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  1. Web-Based Survey Tools and Ideas • Dr. Curtis J. Bonk • Professor, Indiana University • President, CourseShare • http://php.indiana.edu/~cjbonk • cjbonk@indiana.edu

  2. Sample Survey Tools • Zoomerang (http://www.zoomerang.com) • IOTA Solutions (http://www.iotasolutions.com) • QuestionMark(http://www.questionmark.com/home.html) • Survey Solutions from Perseus (http://www.perseusdevelopment.com/fromsurv.htm) • Infopoll (http://www.infopoll.com)

  3. Sample Survey Tools • Active Feedback • (http://www.activefeedback.com/af) • SurveyKey • (http://www.surveykey.com) • EZSurvey from Raosoft • (http://www.raosoft.com/) • SurveyShare (http://SurveyShare.com; from Courseshare.com)

  4. InfoPoll Web Site

  5. SurveyWriter Web Site

  6. Survey Tool Features • Maintain email lists and email invitations • Conduct polls • Adaptive branching and cross tabulations • Modifiable templates • Maintain library of past surveys • Publish reports • Different types of accounts—hosted, corporate, professional, etc.

  7. Still More Online Survey Features • Online help, FAQs, demos, tutorials, white papers, glossaries, site maps, tips, overviews • Technical support, chat advice • Supports different types of items (Likert, multiple choice, forced ranking, paired comparisons, etc.) • Customizable audience lists • Launch and close surveys

  8. More Online Survey Features • Online viewing of assessment results and question analysis (including various graphical displays) • Easy to author surveys • Instant feedback to participants • Custom reporting, editable images and background, personalized greetings • Storage of results in Access or SQL

  9. Still More Features • Ability to start and stop a survey • Reports on subgroups • Randomize q’s to reduce bias • Easy email reminders • Personalized banner or logo • Expanded question options • Ability to copy surveys

  10. Still More Features • Form pausing • Spell checking and thesaurus • Multi-page forums • Email notification when completed • Session timeouts for security • Special export formats

  11. Pricing Options • By # of Respondents, Survey Invitees, Questions, Days Collecting Data • By # of Surveys Created • Hosted or Intranet • Sample Pricing Policies • $19.95/month for 1,000 respondents from SurveyMonkey • $1.25/completed Survey from SurveyWriter • $449/Survey for 3 months or $1,500 unlimited from WebSurveyor

  12. Web-Based Survey Advantages • Faster collection of data • Standardized collection format • Computer graphics may reduce fatigue • Computer controlled branching and skip sections • Easy to answer clicking • Wider distribution of respondents

  13. Why Conduct Online Surveys • Formative assessment of training, ideas, or new policies (e.g., how is virtual class going?) • Poll opinions on products • Increase employee, customer, or learner voice and ownership • Involve people from multiple locations, pool ideas • Quickly gather answers to questions or updated info

  14. E-Learning Survey Techniques: Electronic Voting and Polling 1. Ask students to vote on issue before class (anonymously or send directly to the instructor) 2. Instructor pulls our minority pt of view 3. Discuss with majority pt of view 4. Repoll students after class (Note: Delphi or Timed Disclosure Technique: anomymous input till a due date and then post results and reconsider until consensus Rick Kulp, IBM, 1999)

  15. Web-Based Survey Problems: Why Lower Response Rates? • Low response rate • Lack of time • Unclear instructions • Too lengthy • Too many steps • Can’t find URL

  16. Web-Based Survey Solutions: Some Tips… • Send second request • Make URL link prominent • Offer incentives near top of request • Shorten survey, make attractive, easy to read • Credible sponsorship—e.g., university • Disclose purpose, use, and privacy • E-mail cover letters • Prenotify of intent to survey

  17. 8 Sample Survey Tools (the first 4 include a step-by-step guide) • SurveyKey • SurveyShare • Zoomerang • SurveyMonkey -------------------- • Blackboard • EZSurvey • Questionmark • WebSurveyor

  18. Survey Tool #1: Go to SurveyKey.com

  19. SurveyKey Steps • Go to SurveyKey.com; http://surveykey.com/ • Click to get started (first time users click box) • Select Username and Password • Click Create Survey • Enter Survey title and press continue • Click Add Question

  20. SurveyKey Steps • Type in question and question type and press continue • Go to question options and select • Enter items till done • Preview and launch survey • Explore examples, pricing, and features

  21. Select Username and Password

  22. Create a Survey

  23. Choose Survey Title

  24. Select Item Type

  25. Select Action (e.g., new item to add)

  26. Change Survey Color

  27. Launch SurveyKey Survey

  28. Survey Tool #2: Go to SurveyShare.com

  29. Pricing and Features

  30. SurveyShare Steps • Register: Sign Up (perhaps take Quick Tour later, Flash version) • Login • Click on Create Survey • Check out existing templates • Select one of the templates • Add one item, delete one item, modify one item

  31. SurveyShare Steps • Edit Survey Introduction and Title • Edit Closing and Submit • Select Survey Invitation Via Email (i.e., a private survey) • Type emails to complete the survey • Click add (to move emails to right) • Give email subject and message

  32. SurveyShare Steps • Enter email subject line and text • Preview survey • Activate survey

  33. Sign Up for Free Account

  34. Log In to SurveyShare

  35. Choose Survey from Template (Or from Blank Slate, Prior Surveys, or Item Bank)

  36. Choose Template Option

  37. Add, Modify, Delete Items

  38. Edit Item Page

  39. Move an Item Up or Down

  40. Submit SurveyShare Survey

  41. Modify Survey Opening and Closing Statement

  42. Select Public (URL based) or Private (email invitation) Survey Option

  43. Select Expiration Date

  44. Select Email Subject Line and Body (if applicable)

  45. Input Respondents: Option 1. Type Respondent Emails One at a Time

  46. Input Respondents: Option 2. Type Multiple Respondent Emails

  47. Input Respondents: Option 3. Select Respondents from Address Book

  48. Input Respondents: Option 4. Select Respondents from Distribution List

  49. Input Respondents: Option 5. Upload Email Addresses

  50. Review Survey and Options