Skywalk Improvements Study Des Moines City Council Workshop August 23, 2010

1. Skywalk Improvements Study • Des Moines City Council Workshop • August 23, 2010

2. Agenda • Process • Condition Assessments – Report & Areas Needing Attention • Signage & Wayfinding – Recommendations & Implementation Scenarios • Vertical Connections – Recommendations & Priorities • Public Involvement • Next Steps

3. Design Consultants • RDG - Main Consultant • Overall Study • Condition Assessment • HVAC Assessment • PUSH Branding – Signs and Wayfinding • AVI Systems – Interactive Kiosks • Calvin Lewis, Architect – Vertical Access • Shuck-Britson – Structural Assessment CALVIN LEWIS

4. Process • Past 6 Months… • Outstanding Technical Committee Participation • Well Managed Expectation • Great User Feedback • Creative Thinking

5. Condition Assessment • Assessment Categories • Structural • 42 City Owned Bridges and Structures • Mechanical • 42 City Owned Bridges and Structures • Interiors • Approximately 3.5 Miles of Entire System

6. Condition Assessment • Final Report & Conclusions • 3 Volume - 520 Page Electronic Assessment Document • Individual Assessments by Category and Skywalk Segment • Criteria Driven Rating of All Segments • Electronic “Linked” Document for Ease of Use/Navigation • Summary Map of “Areas Needing Attention”

7. Areas Needing Attention • Structural (Rated 5 and Below on scale of 1 – 9) • Mechanical (Rated 2 and Below on scale of 1 – 5) • Interior (Rated 2 and Below on scale of 1 – 5)

8. Signage & Wayfinding

9. Types of Signs - Why They are Necessary Overhead - Navigation through system - Names your current location - Provides orientation within system Maps/Directories - View of entire system - Displays current location in the system - Shows access points - Amenities - Building/tenant index Vertical Access - Clear access point to/from street level and skywalk - Visible/recognizable from a distance - Consistent throughout system Street Crossing - Represents current street/bridge crossing - Provides orientation within system Directional - Used In areas where a standard vertical access sign is visible Informational - For use with all secondary, non-wayfinding signs - No Smoking - "Doors to remain unlocked..." - Restrooms Advertising

10. Overhead Signs - Direction to buildings - Current building name - Distance to each building (matching the existing street level pedestrian system) - Icons corresponding to amenities (need to check the feasibility of alterations if icons need changed) - Position/Direction Code - Shows heading direction (eg East) - Emergency responder locator (eg. 6E)

11. Vertical Access Signs - "Circle S" to symbolize the skywalk system throughout - Street Level Hours of accessibility Position code which relates to code on overhead signs - Skywalk Level Hours of accessibility Names of street accessed by exit

12. Informational Signs - Incorporate skywalk wayfinding brand into other signage - Relates information to the system - Consistency Street Crossing Signs - Help provide orientation - Similar in design to street level pedestrian signage - Positioned at the center of each bridge/street crossing Directional Access Signs - Same red color as the vertical access signage - Directs to skywalk accessible areas not immediately located on skywalk

13. Directory Kiosk • "Circle S" Symbol • Incorporate arch detail of bridges and street level signs • Skyline art to reflect design of street level signs • East Village/Capitol removed • - Bridges replaced by illuminated red strip representing skywalk

14. Interactive Directory Building Index - Categorical sorting (food, retail, entertainment, lodging) - Walking routes with mileage  - Touch a name to highlight on map Detail View - Street Level Access, Escalator, Elevator, Public Phones, Bus Stops - May also show category icons (food, retail, etc). Emergency Screen - Automatically displays detail view with emergency exits - Emergency information and instructions Other - Upcoming Event/Advertising space   - News Feed   - Current time and temp

15. Signage and Wayfinding

16. Signage and Wayfinding • Partnership Opportunity • Des Moines Register has proposed they could provide, manage and update all content needed for the kiosk, website and mobile applications. • Having a consistent and constantly refreshed source of content will provide users on all platforms a more unified and richer experience. • Des Moines Register brand would bring consistency and enhance the content.

17. Partnership Opportunity Content and Data - Business and restaurant listings - Events - News (headlines, stories, restaurant reviews, photos and video) - Weather Interactive Experiences - Daily news coverage - Special events (State tournaments, RAGBRAI) - Sustainable non-news and public service products Opportunities for Generating Revenue - Large sales force with deep community connections - More local volume and better targeted advertisements

18. Signage and Wayfinding • Implementation Scenarios • Initial Investment • Hard and Soft Options & Costs • Ongoing Investments • Maintenance and Operations Costs

19. Implementation Scenarios • All Scenarios: New Overheads/Vertical Access/Street Signage • Scenario #1 • Replace Graphics in Existing Directories • Scenario #2 • New Kiosk Directory “Body” – with Static Graphics • Scenario #3 • New Kiosk Directory “Body” – ½ Static Graphics & ½ Touchscreens • Scenario #4 • New Kiosk Directory – All Touchscreens

22. Vertical Access Connections

24. Existing Type 1 Access

25. Existing Type 1 Access • High Upgrade Potential Access • Criteria: • Equal Distribution • Ease of Upgrade • Supplementary Issues: • Other Improvements Needed • High Pedestrian Traffic

26. Prototypes and Priorities • Locations to Consider Prioritizing for Upgrade

30. Methods of Identity

32. Prototypes and Priorities • Locations to Consider Prioritizing for Celebratory Development

33. Celebratory Examples

34. Celebratory Examples

35. Public Involvement

36. Preliminary Survey Results Online Survey during March 2010 Over 2,800 responses 65% - Marked access to/from street 45% - Updated features (lighting, carpet, etc.) 45% - Better maps (directories) 45% - Better signage Very useful input Used to guide study process and recommendations

37. “Mock Up” Survey Results • Set up in Skywalk – May 11 • Electronic Directory, Overhead Sign, Vertical Access Sign • Over 100 survey responses • Very Good Input

38. Next Steps

39. Next Steps • Prioritize study findings and project scope • Condition Improvements • Signage • Enhanced Vertical Access • Determine budget and how to fund (public/private?) • Partnership / advertising revenue opportunities • Safety, health, transportation, business benefits • Select consultant to prepare detailed plans & specs • Select “Content Provider” – Register, other?

40. Questions?