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Unlock Simplicity with Key Services, Inc.

Key Services has been helping businesses unlock simplicity for 40 years. We offer customized managed services, project management and procurement, implementation, maintenance, and support. Our industry-leading strategies and state-of-the-art technology help clients achieve scalability, predictability, and consistency.

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Unlock Simplicity with Key Services, Inc.

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  1. Unlock Simplicity with Key Services, Inc.

  2. About Key Services For 40 years, Key Services has created a legacy of helping customers unlock simplicity. We partner with businesses to provide end users with fast, flexible, and reliable Customized Managed Services - including Project Management and Procurement, Implementation, Maintenance, and Support. Key Services' Managed Services eliminate the need for in-house expertise and managing multiple service providers. Our industry-leading strategies and state-of-the-art-technology center, including the Custom Web Portal and Data Analytics, A+ certified technicians, and ISO 9001:2008 certification, help clients attain predictability, scalability and consistency.

  3. Business Intelligence And Core Beliefs • THE KEY SERVICES DIFFERENCE • Customized MSP Solutions • Single Point of Contact • Improved Business Processes • Reduced Costs • Network of 10K Technicians • Certified Engineers • High Customer Satisfaction • Metrics Driven

  4. What We Do Key Services is a technology company specializing in Hardware Solutions and Managed Services to address today’s toughest IT challenges. Our customized support services keep your mission-critical technologies up and running, helping you reduce costs and maintain high end-user satisfaction.

  5. Project Management And Procurement Solutions PROJECT MANAGEMENT AND PROCUREMENT SERVICES Changes in technology makes it challenging for organizations to develop and retain the project management capabilities needed for effective project delivery. Key Services’ Project Management services are led by qualified project management professionals and focus on increasing operational efficiency and network performance, while decreasing operational cost and down time due to technological malfunctions. Key Services’ Procurement Services are designed to help clients leverage technology to improve business operations while lowering expenses and mitigating risk. We work with you to manage end-to-end technology projects, allowing you to stay focused on your core business strategy. PRODUCTS SUPPORTED Displays, Monitors, LCDs Desktops, Servers, Laptops • Point of Sale Equipment • Scanning & Barcode Devices • Printers – Mobile, Office & Receipt • Mobile Devices – iPads & Tablets

  6. Implementation Solutions IMPLEMENTATION SERVICES Implementing IT service management solutions requires specialized skills and industry experience. Key Services offers 40 years of expertise providing cost-effective solutions today that can expand as your business needs change. We work as an essential part of your team to provide customized solutions to help you reach your business goals. Let us help you design, build, test, and deploy an optimized IT environment. • Technology Powers a Successful Business • Key Services’Implementation Services can help reduce IT costs by: • Improving network performance, security and reliability. • Improving data center uptime, security and quality. • Saving time and money with a properly planned and executed computing infrastructure.

  7. Maintenance Solutions MAINTENANCE SERVICES Key Services maintenance solutions provide a proactive response to maintaining equipment. Our clients receive the highest level of technical support available, minimizing the number of field service calls and ultimately reducing costs. Key Services distribution solutions can simplify your business with a centralized inventory of IT and non-IT products, in a secure facility with dedicated storage and bar-coded serialized identification.  • Distribution & Life CycleManagement • Remote Supply Centers • Full Asset Tracking by Serial Number • Direct to Location Shipping • Returns Management • Equipment Decommission & Recycling • Onsite Services • Field Installation • Device Imaging • Repair Services • OEM Warranty Break/Fix • Post OEM Warranty Break/Fix • Failsafe Logistics • 24/7 access to nearby FedEx Mid-Atlantic Air Hub and “Super Hub” Ground Sorting Facility • Secure and Dedicated Facilities for Clients

  8. Support Solutions Our Approach To Managed Support Services • Configuration Management • Incident Management • Problem Management • Change Management • Optimum Systems Visibility • 24x7x365 Support Services • Central Console Dashboard • Security Logging SUPPORT SERVICES Key Services offers comprehensive, customizable support solutions to help save time and money by alerting of potential issues before they happen. We provide an instant and accurate diagnosis should a problem arise, and our rapid remote response allows for faster incident resolution to keep your business running smoothly.  Manage Level 2 Monitor Level 1 Network Operations Center Operational Process Optimize Level 3 Analyze Level 2+ • Dashboard Analytics • Compliance Assurance • Performance Scorecards • Performance/Capacity Analysis • Updates/Upgrades • IIT Life Cycle Action Plan • Performance Benchmarks • Continual Service Improvements Data Optimization Center • Service Desk for Levels 1-3 Troubleshooting • Remote Engineering Services • Remote Monitoring/Management of Equipment • Remote Imaging and Upgrade of Equipment

  9. 88% of U.S. businesses within 2-hour reach of a UPS FSL Deployment Direct Shipping Same Day/Overnight Option Blind Service UPS Field Stocking Location Solution 910 Locations Worldwide Advanced Exchange/Finished Goods Onsite Service Partner Network of 10K Technicians Installation Dedicated Technical Account Managers Extensive global Field Stocking Location network also available to provide high service levels across the globe and access to any market

  10. Key Services Team LEADERSHIP • Lisa Hodges Vice President Quality Assurance • 15 years in General Management • 6 years small business ownership • BS Business Administration • Rich GuarinoProgram Management • Over 40 years in Project Management, IT Management, Process Engineering and Application Design • MBA • BS Mathematics • John KruegerOperations Management • 20 years as an Operations Research Systems Analyst • BS General Engineering • United States Military Academy, U.S. Army Contracting Officer • Raluca Friciu Finance • 10 years in Accounting and Finance • MA, Business Management • BS Accounting • Michelle DealChief Executive Officer • 20 years General Management with Key Services, 6 years as CEO • BS Electrical Engineering

  11. How can we help you simplify your business?

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