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Universal Access Services for Customers with Disabilities Disability Program Navigator Initiative. Presented by: Maggie Leedy, Lead Navigator, Maryland mleedy@montgomeryworks.com 240-283-1564. Goals of WIA . To increase employment, retention and earnings

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universal access services for customers with disabilities disability program navigator initiative

Universal Access Services for Customers with DisabilitiesDisability Program Navigator Initiative

Presented by:

Maggie Leedy,

Lead Navigator, Maryland

mleedy@montgomeryworks.com

240-283-1564

goals of wia
Goals of WIA
  • To increase employment, retention and earnings
  • Increase occupational skill attainment
  • Improve the quality of the workforce
wia key principles
WIA - Key Principles
  • Streamlining Services
  • Empowering Individuals
  • Universal Access
  • Strong Roles for Private Sector and Local Boards
physical accommodations
Physical Accommodations
  • JAWS screen reading software - installed in all resource centers and classrooms
  • Windows 2000 and above – Screen Reader Software and Screen Magnifiers
  • Classroom materials available in alternative formats which include Braille, large print and on disk
physical accommodations5
Physical Accommodations
  • MontgomeryWorks information available in large print and Braille at front desk
  • Interpreters provided upon request
  • All computer stations adjustable
  • 5 Partners providing disability employment services
in house initiatives
In-house Initiatives
  • Disability awareness survey - developed and conducted for all MontgomeryWorks staff
  • Disability awareness training - designed and conducted for all MontgomeryWorks staff
  • Disability Update newsletter – written and distributed quarterly
in house initiatives7
In-house Initiatives
  • Deaf Culture training - including common signs used in One Stops
  • JAWS Training for all Computer and Resource Staff
  • Depression Awareness Training
  • Montgomery Youth Works ODEP grant to expand services to youth w/ disabilities
in house initiatives8
In-house Initiatives
  • Ongoing technical assistance with MontgomeryWorks staff
  • Evaluating Customer Service
  • Continuous Quality Improvement
community activities
Community Activities
  • Site survey and accommodations assistance from Director of ADA Information Center
  • Project College Bound - Hosted 33 students with chronic disabilities from, a summer college prep program offered by the Adolescent Employment Readiness Center at Children’s Hospital
community activities10
Community Activities
  • US Chamber of Commerce – National Workforce Forum - Setting a National Agenda for Increasing the Employment of People with Disabilities
  • National Disability Mentoring Day - Sponsored Kick-off breakfast for the American Association of People with Disability’s for Montgomery County Public Schools students
community activities11
Community Activities
  • Indiana Leadership Conference – Facilitated team building day for Indiana Work-One Center and Division of Vocational Rehabilitation personnel as they moved toward to co-location
  • Next Step Program - Montgomery County Public School’s information program for parents of graduating students in Special Ed. Presented on MW services
community activities12
Community Activities
  • St. Luke’s Back to Work Program – Presented on MW services
  • Interagency Developmental Disabilities Workforce Development Task Force – Member
  • DOL’s Office of Disability Employment Policy - National Teleconference presentation entitled: The Workforce Investment Act: Creating Opportunities for Youth with Disabilities
community activities13
Community Activities
  • National Center on Secondary Education and Transition - Presented for the Capacity Building Institute on Creating Youth Systems that Include Youth with Disabilities
  • National Association of Workforce Boards Annual Meeting – Disability Services at MontgomeryWorks
information sharing
Information Sharing
  • Montgomery County Mental Health Collaboration Council on Transition
  • Partner Meeting on Benefits InfoSource, co-located service to provide information and assistance to recipients of SSI and SSDI benefits on how to manage benefits and return to work
recommendations
Recommendations
  • Get buy in from the top, One Stop and Workforce Investment Board Directors
  • Create Awareness that disability is not a separate issue
  • Focus equally on attitude/programmatic and physical accommodation
recommendations16
Recommendations
  • Be proactive, not reactive
  • Ask for and use feedback from Disability Community
  • Inform the Disability Community about services
recommendations17
Recommendations
  • Be a Positive Role Model
  • Join Community Organizations
  • Invite people into your One Stop, host breakfast, staff, information meetings

and tours

recommendations18
Recommendations
  • Have Fun!
  • Be Flexible
  • Remember, this is a continuous process…
disability program navigator
Disability Program Navigator
  • Want are we?
  • What do we do?
  • Where do we work?
  • How benefits from our services?
jointly sponsored by
Jointly Sponsored by:

U. S. Department of Labor Employment and Training Administration

&

Social Security Administration Office of Program Development and Research

historical perspective
Historical Perspective

Old Paradigm

  • Disability = Defective
  • Defects need to be Fixed
  • If you can’t be “fixed”, services are denied
  • You have a disability you go to VR
new paradigm
New Paradigm

Disability, like race and gender is a natural part of the human experience. We should not try to “fix” people rather, we should fix the environment so it is effective for everyone.

goals of navigator initiative
Goals of Navigator Initiative:
  • To maximize access for persons with disabilities within the one-stops
  • Increase customer satisfaction of persons with disabilities within the one-stops
  • Assist in the increased employment of persons with disabilities
  • Enhance economic empowerment of persons with disabilities
what is a navigator
What is a Navigator?
  • Resource
  • Facilitator
  • Problem-Solver
  • Systems Change Agent
  • Relationship/Capacity Builder
reason for navigator position
Reason for Navigator Position
  • Facilitate seamless and comprehensive services for persons with disabilities within the One-Stop Career Centers
  • Provide assistance in “navigating” the variety of programs and services
reason for navigator position26
Reason for Navigator Position
  • Serve as a resource to the one-stop staff and the disability community
  • Conduct outreach to the disability community and organizations that serve them
navigator functions
Navigator Functions
  • Identify and address the needs of people with disabilities seeking training and employment
  • Facilitate Universal Access to the One-Stop System for persons with disabilities
navigator functions28
Navigator Functions
  • Provide training on issues and programs related to people with disabilities
  • Conduct outreach to the disability community on resources available through One-Stop Career Center system
navigator functions29
Navigator Functions
  • Development of relationships with mandatory partners and other service systems
  • Develop linkages and collaborate with employers, employer organizations, and community service providers
navigator functions30
Navigator Functions
  • Identify and assist with implementation of solutions to physical, communication and/or program access challenges
  • Identification of resources and connecting seekers with these resources
navigator functions31
Navigator Functions
  • Presentations to disability-related organizations, school systems, etc., to educate them about the workforce development system
navigator knowledge
Navigator Knowledge
  • Social Security Administration Programs
  • Department of Labor Programs
  • Workforce Issues
  • Education
  • Housing
  • Transportation
  • Assistive Technology/Accommodations
navigator position vs
Navigator Position vs. …

Case Manager:

  • Don’t “carry” a caseload
  • Do work with both customers and case managers to ensure excellent customer service
navigator position vs34
Navigator Position vs. …

Benefits Planning and Outreach Specialist

  • Do not provide benefits counseling
  • Do refer individuals with disabilities to Benefits Planning and Assistance Counselor
navigator position vs35
Navigator Position vs. …

Vocational Rehabilitation Specialist

  • Don’t provide one-one case management
  • Do work collaboratively with VR to serve persons with disabilities
benefits of navigator position
Benefits of Navigator position:
  • One-Stop Disability Resource
  • Time Saver
  • Linkage of organizations in disability community