization program Challenges: • Leadership engagement, commitment & accountability • Siloed organization & lack of internal communications • Staff skepticism of change success

12. Statistics Agency’s Response

13. Agency S: Preparing for Change? Vendors Sub-Agency Leadership • Vision introduction OCIO • Strategy Development • Messaging development • Change Team selection • Requirements gathering • Leadership Introduction • One-on-one meetings • Data analysis Personnel • Need-to-know • Communications

14. Agency S: Transition Stalled Outcomes/Results: • ‘People side’ of change not addressed • Only IT leadership understands value of planned change • Significant agency leadership resistance • Complete lack of internal communications Challenges: • IT Leadership believes communications = directives • Siloed organization • Significant resistance across agency and vendors

15. Agency E : Agency S Agency E 53% of Staff Adoption and Ownership 4 Acceptance 3 Understanding Degree of Support 2 Awareness 1 People, Change, Lifestyle Uniformed Misconception Rejection Ineffectiveness & Inefficiency Agency ‘S’ Stalled Time

16. Lessons Learned • Change cannot be driven by only one internal organization • Clear leadership must come from the owner of the change and the highest executive levels • Communicate early, communicate often • Change cannot be forced

17. Cloud Transition Non-Negotiables • Change management must be driven from the top-down, bottom-up • Change Champions must represent the entire organization • Communicate early, communicate often • Culture eats strategy for breakfast

18. Questions?

19. Culture Eats Strategy for Breakfast