D135/D136 (Office) D137/D138 (Pro)

1. Color MFP and Production Print D135/D136 (Office)D137/D138 (Pro) Ricoh Corporation - 2013

2. Introductions… • Welcome to the D135/D136 and D137/D138 Tier 2, Instructor Led Training class. To help us get started please state … • Your name • Your RAC branch or RFG (Ricoh Family Group) company • Your Location • Your job role • Years in the industry • Any interesting experiences or hobbies you would like to share?

3. The Facility… Classes start promptly at 8:00 am Lunch Room Fire Drills Restrooms Smoking Coffee & Vending Machines Please respect the other classes in our facility

4. Classroom Guidelines… • Food and Beverages • Pagers and Cell Phones • Keep Classroom Neat and Orderly • In Case of Fire… • Care of Machines and Tools • Instructor Notification • Hotel Buses

5. Customer First… • It is our desire that Ricoh University model our dedication to our customers in every aspect of our daily activities. • The following guidelines are powerful tools that help us provide a clean, friendly and professional learning environment!

6. Respect All People! • Please help Ricoh University model Respect while you are with us, when you are at the hotel, and in your career as well! • Be respectful of the day-to-day business in this facility. • Be respectful of other classes. • Be respectful of the world in which we reside.

7. Harassment… • It is Ricoh Americas Corporation policy that all forms of harassment, including, but not limited to, racial, ethnic, and sexual, will not be tolerated. • It demeans individuals, creates stress, affects morale, and can be costly to the organization. Behavior that is not mutually respectful is not permitted.

8. Respond Quickly! • Ricoh University is here for you! • Our staff is ready to assist you with any difficulty that may arise, just as you are ready with quick responses to your customers.

9. Take Ownership!... • This is Your Class! • Ask Questions! • Look over all materials provided. • Spend extra time studying. • Make the most of your time with Us!

10. Improve Quality! • Ricoh University is committed to being the very best in Education and Training for our Students. • You can help us by providing your input: • On the course evaluation • On post training surveys • At any time during your visit • Even in an email follow-up! • Your input helps us be the best we can be!

11. Business Casual… • Business Casual is our everyday dress policy. This dress standard creates a comfortable work environment while presenting a professional look to our customers. • Your cooperation with this policy is appreciated. • Including Fridays, no Denim Jeans (any color). Customer First!

12. While here, please recycle… • Located in your classroom are recycle containers designated for various paper stocks and products. Please use the proper container when disposing of paper stock. • Located in the lunch-room are containers for plastic, glass, and aluminum refuse. Ricoh Recycles

13. The Injury Rule! • Observe all cautions, warnings, and notes in the documentation, and those from your instructor. • Disconnect the power plug from the outlet prior to performing any service activity on the lab machines. • If you, your lab partner, or anyone else in the classroom is injured in any way during class… • Notify Your Instructor Immediately! Respond Quickly!

14. A MAJOR Injury Rule… Motor Vehicle Crashes are the #1 Cause of Death • Distracted Driving now joins alcohol and speeding as leading factors in fatal and serious injury crashes • Distracted driving is any activity that could divert your attention away from the primary task of driving: • Using a navigation system • Eating and drinking • Talking to passengers • Grooming • Using a cell phone or other mobile device • texting • If you text while you’re behind the wheel, you’re 20 times more likely to be involved in a crash than a non-distracted driver • Talking on a cell phone reduces the amount of brain activity devoted to driving by 37%

15. What you can do… • Make a pledge to protect lives by never texting or talking on the phone while driving • Be a good passenger and speak up if the driver in your car is distracted • Spread the word to your family and friends about the dangers of distracted driving Help us save lives. Tell everyone you know.

16. Let’s begin - Class Goals & Objectives… Our Goal this week… • provide you with the skills and knowledge necessary to: • remove, replace, and troubleshoot machine systems • perform important routine maintenance procedures • Our Objective this week… • effectively utilize the support documentation when performing maintenance, repair and troubleshooting procedures

17. We need your help…. • The purpose of the Course Evaluation is to collect your honest comments on all aspects of our training programs. To foster this, we want you to take a moment now and complete the provided Course Evaluation.

18. Pre Test and Final Exam… Pre test At the beginning of this 5 day course, you will be asked to complete a pre-test. This test is used to reinforce the information you tested on in the Tier 1 elearning program. Successful completion of Tier 1 is required before attending this course. If you have not completed the Tier 1 course, please see your instructor immediately. Post (Final) test At the completion of this Tier 2 training program, you will be required to take and pass a final written test. A minimum of 75% is required for a passing grade. It is possible that this course may also include practical troubleshooting bugs that may be included as part of your final grade.

