Institute of Healthcare Management

1. Institute of Healthcare Management Unpicking the CQC’s expectations of employment standards in general practice Primary Care Conference 7th November 2012 John Krafts – MCIPD - KHR Consulting john@khrconsulting.co.uk www.khrconsulting.co.uk

2. Espressos at the ready.... • Regulation 21 – outcome 12 – requirements relating to workers • Regulation 22 – outcome 13 – staffing • Regulation 23 – outcome 14 – supporting workers “there’s all sorts of frameworks for organising your investment in HR. In General Practice, this one matters more than most.....” john@khrconsulting.co.uk www.khrconsulting.co.uk

3. Workshop objectives...... • Enable you to complete Provider Compliance Assessment forms in respect of objectives 12,13 & 14. • Enable you to identify gaps in your CQC compliant people management processes and develop an action plan for full compliance. • Enable you to find resources that will enable you to achieve full compliance with CQC people management standards. john@khrconsulting.co.uk www.khrconsulting.co.uk

4. Workshop format...... • Making sense of outcomes 12,13 & 14 – 20 minutes • Group work – how do our practices measure up to the outcomes – 15 minutes • Feedback, discussion and signposting to resources to strengthen your HR systems – 25 minutes john@khrconsulting.co.uk www.khrconsulting.co.uk

5. Regulation 21 – outcome 12 – requirements relating to workers • Manage quality by employing the right people • 12A - In relation to recruitment and induction • Effective recruitment • Avoidance of unlawful discrimination • Effective pre-appointment checks • Safe recruitment • Safe induction • 12B - In relation to qualifications, skills and experience • Routine use of job description and person specs in recruitment • Effective contracts of employment - conditionality • Effective service/competency focussed performance appraisal and development • Effective supervision. john@khrconsulting.co.uk www.khrconsulting.co.uk

6. Regulation 21 – outcome 12 – requirements relating to workers • Lead effectively to ensure staff are suitable for their role • 12C – Effective people management practice • Consistency of recruitment and selection processes • Pre- employment ‘fitness to work checks’ • Screening assurance of agency and attached staff. • Effective discipline, capability and sickness absence/disability management • Familiarity with disclosure & baring schemes and professional regulators. john@khrconsulting.co.uk www.khrconsulting.co.uk

7. Regulation 22 – outcome 13 - staffing • Lead effectively to ensure there are sufficient staff. • 13A – Workforce planning and effective people management practice • Keeping records of workforce planning • Competency based development processes • Assessing workforce failure risks and establishing contingencies • Clear links between the business and its employees • Keeping an eye on the CQC and disclosure and barring services john@khrconsulting.co.uk www.khrconsulting.co.uk

8. Regulation 23 – outcome 14 – supporting workers • Lead effectively to support staff • 14A – Learning and development – from cradle to grave... • Induction policy and checklist • Lifelong Learning & Development • Learning & development linked to service delivery/business planning • Assured training quality and training records • 14B – Children • Children’s workforce development council induction standards john@khrconsulting.co.uk www.khrconsulting.co.uk

9. Regulation 23 – outcome 14 – supporting workers • Lead effectively to support staff • 14C - Effective supervision • Management presence • Regular supervision and records • Development of appropriate culture & values • Team meetings...and...yes • Effective employee performance& development • 14D – Oh...anything else? • Disability discrimination • Regulation of health professionals • Violence, bullying & harassment • PIDA • Work related ill health • Sickness absence management and Pro-acting health surveillance john@khrconsulting.co.uk www.khrconsulting.co.uk

10. Group work...... • Three teams:- • Team A – outcome 12 • Team B – outcome 13 • Team C – outcome 14 • Using the extracts from the Essential Standards of quality and safety work out:- • What you currently do that supports your compliance with the outcome your looking at; and • Any gaps which might need to appear in your action plan. john@khrconsulting.co.uk www.khrconsulting.co.uk

11. Resources • outcome 12 • Disclosure and barring service (HM Govt) - http://www.isa.homeoffice.gov.uk http://www.homeoffice.gov.uk/crime/vetting-barring-scheme • NHS Employers – KSF (newly simplified) http://www.nhsemployers.org/payandcontracts/agendaforchange/ksf/simplified-ksf/pages/simplifiedksf.aspx • NHS Employers – Employment check standards http://www.nhsemployers.org/RecruitmentAndRetention/Employment-checks/Employment-Check-Standards/Pages/Employment-Check-Standards.aspx • outcome 13 • IIP framework standards http://www.investorsinpeople.co.uk/interactive/Pages/default.aspx • MPS risk management framework http://www.medicalprotection.org/default.aspx?dn=e55db945-dcf5-4c76-9987-6b7dd74665ad • Sign up for CQC and Disclosure and barring service email updates http://www.cqc.org.uk/register • outcome 14 • Children’s workforce development council induction standards. http://dera.ioe.ac.uk/8331/1/CWDC_Induction_Standards_Sept_06.pdf • NHS Social Partnership whistle blowing communications toolkit • http://www.nhsemployers.org/EmploymentPolicyAndPractice/UKEmploymentPractice/RaisingConcerns/tools-resources/Pages/Raising-concerns.aspx ....and of course, working with KHR to ensure that all this good work actually benefits the business of delivering care to your patients...... john@khrconsulting.co.uk www.khrconsulting.co.uk

12. Probably…much more to this…questions? John Krafts Chartered MCIPD Email: john@khrconsulting.co.uk www.khrconsulting.co.uk Tel: 0115 8491753 (M) 0794 1603023 john@khrconsulting.co.uk www.khrconsulting.co.uk