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Effective Communication: Unlocking Understanding

Learn the importance of good communication, the different types of communication, and how perception and biases affect communication. Discover how to select the appropriate communication medium and overcome barriers to effective communication.

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Effective Communication: Unlocking Understanding

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  1. Chapter Sixteen Promoting Effective Communication

  2. Communication and Management Communication The sharing of information between two or more individuals or groups to reach a common understanding.

  3. Communication and Management Importance of Good Communication Increased efficiency in new technologies and skills Improved quality of products and services Increased responsiveness to customers More innovation through communication

  4. The Communication Process Figure 16.1

  5. Verbal & Nonverbal Communication Verbal Communication The encoding of messages into words, either written or spoken Nonverbal The encoding of messages by means of facial expressions, body language, and styles of dress.

  6. The Role of Perception in Communication Perception process through which people select, organize, and interpret sensory input to give meaning and order to the world around them Influenced by people’s personalities, values, attitudes and moods as well as their experience and knowledge

  7. The Role of Perception in Communication Biases systematic tendencies to use information about others in ways that can result in inaccurate perceptions Stereotypes simplified and often inaccurate beliefs about the characteristics of particular groups of people

  8. Information Richness and Communication Media Managers and their subordinates can become effective communicators by: Selecting an appropriate medium for each message—there is no one “best” medium. Considering information richness A medium with high richness can carry much more information to aid understanding.

  9. Information Richness of Communication Media Figure 16.2

  10. Discussion Question 1 • Which medium to you think would be appropriate for each of the following kinds of messages that a subordinate could receive from his/her boss? • A raise • Not receiving a promotion • An error in a report prepared by the subordinate • Additional job responsibilities • The schedule for company holidays for the upcoming year

  11. “its not u … :(“ • About 1 in 10 cellphone users 18-34 have texted someone out of their romantic lives, according to 2007 survey • Doesn’t include emailed kissoffs • Interpersonal relationships today often less personal and more cowardly than they used to be • See also dontdatehimgirl.com and ihateher.com • Motivational speaker who often appears before singles groups knows what it’s like to be dumped – he once dated a woman and things didn’t feel right; he asked her: “Is there someone else?” She replied: “There’s got to be.” • After getting dumped, 72% of people go online to search for other potential dating partners, according to 2007 survey of Yahoo!Personals users. • One woman dumped via text says: “Every computer and cellular phone needs a little instruction manual to let people know what can be sent in a text, what can be sent in an email, what can be said on the phone, and what must be said in person.” • Source: Wall Street Journal, 2/14/07

  12. Face-to-Face Communication • Management by [walking] around is face-to-face technique in which a manager walks around a work area and talks informally w/ ees about issues and concerns.

  13. Communication Networks Communication Networks The pathways along which information flows in groups and teams and throughout the organization.

  14. Communication Networks Type of communication network depends on: The nature of the group’s tasks The extent to which group members need to communicate with each other to achieve group goals.

  15. Organization Communication Networks Organization Chart Summarizes the formal reporting channels in an organization. Communication in an organization flows through formal and informal pathways Vertical communications flow up and down the corporate hierarchy.

  16. Organization Communication Networks Organization Chart Horizontal communications flow between employees of the same level. Informal communications can span levels and departments Grapevine - an informal network carrying unofficial information throughout the firm.

  17. Technological Advances in Communication Intranets A company-wide system of computer networks for information sharing by employees inside the firm.

  18. Technological Advances in Communication • Groupware • Computer software that enables members of groups and teams to share information with each other and improve communication and performance

  19. Groupware Employees are likely to resist using groupware when: people are working primarily on their own people are rewarded for their own individual performances People are reluctant to share information

  20. Groupware Collaboration software groupware that aims to promote collaborative, highly interdependent interactions among members of a team and provide the team with an electronic meeting site for communication

  21. Barriers to Effective Communication Messages that are unclear, incomplete, difficult to understand Messages sent over an inappropriate medium Messages with no provision for feedback Messages that are received but ignored

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