19. Product Overview

20. Models in this Series Office Model • D135: MP C6502SP • High-end office color model • 65 ppm(black-and-white and color) • HDD: 187.5 GB x 2, RAM: 2.5 GB • D136: MP C8002SP • High-end office color model • 80 ppm (black-and-white and color) • HDD: 187.5 GB x 2, RAM: 2.5 GB

21. Models in this Series Production Model • D137: Pro C5100S • Low-end production printing model • 65 ppm(black-and-white, color) • HDD: 187.5 GB x 2, RAM: 2.5 GB • D138: Pro C5110S • Low-end production printing model • 80 ppm(black-and-white, color) • HDD: 187.5 GB x 2, RAM: 2.5 GB

22. Appearance – Pro Version (Basic System) • In the Pro version: • There is a status light pole • The operation panel is separate from the main unit. • Each paper tray has an indicator that will show if the tray is currently active, so that customers will not open a tray while it is feeding • This illustration shows the following configuration: • Mainframe + 13”x19.2” LCT + 2,000-sheet Booklet Finisher

23. Appearance – Pro Version (Full System - 1) Cover Interposer Buffer Pass Unit Decurler Unit Folder Finisher • This illustrates the following configuration: • Mainframe + 13”x19.2” LCT + Decurler Unit + Buffer Pass Unit + Two-tray Cover Interposer + Multi-folding Unit + 3,000-sheet Finisher

24. Appearance – Pro Version (Full System - 2) • This illustrates the following configuration: • Mainframe + 13”x19.2” LCT + Buffer Pass Unit + Multi-folding Unit + One-tray Cover Interposer + 2,000-sheet Booklet Finisher

25. Appearance – Office Version (Basic System) • In the Office version: • There is no status light pole • The operation panel is part of the main unit. • No tray indicators • This picture shows the following configuration: • Mainframe + A4/LT LCT + 2,000-sheet Booklet Finisher

26. Appearance – Office Version (Full System) • This illustrates the following configuration: • Mainframe + 13”x19.2” LCT + Two-tray Cover Interposer + Multi-folding Unit + 3,000-sheet Finisher

27. Operation Panel • Both versions have a 9-inch color touch panel. Pro Version Office Version

28. D135/D136/D137/D138 SPECIFICATIONS

29. Print Speed vs Paper Weight • Printing is slower for heavier paper. • The Pro models are faster at the higher paper weights than the Office models. • However, the C751EX (Taurus) prints faster at the higher paper weights than the D137/D138 (Pro). Speed Paper Weight Speed Paper Weight

30. Reliability Targets • D137/D138 (Pro) • Average Color Ratio: 70% • Average Print Volume: 20K (D137), 30K (D138) • Max Print Volume: 150K • Life: 9,000k or 5 years • D135/D136 (Office) • Average Color Ratio: 35% • Average Print Volume: 20K (D135), 30K (D136) • Max Print Volume: 150K • Life: 9,000k or 5 years

31. TCRU and ORU • TCRU/ORU are supported for the D137/D138 (Pro) version only. • The following units are included in the TCRU: • Drum Cleaning Unit: 300K • Charge Roller Unit: 300K • Belt Cleaning Unit: 300K • PTR: 600K • Discharge Plate: 600K • Filters: 300K/600K/1200K • Paper Feed Belt/Rollers for ADF: 120K • Paper Feed Rollers for Mainframe: Max 1000K • Paper Feed Rollers for bypass: Max 1000K • Fusing Unit: 600K • Fusing Cleaning Web Unit: 300K • Fusing Belt Smoothing Roller: 300K

32. TCRU/ORU Set A

33. TCRU/ORU Set B • In the D137/D138 Pro version, the OPC drum is not included in the TCRU/ORU kit because: • Longer yield (1,200K) vs. APV of 20K and PM interval of 399K • Due to the design of the drum unit, no user handle is supported.

34. D135/D136/D137/D138 New and Improved Technology

35. New Chemical TonerOverview • This new toner allows for the following improvements: • Improved color reproduction • Lower toner pile height • Energy saving due to low melting point

36. New Chemical TonerImproved Color Reproduction D135 series • The color gamut for the D135 series is about 10% larger than previous models of this type. Previous Models

37. New Chemical TonerEnergy Saving • The melting point of this toner is about 20 degrees lower than for the C901 and C751EX.

