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Project Management, PMI Approach (PMP) Project Quality management

References : Book: PMP in Depth by P. Sanghera Book: The PMP Exam, How to Pass on Your First Try Project Management Lessons in Undergraduate Study. Just E.T.C for Business, Education, Technology, and Entertainment Solutions.

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Project Management, PMI Approach (PMP) Project Quality management

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  1. References: Book: PMP in Depth by P. Sanghera Book: The PMP Exam, How to Pass on Your First Try Project Management Lessons in Undergraduate Study Just E.T.C for Business, Education, Technology, and Entertainment Solutions Project Management, PMI Approach (PMP)Project Quality management sayed@justetc.net, www.justetc.net Sayed Ahmed BSc. Eng. in CSc. & Eng. (BUET, Bangladesh) MSc. in CSc. (University of Manitoba, Canada) http://sayed.JustEtc.net http://www.JustETC.net

  2. References & Sources • Book: PMP in Depth by P. Sanghera • Read on 2007 • Book: The PMP Exam, How to Pass on Your First Try • Read on 2007 • Project Management Lessons in Undergraduate Study • Articles from the Internet • Originally created these notes back on 2007 sayed@justetc.net, www.justetc.net

  3. Quality management • Quality management has three aspects • Quality planning - plan • Quality Executing - quality assurance - execute • Quality controlling - monitor and control sayed@justetc.net, www.justetc.net

  4. Quality planning • Quality planning - plan • Identify quality specifications and requirements for the project • Plan how the quality specifications will be met sayed@justetc.net, www.justetc.net

  5. Quality planning • Output • Quality management plan • Quality metrics • Quality checklists • Process improvement plans • Quality baseline • Tools • Cost benefit analysis • Benchmarking • Cost of quality sayed@justetc.net, www.justetc.net

  6. Quality assurance • Quality assurance • Remember it is not quality control • it is just executing the development in such a way so that the quality requirements are met • Output • Requested changes • Requested corrective actions • Modifications to Project management plan sayed@justetc.net, www.justetc.net

  7. Quality assurance • Input • Quality management plan • Quality metrics • Quality control measurements sayed@justetc.net, www.justetc.net

  8. Quality Control • Quality Control • Quality Control checks if the quality requirements are met or not • It is done throughout the • process/development/production life cycle • Quality Control uses statistical sampling • Tools for Quality Control • Cause and effect diagram • Shows how different factors relate together • and affect the quality sayed@justetc.net, www.justetc.net

  9. Tools for Quality Control • Control Charts • Uses statistical sampling and known as statistical process control • Example • take quality measurements of different samples • Find the average quality • Draw a line with the average quality • Plot all the samples' quality • Draw the line for upper quality limit • the process may be in control • If seven consecutive samples fall on one side of the average line the samples must be inspected • Flowcharting • Shows how different components relate • and determine where quality problems may occur • Example: Cause and effect diagram sayed@justetc.net, www.justetc.net

  10. Tools for Quality Control • Histogram • Pareto chart • Histogram-shows defects ranked from greatest to least • Pareto law • 80% problems come from 20% problems • Pareto chart is used to find the root causes of the problems • Run Chart • Displays quality over time. • Example: Time/month on X axis, defects per thousand on y axis. • Scatter Diagram • Plot all data and try to find the trends Statistical Sampling: • Take a sample randomly and measure quality • Inspection • Defect repair review sayed@justetc.net, www.justetc.net

  11. Terminology – Quality Management • Total Quality Management • Everyone in the company is responsible for the quality and can influence the quality of the outcome • ISO 9000 • Ensures that • companies document what they do • and do what they document • Statistical Independence • Two samples are not dependent on each other • Mutually Exclusive • One choice excludes the other • Standard Deviation • Calculate the mean. • Then find difference between each data point and the mean. • Square each of the differences. std dev = SQRT((sum of the squired differences)/(count data points - 1)) • The higher your standard deviation the more diverse the data points. • Six Sigma • six sigma standard deviations (99.99966% of the data points) meet customer's quality limits sayed@justetc.net, www.justetc.net

  12. Terminology – Quality Management • Prevention vs inspection • Attribute sampling • conforms quality or not. binary • variable sampling • How well something conforms to quality • Special causes • Unusual and preventable • Common Causes • Normal • Tolerance • quality limits for product acceptance • Control Limits • Three standard deviation above and below the mean sayed@justetc.net, www.justetc.net

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