Computer Aided Dining (CAD)

Computer Aided Dining (CAD) Presentation II - Project Feasibility CS410 (Afternoon) http://www.cs.odu.edu/~samin/cs410/

Introduction Description Wasted Time Defined Survey Project Objectives Pro’s & Con’s Proposed Solution Market Competitive Analysis Components Cost Risks Team Resources Current Status References Presentation Outline CAD

Project Team • Project Manager Ken Belkofer kbelkofe@cs.odu.edu • Head of Research James Penney penney@cs.odu.edu • Post Mortem Albert Ayres aayre001@odu.edu • Webmaster/Secretary Sunny Amin samin@cs.odu.edu • Marketing Francis Doligosafdoligos@cs.odu.edu • Budget Andrew Good agood@cs.odu.edu • Small Business Innovation Research (SBIR) Suwena Thamstham@cs.odu.edu CAD

Description • Societal Problem • Delay of communication between patrons and wait staff causes reduction in patron satisfaction and table turnover • Proposed Solution (Goal) • Assist restaurant management in improving communications between patrons and wait staff to minimize wasted time CAD

Wasted Time Defined • Time delay between when patron wants service and when it is delivered CAD

CAD

Project Objectives Defined • Provide restaurants a tool to provide better service to the patron • Provide the patron with a tool that gives them an option that could improve their dining experience • Try not to alienate patrons who are not technology literate • Provide a tool to help the restaurant make a larger profit CAD

Objectives Evaluated • PRO’s • Increase efficiency • Faster turn over of tables • Reduced order errors • Better/faster service to patrons CAD

Objectives Evaluated(cont) • CON’s • Initial cost • Initial slow down due to patron questions • Rush hour may still cause extended waits CAD

If system is used, will solve: Delay in communications Delay in ordering Delay in bill payment Forgetfulness Incorrect billing Will not solve: Delay in seating Delay in receiving food Inattentiveness Cleanliness Rudeness Proposed Solution CAD

Chain Restaurants Casual sit down restaurants Not upscale or fast food restaurants Market CAD

Competitive Analysis • Competitors • Wireless Waitress • Strengths • Directed at a specific area • Can be expanded as needed • Weaknesses • Not all inclusive as a restaurant management tool • Return on investment currently unknown CAD

Functional Components CAD

Cost Analysis • Initial Cost 5995.00 • File server with color Monitor, Keyboard, Modem, Linux operating system, POS software, Report printer, all loaded and ready to run • 2 host/wait stations(integrated keyboard and monitor) with receipt printers, one with a cash drawer • One remote kitchen printer and one remote bar printer CAD

Cost Analysis (cont) • Each table top station $939.00 • Additional host/wait station $1095.00 • Additional cash drawer $165.00 • Additional Remote printer $300.00 • Price includes 60 day telephone, modem support (Continuing support is $399.00 annually) • Complete cabling instructions are provided • Products are name brand, i.e.. Wyse, Viewsonic, Epson or Citizen printers, Dot matrix is standard, Thermal is $100.00 extra per printer CAD

Risks • Damage to table top device • Refusal of use by patrons • Radio Frequency (RF) interference • General computer failure • Possible theft of table top unit CAD

Team/Resources • State assumptions about resources allocated to this project • people • equipment • locations • support & outside services • manufacturing • sales CAD

Current Status • High-level overview of progress against schedule • On-track in what areas • Behind in what areas • Ahead in what areas • Unexpected delays or issues CAD

References • Point of Sale Super Store. POS World. Oct 2002. http://posworld.com/ • Wireless Waitress. Computer Resource Group. Oct 2002. http://www.thewirelesswaitress.com • Wireless Touch Screen. Viewsonic, Oct 2002. http://www.viewsonic.com/ • Quick Seat. 2002. ODU CS410 Spring Class. Oct 2002. http://www.cs.odu.edu/~cpi/cpi-s2002/quick_seat/ CAD

Questions? CAD

Computer Aided Dining (CAD)