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Business Correspondence

Business Correspondence. Writing e-mails. Opening and closing phrases. Structure. Suitable opening Reason for writing (+ reference to a previous e-mail/letter etc.) e.g. I am writing to inform you/to enquire about… I am writing with regard to/I am writing with reference to…

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Business Correspondence

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  1. Business Correspondence Writing e-mails

  2. Opening and closing phrases

  3. Structure • Suitable opening • Reason for writing (+ reference to a previous e-mail/letter etc.) e.g. I am writing to inform you/to enquire about… I am writing with regard to/I am writing with reference to… With reference to your e-mail …. Following our meeting/phone conversation.. Regarding our…. • Further details • Call for action (e.g. making requests) • Suitable ending e.g. I look forward to meeting you/I look forward to your reply… Kind regards, Yours sincerely/faithfully… • Full name + job title

  4. Rewrite the sentences correctly, adding capital letters and punctuation where needed. • if get back any problems to me there are • week next I forward you seeing to look • report attachment you find the in the enclosed will • there is me know if anything can let do I • form complete the as soon as possible attached please return it and • hesitate not contact do me if points these want to discuss you to

  5. Useful phrases • Get back to me if there are any problems. • I look forward to seeing you next week. • You will find the report enclosed in the attachment. • Let me know if there’s anything I can do. • Please complete the form and return it attached as soon as possible. • Do not hesitate to contact me if you want to discuss these points.

  6. Useful expressions (informal+ formal) Small Talk Referring to previous contact Thanks for your call yesterday. It was nice to see you at the fair last week. I hope you had a good journey back to... • How are things going at your end? • How’s business? • I hope you’re having a good week so far.

  7. Giving good news Giving bad news Unfortunately... I’m afraid (that)... I regret to tell you that... • I’m pleased to be able to tell you that... • I’m delighted to tell you that... • You’ll be pleased to hear that...

  8. Offering help Making requests Could I ask you to …? Would it be possible for you to…? Could you…? • Do you want me to...? • Would you like me to...? • Should I...?

  9. Apologizing Referring to future contact I look forward to receiving your response. I look forward to hearing from you. Speak to you soon. • I apologise (for any inconvenience caused). • I’m sorry about... • Sorry, but...

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