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Enhancing Consumer Engagement in Group Therapy Services: A Successful Project

This project focused on increasing consumer engagement in group therapy services through targeted assessments, adjustments to the group schedule, and expanding service hours. By aligning group times with consumer preferences and needs, attendance increased significantly. The impact included improved consumer access, satisfaction, and staff efficiency. The study phase aims to maintain and further enhance these positive outcomes.

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Enhancing Consumer Engagement in Group Therapy Services: A Successful Project

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  1. Increasing Consumer Engagement in Group Therapy Services: A NIATx Change Project Human Resources Development Institute, Inc. 222 South Jefferson Street Chicago, IL 60661

  2. HRDIHuman Resources Development Institute, Inc. Change Project: Increase group therapy participation • Reviewed group attendance rosters to establish a baseline. • 75% group enrollment in the third quarter of FY’11 • 78% of consumers participated in a needs assessment to determine: • Highest medication times; • Days of week available to attend group; • Time of day available to attend group; • Number of employed vs. unemployed clients; • Number of consumers responsible for the care of others; • Travel times to and from the clinic and work; • Travel mode to and from the clinic; and • If they would attend groups offered on weekends. • Compared consumer needs and preferences to the current group schedule. PLAN

  3. HRDIHuman Resources Development Institute, Inc. • Adjusted group schedule times to coincide with the highest medication times and consumer requests. • Added weekend groups to accommodate employed consumers and discontinued groups with low attendance. • Discovered inconsistency with group times; standardized the group format. DO

  4. HRDIHuman Resources Development Institute, Inc. • We offered the same amount of group slots at 7,280 (455 groups x 16 slots). • Attendance increased by 18.83% (5,481 to 6,276). STUDY

  5. HRDIHuman Resources Development Institute, Inc. • Will maintain current group schedule. • Expand the measure of consumer engagement from overall group attendance to individual service hours. • Conduct a second consumer needs assessment to determine opportunity for continued improvement. ACT

  6. HRDIHuman Resources Development Institute, Inc. • Increased consumer access to group therapy services. • Increased consumer engagement in treatment services. • Increased consumer satisfaction with the availability of services offered by HRDI. • Increased staff efficiency with a 6.34% increase in revenue. IMPACT

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