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Hospital to Home Project Update: Improving Patient Wellbeing and Support

This update provides progress on the Hospital to Home Project, including the Mealtime Programme, Wellbeing and Information programme, and Observation and Real-time Feedback programme. It also discusses plans for future expansion and the positive feedback received from patients, ward staff, and volunteers.

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Hospital to Home Project Update: Improving Patient Wellbeing and Support

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  1. Hospital to Home ProjectUpdate 26/06/13 Julie Dixon-Patterson

  2. Background • BIG Lottery Silver Dream Fund (18 month project) • Hospital Mealtime programme • Observation and Real-time Feedback programme • Wellbeing and Information programme • Staff • Hospital to Home Project Co-ordinator • Hospital to Home Volunteer Officer • Northumbria Healthcare NHS Foundation Trust (complementary partnership – Shared Purpose Project) • Age UK Northumberland (partnership) • Institute of Ageing and Vitality at Newcastle University (Knowledge Transfer Partnership )

  3. Progress • Mealtime Programme • currently 10 trained volunteers on ward 9 NTGH • Wellbeing and Information Programme • currently 4 trained volunteers on wards 3 & 9 NTGH • 6 further volunteer for NTGH undergoing training • 1 volunteer for WGH undergoing training • Observational and Real Time Feedback Programme • 4 trained volunteers • 10 ward observation completed • Blog http://ageukhospitaltohome.com

  4. Progress cont. • MoU with NHS • joint NHS & Age UK volunteer recruitment and training process • Northumberland volunteer recruitment underway • Wansbeck & Hexham General Hospitals • Age UK North Tyneside Discharge Packs • NTGH discharge lounge (ward 3 & 9 patients) • Issued with each patient discharge survey (ward 3 & 9) by Project Co-ordinator • Surveys and feedback ongoing: • Ward staff • Patients • Volunteers

  5. Plans • Increase number of patients to follow-up after discharge • Hospital Social Workers referrals? • Information Volunteers? • Extend role of Wellbeing • Visit to newly discharged patient (friendly/familiar face to signposting role) • Extended funding • BIG Lottery Silver Dream Fund application submitted May

  6. Feedback • Ward staff surveys: • 100% Strongly agree - Mealtime volunteers would provide valuable support to ward staff. • 64% Strongly agreed & 32% Agreed– Wellbeing volunteers could reduce loneliness and boredom of patients. • Wellbeing Volunteers feedback sheets: • Patient recently celebrated her 90th birthday and seemed really happy to discuss it and showed me her cards. • Relative of a patient I spoke to last week thanked me for spending time which had been reported to her by patient. • First contact particularly happy to break the boredom by having our conversation. Another came to life when we looked at his scrap book. Another visitor expressed delight with this new initiative. • Conversation was particularly appreciated by lady who did not usually have visitors. • Volunteers hours = 481 Beneficiaries = 514

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