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The Knowledge Management Journey. Panelists Ajay Vinze, Ph.D., Director CABIT Benjamin Shao, Ph.D., CABIT Faculty Associate Harvey Shrednick, CABIT Partnership Coordinator C enter for A dvancing B usiness through I nformation T echnology ( CABIT ) Arizona Digital Government Summit

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The Knowledge Management Journey


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    1. The Knowledge Management Journey Panelists Ajay Vinze, Ph.D., Director CABIT Benjamin Shao, Ph.D., CABIT Faculty Associate Harvey Shrednick, CABIT Partnership Coordinator Center for Advancing Business through Information Technology (CABIT) Arizona Digital Government Summit Hyatt Regency, Phoenix, AZ May 25, 2005

    2. The KM Journey CABIT orientation to KM Knowledge Sharing Knowledge Security KM Metrics Discussion Agenda for Today

    3. What is Knowledge Management? • Systematic approaches to help data, information and knowledge flow • to the right people • at the right time • in the right format • at the right cost so they can act more efficiently and effectivelythen to manage it we must: • Define it, Store it, Share it, Secure it and Measure it If Knowledge is information in action

    4. Ubiquitous computing Corporate memory Your officeon any screen Knowledge Management Knowledge Data Discovery Electronicpaper Meetings without walls Computers that see, listen and learn Embedded computing

    5. The KM Journey It is a winding road, so you need to focus all the way Adapted from Reid Smith – KM World 2004

    6. Knowledge Management Journey at CABIT Storage and Retrieval What do we know, where is it and how do we get it? Knowledge Security Practices and Metrics How do we document and measure it? How do we secure knowledge and enhance trust? Sharing and Generation How do we use, share, collaborate with this know-how?

    7. Knowledge Storage and RetrievalWhat do we know, where is it and how do we get it? • Need for an ontology orientation • Rolodex example • Defining the knowledge object or event • Data + Assumptions + Justification + Process Understanding + … • Our focus on developing a knowledge ontology for FA/FI in the semi-conductor manufacturing sector

    8. Sharing and GenerationHow do we use, share, collaborate with this know-how? • Knowledge Sharing Across the Value Chain • Economic modeling orientation to Knowledge • Technology convergence and commoditization in the PC Industry • Banking industry – Fraud detection • Two examples from projects undertaken at CABIT • The Army NMCI – IV&V effort • CABIT Project with ADHS and MCDPH – MEDSIS Gap Analysis • Collaboration and Service orientation

    9. Knowledge SecurityHow do we secure knowledge and enhance trust? • Knowledge Security ≥ Information Security • Current KM research and practices have focused on how, why, when, and where to leverage knowledge assets, but not how to secure existing knowledge assets. • Private organizations have long taken KM security for granted; this is not the case in the public sector • Key insights from examining the three dimensions of KM security and existing capability at CABIT on KM security

    10. Security Symposium 2005 Organized by CABIT in collaboration with

    11. When and where • Date: September 8-9, 2005 • Venue: Tempe Mission Palms Hotel and Conference Center • CABIT Symposium website: http://symposium.cabit.wpcarey.asu.edu • Register soon for the “Early-bird” rate

    12. Metrics for Knowledge ManagementHow do we document and measure it? • Knowledge Maturity Index • Development of a cross-industry KM Maturity Index to calibrate efforts • Benchmarking, Best Practices • Taking a Methodology, Process and Solutions orientation

    13. CABIT - Intel Project Realization of Facts • Knowledge is an invisible asset • “Majority of organizational assets are knowledge assets” – Alan Greenspan, 2003 • What gets measured, gets attention • Measurement is a precursor to improvement Long-term goal of this effort • To develop an standard methodology for Knowledge Management Capability Assessment KMCA effort underway at CABIT – Kulkarni is PI

    14. “KM is about connection rather than collection…The best tool for knowledge-sharing and management is still the coffee-maker. What we really need to do is to put a coffee pot in the network.” Tom Stewart KM Magazine, March 2000

    15. KM is a Challenging Journey…. And it presents some delightfully complex challenges • “Critical Mass” – Instant Messaging • Ease of Use – Three Clicks to Target • Privacy/Security –community-maker not as an inhibitor • Integrated Applications – Working together cross function • Economic viability • Partnering with KM Experts • CABIT at the W. P. Carey School of Business, ASU • In-house experts at your agencies Center for Advancing Business through Information Technology (CABIT) is forming partnerships to address these very issues.

    16. Today’s Digital Enterprise (Public or Private) cannot afford to miss the KM JourneyWhile challenging, the possibilities are immense and the returns are well worth the effort! CABIT Research Center W. P. Carey School of Business Arizona State UniversityTelephone: 480-965-2280Fax: 480-965-5277Email: CABIT@asu.edu