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Non Verbal Communications. Dr. Lloyd D. Brooks, Professor Management Information Systems The University of Memphis. Human Face. Face – Organ of Emotion Face – Offers Powerful Clues Face – Reveals Important Truths Face – Provides Clues to Feelings Face – Shows Age, Humor, Likes, Dislikes

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non verbal communications

Non Verbal Communications

Dr. Lloyd D. Brooks, Professor

Management Information Systems

The University of Memphis

human face
Human Face
  • Face – Organ of Emotion
  • Face – Offers Powerful Clues
  • Face – Reveals Important Truths
  • Face – Provides Clues to Feelings
  • Face – Shows Age, Humor, Likes, Dislikes
  • Face – Shows Attention or Lack of Attention With Eye Contact
  • Face – Most Important Human Art Object
tears
TEARS
  • Sadness/Grief
  • Happiness/Joy
  • Fear/Anxiety
  • Embarrassment/Surprise
  • Anger/Frustration
  • Nervousness
  • Laughter
  • Loneliness
  • Winning/Losing
  • Pain
  • Shame
message clues
Message Clues
  • Verbal Clues – 7 percent of message meaning
  • Vocal Clues – 38 percent
  • Facial Expression Clues – 55 percent
  • Facial clues provide a better and more reliable indicator of the meaning of the message
space clues
Space Clues
  • Closeness – Everyone has a bubble. Business distance is about 18 inches.
  • Position in Meetings – Indicate order of importance
  • Standing Too Close – Invades the space of others
  • Elevators – Where do you stand in an elevator?
distracting gestures and hair
Distracting Gestures and Hair
  • Repeating Too Often – Such as clearing the throat
  • Fidgeting
  • Playing With Hair
  • Playing With Money or Loose Change
  • Playing With Car Keys
  • Do you have distracting gestures?
handshake
Handshake
  • Hands Not Damp or Clammy
  • Firm Grip, But Not Bone Crusher or Wimp
  • Thumb and Forefinger Web Touches the Other Person’s Web Area
  • Maintain Eye Contact During Handshake
  • Give a Couple of Shakes – Then Let Go
  • Stand Up When Handshaking
  • How is your handshake?
table manners
Table Manners
  • Use side plate to your left
  • Bread knife is smaller and on your right
  • Leave bread knife on side plate after use
  • Do not use butter directly from its source
  • Do not cut bread or roll
  • Put the knife with the serrated edge facing you
  • Ignore the crumbs
  • Use outer cutlery first and work toward you
non verbal power
Non Verbal Power
  • 90 Percent of Communications comes from face-to-face interaction
  • Erect Posture – Send energy and attentiveness signals
  • Touching, Holding, Embracing, or Back Patting – Can be favorable or unfavorable
  • Eye Contact – Strong and Powerful. You are always communicating with your eyes.
non verbal communications10
Non Verbal Communications
  • 700,000 Different Physical Signs
  • 250,000 Different Facial Expressions
  • 5,000 Different Hand Gestures
  • 1,000 Different Postures
  • Smile – Universal Gesture
  • Hiding Face – Universal Gesture
    • Only two universal gestures
international gestures
International Gestures
  • Southeast Asia – Showing the bottom of the foot is a grievous insult
  • Kenya – Victory signal can lead to getting the fingers chopped off
  • Saudi Arabia – Kissing in public can lead to being placed in jail
  • Winston Churchill – V for victory signal became a symbol during World War II
  • South America – Cheek kissing is a casual greeting gesture
international gestures12
International Gestures
  • O.K. Symbol in America considered as giving a curse in Saudi Arabia and an extreme insult in Germany
  • Closing the eyes and nodding the head is sign of attentiveness in Japan
  • Yielding right of way in a doorway is a sign of respect in China
  • Clapping and whistling is considered approval (whistling is considered disapproval in much of Europe)
greetings
Greetings
  • Firm Handshake – 200 years old
  • Hug – Informal greetings only. Asian countries do not like it.
  • Bowing – Many Asian countries
  • One-Pump Handshake in Europe
  • Islamic countries – No male/female touching allowed for greetings
  • South America – Handshake and Back Slap
beckoning someone
Beckoning Someone
  • America – Raise hand with index finger extended. Considered rude in Japan. Used only for calling animals in Malaysia.
  • Columbia – Clap your hand
  • China – Turn your cup down
  • Spain – Snap your fingers (locals only)
facial gestures
Facial Gestures
  • Face can show anger, pain, joy, shock, confidence, exhaustion, surprise, suspicion, boredom, doubt, etc.
  • Face can pout, grimace, snarl, wince, blush, gape, smirk, glare, frown, etc.
  • Face can nod, shake, jerk, tilt, duck, turn.
  • Nodding the head up and down means Yes. It means No in Iran and Turkey.
eye gestures
Eye Gestures
  • Eye contact indicates attention in America
  • Staring is rude in Korea, Japan, and Thailand
  • Eyebrow flash is a sign of flirtation
  • Wink is a sign of flirtation or shared secret
  • Dilated eyes indicates fear or anger
  • Rolling the eyes shows amazement
hands
Hands
  • Clapping to indicate applause
  • Hand Shaking to greet in some countries
  • Hand Holding for affection and respect
  • Hand Waving for greeting
  • High Five to indicate approval
  • Fist Pounding to indicate anger
  • Touching Wood indicates good luck
slide18
Arms
  • Folded Arms indicates a defensive position
  • Arms on Hips indicates anger or aggression
  • Arms Behind Back indicates ease and control
classroom sitting dynamics
Classroom Sitting Dynamics
  • Front – Like the action and grade conscious
  • Back – Observers, slackers, dislike attention, like security of the back wall
  • By Window – Daydreamers
  • By Door – Often in a rush and want a quick way out
  • Middle – Like to blend into the crowd and are possibly shy
non verbal expression exercise
Non Verbal Expression Exercise
  • Each person will give a non verbal signal to indicate how he/she is feeling today.
  • This will take the pulse of the group’s feelings for the day.
non verbal story exercise
Non Verbal Story Exercise
  • Group of 4 to 20 persons create a story, one word at a time. Review the dominant themes, struggles, emotions, strategies, organization, qualities and actions of participants.
non verbal mirror exercise
Non Verbal Mirror Exercise
  • This is a mirror exercise. The audience divides into pairs. One person is the leader and the other one is a follower.
  • The leader may use body language and/or facial expressions. The follower will mirror the leader. After a few minutes, the roles will be switched. After a few more minutes, they will mirror in unison with neither one being the leader.
non verbal role play exercise
Non Verbal Role Play Exercise
  • The audience will divide into small groups. Each group will create a play that involves ONLY body language and NO talking. The group can pick any scene and characters it wants.
  • Each group will then improvise before the other group(s) and let them guess what is happening. Examples: It’s the end of the party and you are the last people left. You are family members on the way back from a vacation and had a big fight.
you have been a great audience
You have been a great audience

Thank you for your attention.

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