38. VCSEL Laser TechnologyOverview • The C751EX (Taurus) uses the VCSEL system also. • The difference is the C751EX series has one VCSEL unit for each color (4 total) and the D135 series only has two VCSEL units. • One VCSEL unit handles K and C, and the other handles Y and M. • Therefore, the D135 series can achieve the same image quality as the C751EX series, but at a lower cost.

39. Improved Process ControlDEMS • One of the causes for banding is variations in the distance between the drum and the development roller. • When the gap between development roller and OPC drum changes, inconsistencies in color will occur due to minute changes in the amount of toner adhering to the latent image. • D137/D138 (Pro) uses DEMS in order to adjust the amount of toner transferred to the latent image. • DEMS: Development Electric-field Modulation System • During DEMS, the ID sensor above the ITB monitors variations in density. The development bias and charge voltage are adjusted based on the ID sensor readings. • During evaluation, DEMS was observed to reduce density variation by about 40%.

40. Changes to the ITBReduction of White Spots D135 Series • In the C751EX and V-C3, the paper transfer roller (PTR) has a resistive layer on the surface. In the D135 Series (Pro and Office), this layer has been moved to the ITB. • This reduces current leaks, which in turn, reduces white spots on copies. C751EX/V-C3 ITB Toner High resistance layer PTR PTR

41. Support for Textured MediaAC Transfer Current ITB Indentation in the Paper • In the D137/D138 (Pro), AC is used for the transfer current. This helps transfers more toner to textured media and ensures that it adheres better to this type of media. • AC pulls part of the toner to the paper. • Then, when the polarity reverses, the toner moves back. However, when this toner contacts the toner that still remains on the belt, it affects how strongly it is adhered to the belt. • Then, when the polarity reverses again, more toner is transferred to the paper than the first time.

42. Support for Textured MediaElastic Fusing Belt • In the D137/D138 (Pro), the fusing belt has a thicker elastic layer to reach the toner on indented regions of textured media. Fusing Roller Current Fusing Belt New Elastic Fusing Belt Base Material Fusing Belt Base Material Supports a thicker elastic layer Elastic Layer Elastic Layer Surface Layer Pressure Toner Pressure Roller Textured Media Textured Media

43. Fewer Paper Jams • The reverse feed path has fewer bends as compared to the D081/D082 (V-C3). Jams should be reduced by 25% because of this. Heating Roller Heating Roller Hot Roller Hot Roller Reverse Point Reverse Point D135 Series D081/D082

44. Easy Jam Removal (1) • The main print engine is built into one drawer. • To remove a jam from inside the machine, pull out the drawer.

45. Easy Jam Removal (2) • LEDs on the outer covers of the drawers show which drawer to open to remove a jam. • Then, inside the drawer, LEDs at the various jam removal locations show the users how to remove the jammed paper. • The LCD also shows animations on how to remove the jammed paper.

46. D135/D136/D137/D138 New and Improved FEATURES

47. Java VM Feature • Java VM was provided as an option on an SD card previously, but from models such as D135 series, this function is mounted on the controller board (NAND flash memory) as standard.

48. Embedded OCR (Searchable PDF) Copy & Paste Search Scanning • This optional function lets users add transparent text information on scanned documents. • “Searchable PDFs” are composed of two layers; Image-Layer and Text Layer. • User can search specific words by using the electronic search functions. • This function also allows Copy & Paste functions like other Office documents. • Language support: • 1.English 2.German 3.French 4.Italian 5.Spanish 6.Dutch 7.Portuguese 8.Polish 9.Swedish 10.Finnish 11.Hungarian 12.Norwegian 13.Danish 14.Japanese • Requires the OCR option (this is a new type of option).

49. Client a Client b Client c Distributed Scan Management (DSM) Support Active Directory User A Windows Server 2008R2 Windows Authentication Format ：200 dpi Color To： User C Format ：200 dpi Color Scanning Management Server • DSM is supported as a standard function of WindowsServer2008R2 or later. DSM combines user data and scanning conditions in Windows Active Directory. It allows users to scan documents without having to set detailed scan settings. An administrator can control scan settings and destinations. • A user who already has WindowsServer2008R2 or later does not have to purchase an additional server for scanning management. An IT manager sets scan settings and destinations for users in advance. The preset scan settings will be automatically set when the user chooses a destination.

50. SMC via @Remote 2 xx company. Ltd Pull SMC data via @Remote 3 Visit with appropriate parts 1 Service Call • SMC data can be retrieved through @Remote. Service reps don’t have to visit the customer to get SMC data. • Before service reps visit the user, they will be able to check the machine’s status. This allows them to analyze the issue and prepare the required parts before visiting the customer’s office.