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E-Delivery: Helping Students Go the Distance

E-Delivery: Helping Students Go the Distance. Mary Anne Knefel Susan Reiter Jonathan Helmke University of Dubuque MILC Conference April 10, 2014. University of Dubuque. 1,885 FTE students Seminary 153 FTE 60% Distance Distance program began 2007. Perceptions. Negatives

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E-Delivery: Helping Students Go the Distance

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  1. E-Delivery: Helping Students Go the Distance Mary Anne Knefel Susan Reiter Jonathan Helmke University of Dubuque MILC Conference April 10, 2014

  2. University of Dubuque • 1,885 FTE students • Seminary • 153 FTE • 60% Distance • Distance program began 2007

  3. Perceptions Negatives • Viewed as inferior to residential • “Cash cow” • Diploma mills Positives • Opens educational opportunities • Gives voice to all

  4. Authentic Learning • Successful learning occurs in context & community • Authentic Distance Learning • The essence of distance learning is community • Interpersonal issues key to success

  5. Library’s Role in Authentic Learning • Create a residential experience for Distance students • Information Literacy Program • Document Delivery & Interlibrary Loan

  6. Intersection of IL & ILL • Seminary has unique research requirements • Theological and Biblical Research • Hebrew Exegesis

  7. Theological Dictionary of the Old Testament

  8. Biblical Commentaries

  9. Planning • Organic: Distance Education affects entire library • “Blurred Lines” between IL, Ref, ILL, & Circ • Timing always matters • Not everything online • Students will reach out to multiple access points

  10. Hebrew Exegesis Course Page

  11. Hebrew Exegesis Assignment

  12. 1stILLiad Customization • ILLiad status identifies distance students • Keep stats • Route requests

  13. Requests are routed to an ILLiad custom queue • Most are doc del • Alerts ILL staff to any book requests 2ndILLiad Customization

  14. 3rdILLiad Customization • ILLiad is encoded to print “Mail to Patron” on received books • ILL staff does not have to remember which are distance requests

  15. Finally – ILL Staff EvaluatesThe good, the bad, the ugly • Process by ILL – ‘good’ citations (70%) • Refer to librarian for help (20%) • Refer back to patron (10%)

  16. The Good • Citation will have title, page numbers and terms • often no call # • ILL staff still can retrieve & scan

  17. The Bad • Citation with • Volume & pages; no term • Term & pages; no volume • A librarian may be able to help

  18. The Ugly • A citation with no • Volume number • Page numbers • No terms or terms not in English • Back to patron – ILL staff e-mail or cancels

  19. And Uglier • Sometimes students will just give it a shot • Obviously it goes back to the patron for more info

  20. Tips For Success • Adhere to a 10% or 30 page maximum • Establish a firm turnaround time – 48 hrs. • Promote ILLiad as the point of access • Offer mailing of ILL books

  21. Document Delivery Statistics

  22. Reflections • ILL and Reference • Working with faculty on assignments • Assessment

  23. Future • ILLIAD and WorldShare Developments • E-books: commentaries? • Changes at the Seminary=changes at the Library

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