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Your Home Your Future Your views

Your Home Your Future Your views. Findings from the all tenants survey. Biggest ever RMBC tenant survey. All tenants included 16,155 Views performance priorities for future issues Carried out by IPSOS MORI Independence Expertise 4,316 returns

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Your Home Your Future Your views

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  1. Your Home Your Future Your views Findings from the all tenants survey

  2. Biggest ever RMBC tenant survey • All tenants included • 16,155 • Views • performance • priorities for future • issues • Carried out by IPSOS MORI • Independence • Expertise • 4,316 returns • statistically valid to have confidence in answers

  3. Survey results

  4. Key measures – General satisfaction Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011

  5. Key measures – Repairs and maintenance Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011

  6. Homes

  7. Decent homes Source: Ipsos MORI Base: All respondents giving an answer (4,042) Q7a. Which of the following, if any, does your home currently have?

  8. Decent Homes priorities Source: Ipsos MORI Base: All respondents giving an answer (2,593) Q7c. And which would be your top 3 most important things?

  9. Neighbourhoods

  10. Attitudes to the neighbourhood Negative Neutral Positive Base: All respondents giving an answer (see above) Source: Ipsos MORI

  11. Features of a good area Source: Ipsos MORI Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9a. What are the things you like about your neighbourhood that makes it a good place to live?

  12. % problem % not a problem Anti-social behaviour Source: Ipsos MORI Base: All respondents giving an answer Q10b. Thinking about your local area, how much of a problem do you think each of the following are?

  13. Improvements Needed Source: Ipsos MORI Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9b. And what are the things that need improving in your neighbourhood?

  14. Neighbourhood priorities Source: Ipsos MORI Base: All respondents giving an answer (2,201) Q11b. And which would be your top 3 priorities?

  15. Living & Working

  16. Tenant issues Negative Positive Neutral Source: Ipsos MORI Base: All respondents giving an answer Q8a. Overall, how satisfied or dissatisfied are you with the following?

  17. Economic activity Source: Ipsos MORI Base: All respondents giving an answer (3,836) Q13a. How would you describe yourself?

  18. Financial exclusion • Most (85%) have a bank account (68%) or savings account (28%) • 20% have a loan – mainly a credit card • 8% have an unregulated loan 40% had insufficient income to cover cost of living

  19. Financial support priorities Source: Ipsos MORI Base: All respondents giving an answer (2,473) Q6b. And which would be your top 3 services you would like us to offer?

  20. Independent living Source: Ipsos MORI Base: All respondents giving an answer (Q12b. Whether or not you currently have difficulties living independently, how important or not are the following to you?

  21. Involvement

  22. Involving tenants Base: All tenants answering (4,139), Jan-Feb 2011 Source: Ipsos MORI

  23. Getting involved Yes, I’m already involved Yes, I’m interested in being involved Not interested Source: Ipsos MORI Base: All respondents giving an answer (3,883) Q4b. Would you be interested in having more opportunities to have a say in how we should be improving your home, your neighbourhood and the services you receive?

  24. How to get involved Source: Ipsos MORI Base: All respondents giving an answer who are / want to be involved (1,498) Q4c. If ‘Yes’, how would you like to have a say?

  25. Future Priorities

  26. Improvements to properties Enforcing tenancy conditions / ASB Dealing with enquiries Enforcing tenancy conditions / neglect Help/support for rent arrears Assistance moving to a larger property Help and support for fuel debts Help and support for other debts Assistance with moving to a smaller property Other Service priorities Source: Ipsos MORI Base: All respondents giving an answer (2,419) Q2b. And which would be your top 3 priorities?

  27. MORI conclusions • High levels of satisfaction with RBH overall, repairs service and keeping tenants informed. • The priorities for tenants are ensuring warm and secure homes. • Tenants perceive more problems with the neighbourhoods and tackling anti-social behaviour is a key priority for improvement • A significant proportion of tenants who want more involvement • Issues around long-term unemployment and the resulting financial hardship caused are a concern.

  28. …. & for RBH …. • Your Home • Repairs, double glazing, insulation, future maintenance • Your Neighbourhood • Environment, anti-social behaviour • Living and Working • Supporting older tenants, support for work and training, financial hardship, jobs and apprenticeships • Your Involvement • Volunteering, how we engage, new ways of being involved

  29. Workshops Issues for Your home, Your neighbourhood, Living & working, Your involvement Which issues are your priorities for the future. What can we do to tackle issues?

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