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The Right Question− a K ey C ollaboration S kill

The Right Question− a K ey C ollaboration S kill. Association for the Advancement of Sustainability in Higher Education--AASHE October 14-16, 2012 Phyllis T. H. Grummon, PhD Society for College and University Planning. What is your vision of success for this session?.

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The Right Question− a K ey C ollaboration S kill

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  1. The Right Question−a Key Collaboration Skill Association for the Advancement of Sustainability in Higher Education--AASHE October 14-16, 2012 Phyllis T. H. Grummon, PhD Society for College and University Planning

  2. What is your vision of success for this session? Society for College & University Planning www.scup.org

  3. Learning Outcomes Why ask questions When to ask a question How to ask a question Society for College & University Planning www.scup.org

  4. The Power of Questions • Causes the listener to reflect—cognitively and often affectively/emotionally • Creates a pausein a conversation • Opens space for new thinking Society for College & University Planning www.scup.org

  5. What’s in a question? • Questions are asked because the answer is important. • Questions are asked because the question is important. • Questions are asked because the process of asking is important.* • *The Art of Asking: Ask Better Questions, Get Better Answers, Terry Fadem, FT Press, 2009

  6. Ask a question • Think about the last time you asked someone a question. • Please write that question down. Society for College & University Planning www.scup.org

  7. Why did you ask that question? Society for College & University Planning www.scup.org

  8. What’s in a question? • “Effective questions are those that accomplish their purposes, as well as build a positive relationship between the questioner and the questionee.”* *Leading with Questions, Michael Marquardt, Jossey-Bass 2005, p 68 Society for College & University Planning www.scup.org

  9. What? Where? How? When? What if? Why? Who? How much?

  10. What Makes a Question Helpful? • Know your goals—what do you want out of the conversation • No clear answer—requires collaborative thinking • Asked honestly—reduces interpersonal barriers Society for College & University Planning www.scup.org

  11. Share your question and the answer to ‘why’ with a neighbor Society for College & University Planning www.scup.org

  12. Questions and Answers • Reasons for asking…. • Answers we expected…. • Replies, but not answers… • Answers we didn’t expect…. • Cascading questions….

  13. Type A and Type B Questions* Type A: • “The first thing we want to talk about are inputs. What are the inputs to the scheduling process?” *The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 2004, p 33 Society for College & University Planning www.scup.org

  14. Type A and Type B Questions* Type B: • “If you were about to develop the schedule, what information would you need to have close by?” *The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 2004, p 33 Society for College & University Planning www.scup.org

  15. What’s in a question? • Questions that evoke a clear image help start the answering process.

  16. Getting to the Answer Active Listening Dialogue I Say, You Say Appreciative Inquiry Non-verbal Responses

  17. Samples • What do you think about…? • How would you approach this? • What if you were in my shoes? • What possibilities come to mind? • How do you see this ‘change’ affecting you and your area? Society for College & University Planning www.scup.org

  18. What would it take to increase the number of walkers and bikers by five percent in one year?

  19. The most effective sales people ask three times as many questions. Society for College & University Planning www.scup.org

  20. Resources • The Art of Asking: Ask Better Questions, Get Better Answers, Terry Fadem, FT Press, 2009 • Leading with Questions, Michael Marquardt, Jossey-Bass, 2005 • The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 200 • Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation, PhilMckinney, Hyperion, 2012 • How The Way We Talk Can Change The Way We Work, Robert Kegan & Lisa Lakow, Jossey-Bass, 2001

  21. Thank You! phyllis.grummon@scup.org Society for College & University Planning www.scup.org

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